New York City / Technology & Innovation / Call Center Representative

Job-title file

Call Center Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

361 employees hold this title in Technology & Innovation. Median total compensation for the role is $35,661, below the department median of $98,780.

Employees: 361
Total payroll: $10.3M
Role median: $35,661
Agency median: $98,780
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

-$2,332$55,514+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 361 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare jurisdictions

Call Center Representative beyond New York City

This role is reported in 2 jurisdictions. In New York City, the median of $35,661 ranks #2 of 2. See Call Center Representative across all of New York City →

Highest-paying jurisdictions for this role

City of Greensboro

$45,679 · 17

Median total compensation for comparable Call Center Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Lucius Park

Call Center Representative/Technology & Innovation

2025 total comp

$43,906

Base pay: $43,906
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,906
Hire date: 2023-05-15
Pay basis: Annual
Work city: Manhattan
Middle name: Y

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Lucius Park works as a Call Center Representative for Technology & Innovation based in Manhattan. Hired in 2023, they have about 2 years of service. Lucius earned $43,906 in 2025.

Shira Hyman

Call Center Representative/Technology & Innovation

2025 total comp

$43,871

Base pay: $41,408
Overtime: $710
Other pay: $1,753
Benefits: $0
Total compensation: $43,871
Hire date: 2018-05-21
Pay basis: Annual
Work city: Manhattan
Middle name: E

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 23.25
Payroll Number: 858
Regular Hours: 1,820

Shira Hyman is a Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2018, about 7 years. 2025 total compensation came to $43,871.

Shavonne Raines

Call Center Representative/Technology & Innovation

2025 total comp

$43,723

Base pay: $43,657
Overtime: $0
Other pay: $66
Benefits: $0
Total compensation: $43,723
Hire date: 2022-01-18
Pay basis: Annual
Work city: Manhattan
Middle name: A

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Shavonne Raines is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2022 (about 3 years). 2025 total compensation came to $43,723.

Careba Maynard

Call Center Representative/Technology & Innovation

2025 total comp

$43,654

Base pay: $35,154
Overtime: $7,728
Other pay: $771
Benefits: $0
Total compensation: $43,654
Hire date: 2019-08-26
Pay basis: Annual
Work city: Manhattan
Middle name: T

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 233
Payroll Number: 858
Regular Hours: 1,424

Careba Maynard is a Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2019, about 6 years. 2025 total compensation came to $43,654.

Diana Johnson

Call Center Representative/Technology & Innovation

2025 total comp

$43,650

Base pay: $42,834
Overtime: $0
Other pay: $816
Benefits: $0
Total compensation: $43,650
Hire date: 2023-08-21
Pay basis: Annual
Work city: Manhattan
Middle name: V

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Diana Johnson holds the role of Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2023 (about 2 years). In 2025, their total compensation was $43,650.

Sashamaria Toussaint

Call Center Representative/Technology & Innovation

2025 total comp

$43,649

Base pay: $41,172
Overtime: $0
Other pay: $2,478
Benefits: $0
Total compensation: $43,649
Hire date: 2017-09-18
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: On leave
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Sashamaria Toussaint works as a Call Center Representative for Technology & Innovation based in Manhattan. Hired in 2017, they have about 8 years of service. Sashamaria earned $43,649 in 2025.

Jessica Escobar

Call Center Representative/Technology & Innovation

2025 total comp

$43,631

Base pay: $41,479
Overtime: $1,058
Other pay: $1,095
Benefits: $0
Total compensation: $43,631
Hire date: 2023-05-15
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 36.5
Payroll Number: 858
Regular Hours: 1,820

Jessica Escobar holds the role of Call Center Representative at Technology & Innovation based in Manhattan. Hired in 2023, they have about 2 years of service. In 2025, their total compensation was $43,631.

Nhjeia Harrell

Call Center Representative/Technology & Innovation

2025 total comp

$43,515

Base pay: $38,003
Overtime: $4,589
Other pay: $922
Benefits: $0
Total compensation: $43,515
Hire date: 2024-02-26
Pay basis: Annual
Work city: Manhattan
Middle name: N

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 173.75
Payroll Number: 858
Regular Hours: 1,820

Nhjeia Harrell works as a Call Center Representative for Technology & Innovation based in Manhattan. Hired in 2024, they have about a year of service. Nhjeia earned $43,515 in 2025.

Mecca Morales

Call Center Representative/Technology & Innovation

2025 total comp

$43,508

Base pay: $43,450
Overtime: $0
Other pay: $58
Benefits: $0
Total compensation: $43,508
Hire date: 2023-07-10
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Mecca Morales is a Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2023, about 2 years. 2025 total compensation came to $43,508.

Chrystal Pabon

Call Center Representative/Technology & Innovation

2025 total comp

$43,390

Base pay: $43,307
Overtime: $0
Other pay: $83
Benefits: $0
Total compensation: $43,390
Hire date: 2023-07-10
Pay basis: Annual
Work city: Manhattan
Middle name: S

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Chrystal Pabon works as a Call Center Representative for Technology & Innovation based in Manhattan. Their tenure dates to 2023, about 2 years. Chrystal earned $43,390 in 2025.

Leann Johnson

Call Center Representative/Technology & Innovation

2025 total comp

$43,237

Base pay: $41,337
Overtime: $0
Other pay: $1,901
Benefits: $0
Total compensation: $43,237
Hire date: 2013-09-09
Pay basis: Annual
Work city: Manhattan
Middle name: J

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Leann Johnson is a Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2013, about 12 years. 2025 total compensation came to $43,237.

Jeannie Romero

Call Center Representative/Technology & Innovation

2025 total comp

$43,071

Base pay: $42,252
Overtime: $0
Other pay: $818
Benefits: $0
Total compensation: $43,071
Hire date: 2023-10-23
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

At Technology & Innovation, Jeannie Romero serves as a Call Center Representative based in Manhattan. Hired in 2023, they have about 2 years of service. Their 2025 pay totaled $43,071.

Carla Gathers

Call Center Representative/Technology & Innovation

2025 total comp

$43,062

Base pay: $42,252
Overtime: $0
Other pay: $810
Benefits: $0
Total compensation: $43,062
Hire date: 2023-10-23
Pay basis: Annual
Work city: Manhattan
Middle name: D

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Carla Gathers holds the role of Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2023, about 2 years. In 2025, their total compensation was $43,062.

Erick Ortiz

Call Center Representative/Technology & Innovation

2025 total comp

$42,927

Base pay: $42,252
Overtime: $0
Other pay: $675
Benefits: $0
Total compensation: $42,927
Hire date: 2023-10-23
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: On leave
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Erick Ortiz works as a Call Center Representative for Technology & Innovation based in Manhattan. They have served since 2023 (about 2 years). Erick earned $42,927 in 2025.

Justin Melendez

Call Center Representative/Technology & Innovation

2025 total comp

$42,731

Base pay: $42,252
Overtime: $0
Other pay: $478
Benefits: $0
Total compensation: $42,731
Hire date: 2023-10-23
Pay basis: Annual
Work city: Manhattan
Middle name: M

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Justin Melendez works as a Call Center Representative for Technology & Innovation based in Manhattan. Their tenure dates to 2023, about 2 years. Justin earned $42,731 in 2025.

Toni Simons

Call Center Representative/Technology & Innovation

2025 total comp

$42,716

Base pay: $40,838
Overtime: $0
Other pay: $1,877
Benefits: $0
Total compensation: $42,716
Hire date: 2017-09-18
Pay basis: Annual
Work city: Manhattan
Middle name: G

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,757

Toni Simons works as a Call Center Representative for Technology & Innovation based in Manhattan. Their tenure dates to 2017, about 8 years. Toni earned $42,716 in 2025.

Karina Flete

Call Center Representative/Technology & Innovation

2025 total comp

$42,623

Base pay: $40,141
Overtime: $0
Other pay: $2,482
Benefits: $0
Total compensation: $42,623
Hire date: 2013-12-09
Pay basis: Annual
Work city: Manhattan
Middle name: A

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Karina Flete works as a Call Center Representative for Technology & Innovation based in Manhattan. Hired in 2013, they have about 12 years of service. Karina earned $42,623 in 2025.

Kwatazia Francis

Call Center Representative/Technology & Innovation

2025 total comp

$42,605

Base pay: $40,331
Overtime: $1,647
Other pay: $626
Benefits: $0
Total compensation: $42,605
Hire date: 2024-03-18
Pay basis: Annual
Work city: Manhattan
Middle name: A

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 61.5
Payroll Number: 858
Regular Hours: 1,820

At Technology & Innovation, Kwatazia Francis serves as a Call Center Representative based in Manhattan. They have served since 2024 (about a year). Their 2025 pay totaled $42,605.

Candyce Johnson-Samuels

Call Center Representative/Technology & Innovation

2025 total comp

$42,435

Base pay: $41,754
Overtime: $0
Other pay: $681
Benefits: $0
Total compensation: $42,435
Hire date: 2023-10-02
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

At Technology & Innovation, Candyce Johnson-Samuels serves as a Call Center Representative based in Manhattan. They have served since 2023 (about 2 years). Their 2025 pay totaled $42,435.

Jennifer Ortiz

Call Center Representative/Technology & Innovation

2025 total comp

$42,412

Base pay: $42,252
Overtime: $0
Other pay: $159
Benefits: $0
Total compensation: $42,412
Hire date: 2023-10-23
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Jennifer Ortiz works as a Call Center Representative for Technology & Innovation based in Manhattan. Their tenure dates to 2023, about 2 years. Jennifer earned $42,412 in 2025.

Brian Alexander

Call Center Representative/Technology & Innovation

2025 total comp

$42,336

Base pay: $42,252
Overtime: $0
Other pay: $84
Benefits: $0
Total compensation: $42,336
Hire date: 2023-10-23
Pay basis: Annual
Work city: Manhattan
Middle name: K

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Brian Alexander holds the role of Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2023, about 2 years. In 2025, their total compensation was $42,336.

Evelyn Valerio

Call Center Representative/Technology & Innovation

2025 total comp

$42,328

Base pay: $38,569
Overtime: $0
Other pay: $3,759
Benefits: $0
Total compensation: $42,328
Hire date: 2021-10-18
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,612

At Technology & Innovation, Evelyn Valerio serves as a Call Center Representative based in Manhattan. They have served since 2021 (about 4 years). Their 2025 pay totaled $42,328.

Ernesto Bernal

Call Center Representative/Technology & Innovation

2025 total comp

$42,252

Base pay: $42,252
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,252
Hire date: 2023-10-23
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Ernesto Bernal holds the role of Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2023, about 2 years. In 2025, their total compensation was $42,252.

Leonardo Castro Valecill

Call Center Representative/Technology & Innovation

2025 total comp

$42,168

Base pay: $42,085
Overtime: $0
Other pay: $84
Benefits: $0
Total compensation: $42,168
Hire date: 2023-10-23
Pay basis: Annual
Work city: Manhattan
Middle name: A

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Leonardo Castro Valecill is a Call Center Representative at Technology & Innovation based in Manhattan. Hired in 2023, they have about 2 years of service. 2025 total compensation came to $42,168.

Arshanay Mcneal

Call Center Representative/Technology & Innovation

2025 total comp

$41,894

Base pay: $40,621
Overtime: $621
Other pay: $652
Benefits: $0
Total compensation: $41,894
Hire date: 2019-12-02
Pay basis: Annual
Work city: Manhattan
Middle name: K

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 23
Payroll Number: 858
Regular Hours: 1,820

Arshanay Mcneal is a Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2019, about 6 years. 2025 total compensation came to $41,894.

Guan Lin

Call Center Representative/Technology & Innovation

2025 total comp

$41,777

Base pay: $41,777
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $41,777
Hire date: 2022-12-05
Pay basis: Annual
Work city: Manhattan
Middle name: P

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Guan Lin works as a Call Center Representative for Technology & Innovation based in Manhattan. Their tenure dates to 2022, about 3 years. Guan earned $41,777 in 2025.

Doris White

Call Center Representative/Technology & Innovation

2025 total comp

$41,687

Base pay: $41,333
Overtime: $0
Other pay: $355
Benefits: $0
Total compensation: $41,687
Hire date: 2022-10-11
Pay basis: Annual
Work city: Manhattan
Middle name: E

Source-specific fields

Base Salary: $45,409
Leave Status as of June 30: On leave
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,680

Doris White works as a Call Center Representative for Technology & Innovation based in Manhattan. Hired in 2022, they have about 3 years of service. Doris earned $41,687 in 2025.

Terence Scriven

Call Center Representative/Technology & Innovation

2025 total comp

$41,585

Base pay: $39,259
Overtime: $0
Other pay: $2,326
Benefits: $0
Total compensation: $41,585
Hire date: 2019-12-02
Pay basis: Annual
Work city: Manhattan
Middle name: C

Source-specific fields

Base Salary: $45,409
Leave Status as of June 30: On leave
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,575

Terence Scriven holds the role of Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2019 (about 6 years). In 2025, their total compensation was $41,585.

L'Rae Rhoden

Call Center Representative/Technology & Innovation

2025 total comp

$41,569

Base pay: $40,438
Overtime: $236
Other pay: $895
Benefits: $0
Total compensation: $41,569
Hire date: 2019-05-28
Pay basis: Annual
Work city: Manhattan
Middle name: E

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 8
Payroll Number: 858
Regular Hours: 1,820

L'Rae Rhoden works as a Call Center Representative for Technology & Innovation based in Manhattan. Their tenure dates to 2019, about 6 years. L'Rae earned $41,569 in 2025.

Evonna Howard

Call Center Representative/Technology & Innovation

2025 total comp

$41,523

Base pay: $39,238
Overtime: $1,998
Other pay: $287
Benefits: $0
Total compensation: $41,523
Hire date: 2024-05-28
Pay basis: Annual
Work city: Manhattan
Middle name: L

Source-specific fields

Base Salary: $40,769
Leave Status as of June 30: Active
Overtime Hours: 73
Payroll Number: 858
Regular Hours: 1,820

Evonna Howard works as a Call Center Representative for Technology & Innovation based in Manhattan. Their tenure dates to 2024, about a year. Evonna earned $41,523 in 2025.

Imani Houston

Call Center Representative/Technology & Innovation

2025 total comp

$41,413

Base pay: $39,954
Overtime: $1,367
Other pay: $92
Benefits: $0
Total compensation: $41,413
Hire date: 2024-03-18
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 54
Payroll Number: 858
Regular Hours: 1,820

Imani Houston is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2024 (about a year). 2025 total compensation came to $41,413.

Christopher Boffa

Call Center Representative/Technology & Innovation

2025 total comp

$41,164

Base pay: $40,786
Overtime: $0
Other pay: $378
Benefits: $0
Total compensation: $41,164
Hire date: 2024-02-26
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Christopher Boffa works as a Call Center Representative for Technology & Innovation based in Manhattan. Hired in 2024, they have about a year of service. Christopher earned $41,164 in 2025.