New York City / Technology & Innovation / Call Center Representative

Job-title file

Call Center Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

361 employees hold this title in Technology & Innovation. Median total compensation for the role is $35,661, below the department median of $98,780.

Employees: 361
Total payroll: $10.3M
Role median: $35,661
Agency median: $98,780
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

-$2,332$55,514+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 361 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare jurisdictions

Call Center Representative beyond New York City

This role is reported in 2 jurisdictions. In New York City, the median of $35,661 ranks #2 of 2. See Call Center Representative across all of New York City →

Highest-paying jurisdictions for this role

City of Greensboro

$45,679 · 17

Median total compensation for comparable Call Center Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Tyese Collins

Call Center Representative/Technology & Innovation

2025 total comp

$35,063

Base pay: $33,522
Overtime: $1,310
Other pay: $231
Benefits: $0
Total compensation: $35,063
Hire date: 2019-12-02
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 50
Payroll Number: 858
Regular Hours: 1,693

Tyese Collins works as a Call Center Representative for Technology & Innovation based in Manhattan. Hired in 2019, they have about 6 years of service. Tyese earned $35,063 in 2025.

Ktonna Rose

Call Center Representative/Technology & Innovation

2025 total comp

$34,223

Base pay: $32,130
Overtime: $2,009
Other pay: $84
Benefits: $0
Total compensation: $34,223
Hire date: 2023-10-23
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: On leave
Overtime Hours: 75.5
Payroll Number: 858
Regular Hours: 1,442

Ktonna Rose works as a Call Center Representative for Technology & Innovation based in Manhattan. Their tenure dates to 2023, about 2 years. Ktonna earned $34,223 in 2025.

Kateema Lake

Call Center Representative/Technology & Innovation

2025 total comp

$33,822

Base pay: $30,799
Overtime: $0
Other pay: $3,022
Benefits: $0
Total compensation: $33,822
Hire date: 2008-11-10
Pay basis: Annual
Work city: Manhattan
Middle name: Q

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Kateema Lake is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2008 (about 17 years). 2025 total compensation came to $33,822.

Leonora Bassig

Call Center Representative/Technology & Innovation

2025 total comp

$33,571

Base pay: $31,616
Overtime: $1,584
Other pay: $370
Benefits: $0
Total compensation: $33,571
Hire date: 2023-07-10
Pay basis: Annual
Work city: Manhattan
Middle name: M

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 56
Payroll Number: 858
Regular Hours: 1,820

Leonora Bassig works as a Call Center Representative for Technology & Innovation based in Manhattan. Their tenure dates to 2023, about 2 years. Leonora earned $33,571 in 2025.

Stephani Aguilar

Call Center Representative/Technology & Innovation

2025 total comp

$33,527

Base pay: $26,675
Overtime: $6,460
Other pay: $391
Benefits: $0
Total compensation: $33,527
Hire date: 2024-05-28
Pay basis: Annual
Work city: Manhattan
Middle name: A

Source-specific fields

Base Salary: $40,769
Leave Status as of June 30: Ceased
Overtime Hours: 229
Payroll Number: 858
Regular Hours: 1,343.25

At Technology & Innovation, Stephani Aguilar serves as a Call Center Representative based in Manhattan. They have served since 2024 (about a year). Their 2025 pay totaled $33,527.

Jose Betance

Call Center Representative/Technology & Innovation

2025 total comp

$33,465

Base pay: $33,389
Overtime: $0
Other pay: $76
Benefits: $0
Total compensation: $33,465
Hire date: 2024-08-12
Pay basis: Annual
Work city: Manhattan
Middle name: A

Source-specific fields

Base Salary: $40,769
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,540

Jose Betance holds the role of Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2024 (about a year). In 2025, their total compensation was $33,465.

Cindy Matthew

Call Center Representative/Technology & Innovation

2025 total comp

$33,338

Base pay: $32,519
Overtime: $373
Other pay: $446
Benefits: $0
Total compensation: $33,338
Hire date: 2020-05-18
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: On leave
Overtime Hours: 14
Payroll Number: 858
Regular Hours: 1,428

Cindy Matthew works as a Call Center Representative for Technology & Innovation based in Manhattan. Hired in 2020, they have about 5 years of service. Cindy earned $33,338 in 2025.

Shawn Burton

Call Center Representative/Technology & Innovation

2025 total comp

$33,276

Base pay: $32,051
Overtime: $1,142
Other pay: $83
Benefits: $0
Total compensation: $33,276
Hire date: 2021-11-15
Pay basis: Annual
Work city: Manhattan
Middle name: P

Source-specific fields

Base Salary: $45,409
Leave Status as of June 30: Ceased
Overtime Hours: 38
Payroll Number: 858
Regular Hours: 1,295

At Technology & Innovation, Shawn Burton serves as a Call Center Representative based in Manhattan. Hired in 2021, they have about 4 years of service. Their 2025 pay totaled $33,276.

Amanda Speciale

Call Center Representative/Technology & Innovation

2025 total comp

$32,884

Base pay: $31,146
Overtime: $0
Other pay: $1,738
Benefits: $0
Total compensation: $32,884
Hire date: 2022-10-11
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Amanda Speciale is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2022 (about 3 years). 2025 total compensation came to $32,884.

Jason Willis

Call Center Representative/Technology & Innovation

2025 total comp

$32,467

Base pay: $25,333
Overtime: $5,166
Other pay: $1,969
Benefits: $0
Total compensation: $32,467
Hire date: 2023-07-10
Pay basis: Annual
Work city: Manhattan
Middle name: R

Source-specific fields

Base Salary: $43,734
Leave Status as of June 30: Ceased
Overtime Hours: 176.25
Payroll Number: 858
Regular Hours: 1,066.22

Jason Willis is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2023 (about 2 years). 2025 total compensation came to $32,467.