New York City / Technology & Innovation / Call Center Representative

Job-title file

Call Center Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

361 employees hold this title in Technology & Innovation. Median total compensation for the role is $35,661, below the department median of $98,780.

Employees: 361
Total payroll: $10.3M
Role median: $35,661
Agency median: $98,780
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

-$2,332$55,514+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 361 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare jurisdictions

Call Center Representative beyond New York City

This role is reported in 2 jurisdictions. In New York City, the median of $35,661 ranks #2 of 2. See Call Center Representative across all of New York City →

Highest-paying jurisdictions for this role

City of Greensboro

$45,679 · 17

Median total compensation for comparable Call Center Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Diamond Matthews

Call Center Representative/Technology & Innovation

2025 total comp

$40,826

Base pay: $40,291
Overtime: $168
Other pay: $367
Benefits: $0
Total compensation: $40,826
Hire date: 2023-07-10
Pay basis: Annual
Work city: Manhattan
Middle name: J

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 7
Payroll Number: 858
Regular Hours: 1,820

At Technology & Innovation, Diamond Matthews serves as a Call Center Representative based in Manhattan. They have served since 2023 (about 2 years). Their 2025 pay totaled $40,826.

Glenda Dingwall-Willia

Call Center Representative/Technology & Innovation

2025 total comp

$40,678

Base pay: $39,536
Overtime: $188
Other pay: $954
Benefits: $0
Total compensation: $40,678
Hire date: 2024-02-26
Pay basis: Annual
Work city: Manhattan
Middle name: J

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 8
Payroll Number: 858
Regular Hours: 1,820

Glenda Dingwall-Willia is a Call Center Representative at Technology & Innovation based in Manhattan. Hired in 2024, they have about a year of service. 2025 total compensation came to $40,678.

Arjoi Tiangco

Call Center Representative/Technology & Innovation

2025 total comp

$40,624

Base pay: $40,549
Overtime: $0
Other pay: $76
Benefits: $0
Total compensation: $40,624
Hire date: 2024-03-18
Pay basis: Annual
Work city: Manhattan
Middle name: B

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Arjoi Tiangco is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2024 (about a year). 2025 total compensation came to $40,624.

Bianca Lloyd

Call Center Representative/Technology & Innovation

2025 total comp

$40,548

Base pay: $39,991
Overtime: $0
Other pay: $557
Benefits: $0
Total compensation: $40,548
Hire date: 2024-03-18
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Bianca Lloyd holds the role of Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2024, about a year. In 2025, their total compensation was $40,548.

Latifah Bashir

Call Center Representative/Technology & Innovation

2025 total comp

$40,540

Base pay: $39,414
Overtime: $99
Other pay: $1,027
Benefits: $0
Total compensation: $40,540
Hire date: 2018-10-22
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 4
Payroll Number: 858
Regular Hours: 1,820

Latifah Bashir works as a Call Center Representative for Technology & Innovation based in Manhattan. Hired in 2018, they have about 7 years of service. Latifah earned $40,540 in 2025.

Tommy Olavarria

Call Center Representative/Technology & Innovation

2025 total comp

$40,402

Base pay: $39,456
Overtime: $0
Other pay: $945
Benefits: $0
Total compensation: $40,402
Hire date: 2016-04-18
Pay basis: Annual
Work city: Manhattan
Middle name: E

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

At Technology & Innovation, Tommy Olavarria serves as a Call Center Representative based in Manhattan. Hired in 2016, they have about 9 years of service. Their 2025 pay totaled $40,402.

Felicia Kenny

Call Center Representative/Technology & Innovation

2025 total comp

$40,080

Base pay: $38,016
Overtime: $1,942
Other pay: $122
Benefits: $0
Total compensation: $40,080
Hire date: 2019-07-08
Pay basis: Annual
Work city: Manhattan
Middle name: S

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 76
Payroll Number: 858
Regular Hours: 1,820

Felicia Kenny is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2019 (about 6 years). 2025 total compensation came to $40,080.

Beth Katehis

Call Center Representative/Technology & Innovation

2025 total comp

$39,997

Base pay: $37,944
Overtime: $572
Other pay: $1,481
Benefits: $0
Total compensation: $39,997
Hire date: 2024-04-29
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 24.25
Payroll Number: 858
Regular Hours: 1,722

Beth Katehis works as a Call Center Representative for Technology & Innovation based in Manhattan. Their tenure dates to 2024, about a year. Beth earned $39,997 in 2025.

Zalika Jordan

Call Center Representative/Technology & Innovation

2025 total comp

$39,988

Base pay: $39,761
Overtime: $0
Other pay: $227
Benefits: $0
Total compensation: $39,988
Hire date: 2024-03-18
Pay basis: Annual
Work city: Manhattan
Middle name: T

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Zalika Jordan is a Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2024, about a year. 2025 total compensation came to $39,988.

Kenechukwu Offu Jr

Call Center Representative/Technology & Innovation

2025 total comp

$39,808

Base pay: $39,505
Overtime: $0
Other pay: $303
Benefits: $0
Total compensation: $39,808
Hire date: 2024-05-28
Pay basis: Annual
Work city: Manhattan
Middle name: A

Source-specific fields

Base Salary: $40,769
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Kenechukwu Offu Jr is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2024 (about a year). 2025 total compensation came to $39,808.

Kim Mullaney

Call Center Representative/Technology & Innovation

2025 total comp

$39,738

Base pay: $37,912
Overtime: $1,221
Other pay: $605
Benefits: $0
Total compensation: $39,738
Hire date: 2024-07-01
Pay basis: Annual
Work city: Manhattan
Middle name: M

Source-specific fields

Base Salary: $40,769
Leave Status as of June 30: Active
Overtime Hours: 50
Payroll Number: 858
Regular Hours: 1,750

Kim Mullaney is a Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2024, about a year. 2025 total compensation came to $39,738.

Quanisa Mlatamou

Call Center Representative/Technology & Innovation

2025 total comp

$39,640

Base pay: $36,202
Overtime: $2,461
Other pay: $977
Benefits: $0
Total compensation: $39,640
Hire date: 2015-11-16
Pay basis: Annual
Work city: Manhattan
Middle name: B

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 82
Payroll Number: 858
Regular Hours: 1,820

Quanisa Mlatamou works as a Call Center Representative for Technology & Innovation based in Manhattan. Their tenure dates to 2015, about 10 years. Quanisa earned $39,640 in 2025.

Christian O'Farril-Marcha

Call Center Representative/Technology & Innovation

2025 total comp

$39,478

Base pay: $37,933
Overtime: $0
Other pay: $1,544
Benefits: $0
Total compensation: $39,478
Hire date: 2024-07-01
Pay basis: Annual
Work city: Manhattan
Middle name: J

Source-specific fields

Base Salary: $40,769
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,750

Christian O'Farril-Marcha works as a Call Center Representative for Technology & Innovation based in Manhattan. Hired in 2024, they have about a year of service. Christian earned $39,478 in 2025.

Latesha Bond

Call Center Representative/Technology & Innovation

2025 total comp

$39,342

Base pay: $38,686
Overtime: $148
Other pay: $508
Benefits: $0
Total compensation: $39,342
Hire date: 2023-07-10
Pay basis: Annual
Work city: Manhattan
Middle name: L

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 6
Payroll Number: 858
Regular Hours: 1,820

Latesha Bond is a Call Center Representative at Technology & Innovation based in Manhattan. Hired in 2023, they have about 2 years of service. 2025 total compensation came to $39,342.

Rhea Cordice

Call Center Representative/Technology & Innovation

2025 total comp

$38,879

Base pay: $38,879
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $38,879
Hire date: 2023-03-27
Pay basis: Annual
Work city: Manhattan
Middle name: Y

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

At Technology & Innovation, Rhea Cordice serves as a Call Center Representative based in Manhattan. Hired in 2023, they have about 2 years of service. Their 2025 pay totaled $38,879.

Meoshi Thomas

Call Center Representative/Technology & Innovation

2025 total comp

$38,831

Base pay: $37,772
Overtime: $0
Other pay: $1,059
Benefits: $0
Total compensation: $38,831
Hire date: 2024-07-01
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $40,769
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,750

Meoshi Thomas is a Call Center Representative at Technology & Innovation based in Manhattan. Hired in 2024, they have about a year of service. 2025 total compensation came to $38,831.

Ayana Salliey

Call Center Representative/Technology & Innovation

2025 total comp

$38,764

Base pay: $35,147
Overtime: $1,031
Other pay: $2,586
Benefits: $0
Total compensation: $38,764
Hire date: 2020-05-18
Pay basis: Annual
Work city: Manhattan
Middle name: P

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 31
Payroll Number: 858
Regular Hours: 1,785

Ayana Salliey holds the role of Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2020, about 5 years. In 2025, their total compensation was $38,764.

Shaqunda Baker

Call Center Representative/Technology & Innovation

2025 total comp

$38,757

Base pay: $37,739
Overtime: $638
Other pay: $381
Benefits: $0
Total compensation: $38,757
Hire date: 2024-07-01
Pay basis: Annual
Work city: Manhattan
Middle name: M

Source-specific fields

Base Salary: $40,769
Leave Status as of June 30: Active
Overtime Hours: 27
Payroll Number: 858
Regular Hours: 1,750

Shaqunda Baker is a Call Center Representative at Technology & Innovation based in Manhattan. Hired in 2024, they have about a year of service. 2025 total compensation came to $38,757.

Phil Ryabkin

Call Center Representative/Technology & Innovation

2025 total comp

$38,742

Base pay: $37,933
Overtime: $0
Other pay: $808
Benefits: $0
Total compensation: $38,742
Hire date: 2024-07-01
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $40,769
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,750

At Technology & Innovation, Phil Ryabkin serves as a Call Center Representative based in Manhattan. Their tenure dates to 2024, about a year. Their 2025 pay totaled $38,742.

Darryl Bass

Call Center Representative/Technology & Innovation

2025 total comp

$38,538

Base pay: $35,896
Overtime: $0
Other pay: $2,641
Benefits: $0
Total compensation: $38,538
Hire date: 2013-12-09
Pay basis: Annual
Work city: Manhattan
Middle name: L

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Darryl Bass is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2013 (about 12 years). 2025 total compensation came to $38,538.

Jennifer Pena Villa

Call Center Representative/Technology & Innovation

2025 total comp

$38,514

Base pay: $37,897
Overtime: $0
Other pay: $617
Benefits: $0
Total compensation: $38,514
Hire date: 2024-03-18
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Jennifer Pena Villa holds the role of Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2024 (about a year). In 2025, their total compensation was $38,514.

Akita Stallings

Call Center Representative/Technology & Innovation

2025 total comp

$38,423

Base pay: $37,885
Overtime: $529
Other pay: $8
Benefits: $0
Total compensation: $38,423
Hire date: 2024-04-29
Pay basis: Annual
Work city: Manhattan
Middle name: V

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 22
Payroll Number: 858
Regular Hours: 1,820

Akita Stallings is a Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2024, about a year. 2025 total compensation came to $38,423.

Stacy Diaz

Call Center Representative/Technology & Innovation

2025 total comp

$38,366

Base pay: $36,190
Overtime: $1,617
Other pay: $559
Benefits: $0
Total compensation: $38,366
Hire date: 2024-02-26
Pay basis: Annual
Work city: Manhattan
Middle name: K

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: On leave
Overtime Hours: 58
Payroll Number: 858
Regular Hours: 1,670.5

Stacy Diaz holds the role of Call Center Representative at Technology & Innovation based in Manhattan. Hired in 2024, they have about a year of service. In 2025, their total compensation was $38,366.