New York City / Technology & Innovation / Call Center Representative

Job-title file

Call Center Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

361 employees hold this title in Technology & Innovation. Median total compensation for the role is $35,661, below the department median of $98,780.

Employees: 361
Total payroll: $10.3M
Role median: $35,661
Agency median: $98,780
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

-$2,332$55,514+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 361 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare jurisdictions

Call Center Representative beyond New York City

This role is reported in 2 jurisdictions. In New York City, the median of $35,661 ranks #2 of 2. See Call Center Representative across all of New York City →

Highest-paying jurisdictions for this role

City of Greensboro

$45,679 · 17

Median total compensation for comparable Call Center Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Alicia Sciascia

Call Center Representative/Technology & Innovation

2025 total comp

$31,941

Base pay: $28,972
Overtime: $413
Other pay: $2,557
Benefits: $0
Total compensation: $31,941
Hire date: 2023-05-15
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 16
Payroll Number: 858
Regular Hours: 1,837

Alicia Sciascia holds the role of Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2023, about 2 years. In 2025, their total compensation was $31,941.

Keshanna Ransom

Call Center Representative/Technology & Innovation

2025 total comp

$31,660

Base pay: $30,934
Overtime: $281
Other pay: $445
Benefits: $0
Total compensation: $31,660
Hire date: 2024-04-29
Pay basis: Annual
Work city: Manhattan
Middle name: K

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Ceased
Overtime Hours: 13
Payroll Number: 858
Regular Hours: 1,785

Keshanna Ransom holds the role of Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2024, about a year. In 2025, their total compensation was $31,660.

Shaney Charlton

Call Center Representative/Technology & Innovation

2025 total comp

$31,410

Base pay: $26,616
Overtime: $3,623
Other pay: $1,172
Benefits: $0
Total compensation: $31,410
Hire date: 2024-07-01
Pay basis: Annual
Work city: Manhattan
Middle name: A

Source-specific fields

Base Salary: $39,486
Leave Status as of June 30: Ceased
Overtime Hours: 139.5
Payroll Number: 858
Regular Hours: 1,295

Shaney Charlton works as a Call Center Representative for Technology & Innovation based in Manhattan. They have served since 2024 (about a year). Shaney earned $31,410 in 2025.

Sharell Jackson

Call Center Representative/Technology & Innovation

2025 total comp

$30,902

Base pay: $30,526
Overtime: $319
Other pay: $58
Benefits: $0
Total compensation: $30,902
Hire date: 2021-10-18
Pay basis: Annual
Work city: Manhattan
Middle name: N

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: On leave
Overtime Hours: 10
Payroll Number: 858
Regular Hours: 1,260

At Technology & Innovation, Sharell Jackson serves as a Call Center Representative based in Manhattan. They have served since 2021 (about 4 years). Their 2025 pay totaled $30,902.

Theda Baeza Mingo

Call Center Representative/Technology & Innovation

2025 total comp

$30,356

Base pay: $30,120
Overtime: $0
Other pay: $236
Benefits: $0
Total compensation: $30,356
Hire date: 2024-03-18
Pay basis: Annual
Work city: Manhattan
Middle name: T

Source-specific fields

Base Salary: $40,769
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,400

Theda Baeza Mingo works as a Call Center Representative for Technology & Innovation based in Manhattan. They have served since 2024 (about a year). Theda earned $30,356 in 2025.

Edward Alonzo

Call Center Representative/Technology & Innovation

2025 total comp

$30,163

Base pay: $29,457
Overtime: $0
Other pay: $706
Benefits: $0
Total compensation: $30,163
Hire date: 2016-09-19
Pay basis: Annual
Work city: Manhattan
Middle name: L

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Edward Alonzo is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2016 (about 9 years). 2025 total compensation came to $30,163.

Courtney Pinckney

Call Center Representative/Technology & Innovation

2025 total comp

$29,907

Base pay: $28,868
Overtime: $324
Other pay: $714
Benefits: $0
Total compensation: $29,907
Hire date: 2024-07-01
Pay basis: Annual
Work city: Manhattan
Middle name: T

Source-specific fields

Base Salary: $40,769
Leave Status as of June 30: Ceased
Overtime Hours: 15
Payroll Number: 858
Regular Hours: 1,729.32

Courtney Pinckney holds the role of Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2024 (about a year). In 2025, their total compensation was $29,907.