New York City / Technology & Innovation / Call Center Representative

Job-title file

Call Center Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

361 employees hold this title in Technology & Innovation. Median total compensation for the role is $35,661, below the department median of $98,780.

Employees: 361
Total payroll: $10.3M
Role median: $35,661
Agency median: $98,780
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

-$2,332$55,514+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 361 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare jurisdictions

Call Center Representative beyond New York City

This role is reported in 2 jurisdictions. In New York City, the median of $35,661 ranks #2 of 2. See Call Center Representative across all of New York City →

Highest-paying jurisdictions for this role

City of Greensboro

$45,679 · 17

Median total compensation for comparable Call Center Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Hygie Graham

Call Center Representative/Technology & Innovation

2025 total comp

$29,052

Base pay: $27,691
Overtime: $0
Other pay: $1,362
Benefits: $0
Total compensation: $29,052
Hire date: 2024-09-30
Pay basis: Annual
Work city: Manhattan
Middle name: C

Source-specific fields

Base Salary: $40,769
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,295

Hygie Graham is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2024 (about a year). 2025 total compensation came to $29,052.

Masud Alam

Call Center Representative/Technology & Innovation

2025 total comp

$28,664

Base pay: $28,059
Overtime: $0
Other pay: $605
Benefits: $0
Total compensation: $28,664
Hire date: 2024-09-30
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $40,769
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,295

Masud Alam works as a Call Center Representative for Technology & Innovation based in Manhattan. They have served since 2024 (about a year). Masud earned $28,664 in 2025.

Gillian Alexander

Call Center Representative/Technology & Innovation

2025 total comp

$28,562

Base pay: $18,988
Overtime: $6,957
Other pay: $2,618
Benefits: $0
Total compensation: $28,562
Hire date: 2023-08-21
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $43,734
Leave Status as of June 30: Ceased
Overtime Hours: 243.75
Payroll Number: 858
Regular Hours: 980.12

At Technology & Innovation, Gillian Alexander serves as a Call Center Representative based in Manhattan. Hired in 2023, they have about 2 years of service. Their 2025 pay totaled $28,562.

Frankennys Veras

Call Center Representative/Technology & Innovation

2025 total comp

$28,402

Base pay: $27,622
Overtime: $0
Other pay: $780
Benefits: $0
Total compensation: $28,402
Hire date: 2024-03-18
Pay basis: Annual
Work city: Manhattan
Middle name: J

Source-specific fields

Base Salary: $39,486
Leave Status as of June 30: Ceased
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,379

At Technology & Innovation, Frankennys Veras serves as a Call Center Representative based in Manhattan. Hired in 2024, they have about a year of service. Their 2025 pay totaled $28,402.

Nsona Friday-Lendore

Call Center Representative/Technology & Innovation

2025 total comp

$28,390

Base pay: $28,087
Overtime: $0
Other pay: $303
Benefits: $0
Total compensation: $28,390
Hire date: 2024-09-30
Pay basis: Annual
Work city: Manhattan
Middle name: C

Source-specific fields

Base Salary: $40,769
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,295

At Technology & Innovation, Nsona Friday-Lendore serves as a Call Center Representative based in Manhattan. They have served since 2024 (about a year). Their 2025 pay totaled $28,390.

Xavier Laws Jr.

Call Center Representative/Technology & Innovation

2025 total comp

$28,340

Base pay: $27,581
Overtime: $0
Other pay: $759
Benefits: $0
Total compensation: $28,340
Hire date: 2024-09-30
Pay basis: Annual
Work city: Manhattan
Middle name: A

Source-specific fields

Base Salary: $40,769
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,295

At Technology & Innovation, Xavier Laws Jr. serves as a Call Center Representative based in Manhattan. Hired in 2024, they have about a year of service. Their 2025 pay totaled $28,340.

Aishaya Caul-Vaughan

Call Center Representative/Technology & Innovation

2025 total comp

$27,342

Base pay: $26,270
Overtime: $378
Other pay: $694
Benefits: $0
Total compensation: $27,342
Hire date: 2024-04-29
Pay basis: Annual
Work city: Manhattan
Middle name: M

Source-specific fields

Base Salary: $39,486
Leave Status as of June 30: Ceased
Overtime Hours: 15
Payroll Number: 858
Regular Hours: 1,386

Aishaya Caul-Vaughan holds the role of Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2024 (about a year). In 2025, their total compensation was $27,342.

Karyn Richards

Call Center Representative/Technology & Innovation

2025 total comp

$27,258

Base pay: $25,933
Overtime: $273
Other pay: $1,051
Benefits: $0
Total compensation: $27,258
Hire date: 2020-03-09
Pay basis: Annual
Work city: Manhattan
Middle name: A

Source-specific fields

Base Salary: $45,409
Leave Status as of June 30: Ceased
Overtime Hours: 11
Payroll Number: 858
Regular Hours: 1,081.4

Karyn Richards works as a Call Center Representative for Technology & Innovation based in Manhattan. Hired in 2020, they have about 5 years of service. Karyn earned $27,258 in 2025.