New York City / Technology & Innovation / Call Center Representative

Job-title file

Call Center Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

361 employees hold this title in Technology & Innovation. Median total compensation for the role is $35,661, below the department median of $98,780.

Employees: 361
Total payroll: $10.3M
Role median: $35,661
Agency median: $98,780
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

-$2,332$55,514+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 361 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare jurisdictions

Call Center Representative beyond New York City

This role is reported in 2 jurisdictions. In New York City, the median of $35,661 ranks #2 of 2. See Call Center Representative across all of New York City →

Highest-paying jurisdictions for this role

City of Greensboro

$45,679 · 17

Median total compensation for comparable Call Center Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Gerda James

Call Center Representative/Technology & Innovation

2025 total comp

$49,666

Base pay: $45,436
Overtime: $1,537
Other pay: $2,692
Benefits: $0
Total compensation: $49,666
Hire date: 2014-02-24
Pay basis: Annual
Work city: Manhattan
Middle name: E

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 57
Payroll Number: 858
Regular Hours: 1,820

Gerda James works as a Call Center Representative for Technology & Innovation based in Manhattan. Their tenure dates to 2014, about 11 years. Gerda earned $49,666 in 2025.

Carine Henry

Call Center Representative/Technology & Innovation

2025 total comp

$49,642

Base pay: $45,436
Overtime: $0
Other pay: $4,206
Benefits: $0
Total compensation: $49,642
Hire date: 2009-08-03
Pay basis: Annual
Work city: Manhattan
Middle name: A

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

At Technology & Innovation, Carine Henry serves as a Call Center Representative based in Manhattan. They have served since 2009 (about 16 years). Their 2025 pay totaled $49,642.

Lisa Swinson

Call Center Representative/Technology & Innovation

2025 total comp

$49,371

Base pay: $44,800
Overtime: $4,293
Other pay: $277
Benefits: $0
Total compensation: $49,371
Hire date: 2022-05-23
Pay basis: Annual
Work city: Manhattan
Middle name: A

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 138
Payroll Number: 858
Regular Hours: 1,820

Lisa Swinson holds the role of Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2022 (about 3 years). In 2025, their total compensation was $49,371.

Nicole Williams

Call Center Representative/Technology & Innovation

2025 total comp

$49,175

Base pay: $45,436
Overtime: $1,114
Other pay: $2,625
Benefits: $0
Total compensation: $49,175
Hire date: 2021-11-15
Pay basis: Annual
Work city: Manhattan
Middle name: C

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 38
Payroll Number: 858
Regular Hours: 1,820

Nicole Williams is a Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2021, about 4 years. 2025 total compensation came to $49,175.

Josephine Joseph-Nuamah

Call Center Representative/Technology & Innovation

2025 total comp

$48,594

Base pay: $45,436
Overtime: $787
Other pay: $2,371
Benefits: $0
Total compensation: $48,594
Hire date: 2019-05-28
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 24
Payroll Number: 858
Regular Hours: 1,820

Josephine Joseph-Nuamah holds the role of Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2019 (about 6 years). In 2025, their total compensation was $48,594.

Delesha Tutt

Call Center Representative/Technology & Innovation

2025 total comp

$48,540

Base pay: $45,424
Overtime: $0
Other pay: $3,116
Benefits: $0
Total compensation: $48,540
Hire date: 2015-01-26
Pay basis: Annual
Work city: Manhattan
Middle name: N

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

At Technology & Innovation, Delesha Tutt serves as a Call Center Representative based in Manhattan. They have served since 2015 (about 10 years). Their 2025 pay totaled $48,540.

Mark Mazella

Call Center Representative/Technology & Innovation

2025 total comp

$48,513

Base pay: $44,071
Overtime: $0
Other pay: $4,443
Benefits: $0
Total compensation: $48,513
Hire date: 2008-07-21
Pay basis: Annual
Work city: Manhattan
Middle name: A

Source-specific fields

Base Salary: $46,911
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Mark Mazella is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2008 (about 17 years). 2025 total compensation came to $48,513.

Eileen Henderson

Call Center Representative/Technology & Innovation

2025 total comp

$48,268

Base pay: $43,078
Overtime: $2,998
Other pay: $2,192
Benefits: $0
Total compensation: $48,268
Hire date: 2023-02-27
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 98.5
Payroll Number: 858
Regular Hours: 1,820

Eileen Henderson works as a Call Center Representative for Technology & Innovation based in Manhattan. Their tenure dates to 2023, about 2 years. Eileen earned $48,268 in 2025.

Julian Jimenez

Call Center Representative/Technology & Innovation

2025 total comp

$48,256

Base pay: $45,436
Overtime: $0
Other pay: $2,820
Benefits: $0
Total compensation: $48,256
Hire date: 2015-07-27
Pay basis: Annual
Work city: Manhattan
Middle name: R

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

At Technology & Innovation, Julian Jimenez serves as a Call Center Representative based in Manhattan. They have served since 2015 (about 10 years). Their 2025 pay totaled $48,256.

Felicia Watson

Call Center Representative/Technology & Innovation

2025 total comp

$48,170

Base pay: $45,262
Overtime: $0
Other pay: $2,908
Benefits: $0
Total compensation: $48,170
Hire date: 2018-09-24
Pay basis: Annual
Work city: Manhattan
Middle name: T

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Felicia Watson is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2018 (about 7 years). 2025 total compensation came to $48,170.

Susanne Acosta

Call Center Representative/Technology & Innovation

2025 total comp

$47,799

Base pay: $45,436
Overtime: $0
Other pay: $2,362
Benefits: $0
Total compensation: $47,799
Hire date: 2015-03-09
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Susanne Acosta is a Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2015, about 10 years. 2025 total compensation came to $47,799.

Franchesca Pinto

Call Center Representative/Technology & Innovation

2025 total comp

$47,653

Base pay: $41,953
Overtime: $3,193
Other pay: $2,508
Benefits: $0
Total compensation: $47,653
Hire date: 2021-08-02
Pay basis: Annual
Work city: Manhattan
Middle name: D

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 101.75
Payroll Number: 858
Regular Hours: 1,680

Franchesca Pinto is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2021 (about 4 years). 2025 total compensation came to $47,653.

Bernice Gibbs

Call Center Representative/Technology & Innovation

2025 total comp

$47,558

Base pay: $44,644
Overtime: $1,274
Other pay: $1,640
Benefits: $0
Total compensation: $47,558
Hire date: 2022-12-05
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 40
Payroll Number: 858
Regular Hours: 1,820

At Technology & Innovation, Bernice Gibbs serves as a Call Center Representative based in Manhattan. Their tenure dates to 2022, about 3 years. Their 2025 pay totaled $47,558.

Anya Lorenzo

Call Center Representative/Technology & Innovation

2025 total comp

$47,535

Base pay: $45,436
Overtime: $0
Other pay: $2,098
Benefits: $0
Total compensation: $47,535
Hire date: 2015-03-09
Pay basis: Annual
Work city: Manhattan
Middle name: M

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Anya Lorenzo is a Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2015, about 10 years. 2025 total compensation came to $47,535.

Tangwa Williams

Call Center Representative/Technology & Innovation

2025 total comp

$47,471

Base pay: $44,644
Overtime: $1,463
Other pay: $1,363
Benefits: $0
Total compensation: $47,471
Hire date: 2022-12-05
Pay basis: Annual
Work city: Manhattan
Middle name: M

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 46.25
Payroll Number: 858
Regular Hours: 1,820

At Technology & Innovation, Tangwa Williams serves as a Call Center Representative based in Manhattan. Hired in 2022, they have about 3 years of service. Their 2025 pay totaled $47,471.

Linda Scavella

Call Center Representative/Technology & Innovation

2025 total comp

$47,410

Base pay: $45,436
Overtime: $1,668
Other pay: $306
Benefits: $0
Total compensation: $47,410
Hire date: 2022-05-23
Pay basis: Annual
Work city: Manhattan
Middle name: M

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 51
Payroll Number: 858
Regular Hours: 1,820

At Technology & Innovation, Linda Scavella serves as a Call Center Representative based in Manhattan. Their tenure dates to 2022, about 3 years. Their 2025 pay totaled $47,410.

Roberto Jeanniton

Call Center Representative/Technology & Innovation

2025 total comp

$47,384

Base pay: $40,634
Overtime: $5,532
Other pay: $1,217
Benefits: $0
Total compensation: $47,384
Hire date: 2024-02-26
Pay basis: Annual
Work city: Manhattan
Middle name: D

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 189.75
Payroll Number: 858
Regular Hours: 1,820

Roberto Jeanniton holds the role of Call Center Representative at Technology & Innovation based in Manhattan. Hired in 2024, they have about a year of service. In 2025, their total compensation was $47,384.

Serita Parks

Call Center Representative/Technology & Innovation

2025 total comp

$47,381

Base pay: $42,589
Overtime: $1,782
Other pay: $3,010
Benefits: $0
Total compensation: $47,381
Hire date: 2023-05-15
Pay basis: Annual
Work city: Manhattan
Middle name: J

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 52
Payroll Number: 858
Regular Hours: 1,820

Serita Parks is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2023 (about 2 years). 2025 total compensation came to $47,381.

Sharon Butts

Call Center Representative/Technology & Innovation

2025 total comp

$47,364

Base pay: $45,436
Overtime: $1,845
Other pay: $83
Benefits: $0
Total compensation: $47,364
Hire date: 2021-11-15
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 60
Payroll Number: 858
Regular Hours: 1,820

Sharon Butts holds the role of Call Center Representative at Technology & Innovation based in Manhattan. Hired in 2021, they have about 4 years of service. In 2025, their total compensation was $47,364.

Ashley Hinds

Call Center Representative/Technology & Innovation

2025 total comp

$47,343

Base pay: $44,130
Overtime: $163
Other pay: $3,050
Benefits: $0
Total compensation: $47,343
Hire date: 2023-03-27
Pay basis: Annual
Work city: Manhattan
Middle name: A

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 6.75
Payroll Number: 858
Regular Hours: 1,820

Ashley Hinds works as a Call Center Representative for Technology & Innovation based in Manhattan. Hired in 2023, they have about 2 years of service. Ashley earned $47,343 in 2025.

Phylicia Brown

Call Center Representative/Technology & Innovation

2025 total comp

$47,330

Base pay: $45,361
Overtime: $1,100
Other pay: $870
Benefits: $0
Total compensation: $47,330
Hire date: 2020-05-18
Pay basis: Annual
Work city: Manhattan
Middle name: S

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 39.5
Payroll Number: 858
Regular Hours: 1,820

Phylicia Brown works as a Call Center Representative for Technology & Innovation based in Manhattan. They have served since 2020 (about 5 years). Phylicia earned $47,330 in 2025.

Crystal Torrau

Call Center Representative/Technology & Innovation

2025 total comp

$47,292

Base pay: $44,259
Overtime: $745
Other pay: $2,288
Benefits: $0
Total compensation: $47,292
Hire date: 2023-02-27
Pay basis: Annual
Work city: Manhattan
Middle name: M

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 30
Payroll Number: 858
Regular Hours: 1,820

Crystal Torrau is a Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2023, about 2 years. 2025 total compensation came to $47,292.

David Rosenfeld

Call Center Representative/Technology & Innovation

2025 total comp

$46,973

Base pay: $45,436
Overtime: $75
Other pay: $1,462
Benefits: $0
Total compensation: $46,973
Hire date: 2018-10-22
Pay basis: Annual
Work city: Manhattan
Middle name: L

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 3
Payroll Number: 858
Regular Hours: 1,820

David Rosenfeld works as a Call Center Representative for Technology & Innovation based in Manhattan. They have served since 2018 (about 7 years). David earned $46,973 in 2025.

Dennis Broomes

Call Center Representative/Technology & Innovation

2025 total comp

$46,939

Base pay: $44,730
Overtime: $0
Other pay: $2,209
Benefits: $0
Total compensation: $46,939
Hire date: 2022-10-11
Pay basis: Annual
Work city: Manhattan
Middle name: R

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Dennis Broomes holds the role of Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2022 (about 3 years). In 2025, their total compensation was $46,939.

June Niles

Call Center Representative/Technology & Innovation

2025 total comp

$46,869

Base pay: $44,635
Overtime: $0
Other pay: $2,234
Benefits: $0
Total compensation: $46,869
Hire date: 2013-12-09
Pay basis: Annual
Work city: Manhattan
Middle name: M

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Ceased
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,788.8

June Niles holds the role of Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2013 (about 12 years). In 2025, their total compensation was $46,869.