New York City / Technology & Innovation / Call Center Representative

Job-title file

Call Center Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

361 employees hold this title in Technology & Innovation. Median total compensation for the role is $35,661, below the department median of $98,780.

Employees: 361
Total payroll: $10.3M
Role median: $35,661
Agency median: $98,780
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

-$2,332$55,514+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 361 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare jurisdictions

Call Center Representative beyond New York City

This role is reported in 2 jurisdictions. In New York City, the median of $35,661 ranks #2 of 2. See Call Center Representative across all of New York City →

Highest-paying jurisdictions for this role

City of Greensboro

$45,679 · 17

Median total compensation for comparable Call Center Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Michael Withers

Call Center Representative/Technology & Innovation

2025 total comp

$52,256

Base pay: $45,436
Overtime: $2,215
Other pay: $4,605
Benefits: $0
Total compensation: $52,256
Hire date: 2019-07-08
Pay basis: Annual
Work city: Manhattan
Middle name: K

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 69
Payroll Number: 858
Regular Hours: 1,820

Michael Withers holds the role of Call Center Representative at Technology & Innovation based in Manhattan. Hired in 2019, they have about 6 years of service. In 2025, their total compensation was $52,256.

Jacqueline Rhodes

Call Center Representative/Technology & Innovation

2025 total comp

$52,181

Base pay: $45,436
Overtime: $5,252
Other pay: $1,493
Benefits: $0
Total compensation: $52,181
Hire date: 2018-10-22
Pay basis: Annual
Work city: Manhattan
Middle name: S

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 166.25
Payroll Number: 858
Regular Hours: 1,820

Jacqueline Rhodes is a Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2018, about 7 years. 2025 total compensation came to $52,181.

Ida Khuu

Call Center Representative/Technology & Innovation

2025 total comp

$52,181

Base pay: $45,436
Overtime: $0
Other pay: $6,744
Benefits: $0
Total compensation: $52,181
Hire date: 2012-07-16
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Ida Khuu works as a Call Center Representative for Technology & Innovation based in Manhattan. Their tenure dates to 2012, about 13 years. Ida earned $52,181 in 2025.

Sheneka Parris

Call Center Representative/Technology & Innovation

2025 total comp

$52,150

Base pay: $45,436
Overtime: $3,577
Other pay: $3,137
Benefits: $0
Total compensation: $52,150
Hire date: 2019-02-11
Pay basis: Annual
Work city: Manhattan
Middle name: M

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 111
Payroll Number: 858
Regular Hours: 1,820

Sheneka Parris holds the role of Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2019, about 6 years. In 2025, their total compensation was $52,150.

Iris Canales

Call Center Representative/Technology & Innovation

2025 total comp

$52,119

Base pay: $45,436
Overtime: $26
Other pay: $6,656
Benefits: $0
Total compensation: $52,119
Hire date: 2018-10-22
Pay basis: Annual
Work city: Manhattan
Middle name: N

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 1
Payroll Number: 858
Regular Hours: 1,820

At Technology & Innovation, Iris Canales serves as a Call Center Representative based in Manhattan. They have served since 2018 (about 7 years). Their 2025 pay totaled $52,119.

Virona Campbell

Call Center Representative/Technology & Innovation

2025 total comp

$52,079

Base pay: $46,280
Overtime: $0
Other pay: $5,799
Benefits: $0
Total compensation: $52,079
Hire date: 2003-01-06
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $47,962
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Virona Campbell is a Call Center Representative at Technology & Innovation based in Manhattan. Hired in 2003, they have about 22 years of service. 2025 total compensation came to $52,079.

Maria Shields

Call Center Representative/Technology & Innovation

2025 total comp

$52,032

Base pay: $45,513
Overtime: $35
Other pay: $6,484
Benefits: $0
Total compensation: $52,032
Hire date: 2005-05-23
Pay basis: Annual
Work city: Manhattan
Middle name: C

Source-specific fields

Base Salary: $46,987
Leave Status as of June 30: Active
Overtime Hours: 1.25
Payroll Number: 858
Regular Hours: 1,820

At Technology & Innovation, Maria Shields serves as a Call Center Representative based in Manhattan. Their tenure dates to 2005, about 20 years. Their 2025 pay totaled $52,032.

Shavonta Edwards

Call Center Representative/Technology & Innovation

2025 total comp

$51,805

Base pay: $44,905
Overtime: $4,708
Other pay: $2,192
Benefits: $0
Total compensation: $51,805
Hire date: 2018-12-03
Pay basis: Annual
Work city: Manhattan
Middle name: N

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 151
Payroll Number: 858
Regular Hours: 1,820

Shavonta Edwards holds the role of Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2018, about 7 years. In 2025, their total compensation was $51,805.

Nelson Davila

Call Center Representative/Technology & Innovation

2025 total comp

$51,598

Base pay: $45,726
Overtime: $0
Other pay: $5,872
Benefits: $0
Total compensation: $51,598
Hire date: 2003-01-05
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $47,389
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Nelson Davila holds the role of Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2003 (about 22 years). In 2025, their total compensation was $51,598.

Shaunita Wilson

Call Center Representative/Technology & Innovation

2025 total comp

$51,366

Base pay: $45,513
Overtime: $0
Other pay: $5,853
Benefits: $0
Total compensation: $51,366
Hire date: 2006-02-13
Pay basis: Annual
Work city: Manhattan
Middle name: R

Source-specific fields

Base Salary: $46,987
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Shaunita Wilson is a Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2006, about 19 years. 2025 total compensation came to $51,366.

Marggie Mitchell

Call Center Representative/Technology & Innovation

2025 total comp

$51,244

Base pay: $45,539
Overtime: $0
Other pay: $5,705
Benefits: $0
Total compensation: $51,244
Hire date: 2005-01-03
Pay basis: Annual
Work city: Manhattan
Middle name: A

Source-specific fields

Base Salary: $47,014
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Marggie Mitchell works as a Call Center Representative for Technology & Innovation based in Manhattan. Hired in 2005, they have about 20 years of service. Marggie earned $51,244 in 2025.

Natacha Vilme

Call Center Representative/Technology & Innovation

2025 total comp

$51,178

Base pay: $42,971
Overtime: $4,722
Other pay: $3,484
Benefits: $0
Total compensation: $51,178
Hire date: 2023-07-10
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 147
Payroll Number: 858
Regular Hours: 1,820

Natacha Vilme holds the role of Call Center Representative at Technology & Innovation based in Manhattan. Hired in 2023, they have about 2 years of service. In 2025, their total compensation was $51,178.

Michael Moore

Call Center Representative/Technology & Innovation

2025 total comp

$51,150

Base pay: $45,574
Overtime: $963
Other pay: $4,613
Benefits: $0
Total compensation: $51,150
Hire date: 2015-01-26
Pay basis: Annual
Work city: Manhattan
Middle name: S

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 29
Payroll Number: 858
Regular Hours: 1,820

Michael Moore holds the role of Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2015, about 10 years. In 2025, their total compensation was $51,150.

Jennifer Welsh

Call Center Representative/Technology & Innovation

2025 total comp

$51,016

Base pay: $45,436
Overtime: $994
Other pay: $4,585
Benefits: $0
Total compensation: $51,016
Hire date: 2019-12-02
Pay basis: Annual
Work city: Manhattan
Middle name: R

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 30
Payroll Number: 858
Regular Hours: 1,820

Jennifer Welsh holds the role of Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2019 (about 6 years). In 2025, their total compensation was $51,016.

Trisha Vargas

Call Center Representative/Technology & Innovation

2025 total comp

$50,985

Base pay: $45,436
Overtime: $0
Other pay: $5,548
Benefits: $0
Total compensation: $50,985
Hire date: 2014-09-22
Pay basis: Annual
Work city: Manhattan
Middle name: L

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Trisha Vargas is a Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2014, about 11 years. 2025 total compensation came to $50,985.

Annmarie Thorpe

Call Center Representative/Technology & Innovation

2025 total comp

$50,903

Base pay: $45,436
Overtime: $2,400
Other pay: $3,067
Benefits: $0
Total compensation: $50,903
Hire date: 2019-05-28
Pay basis: Annual
Work city: Manhattan
Middle name: A

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 78
Payroll Number: 858
Regular Hours: 1,820

At Technology & Innovation, Annmarie Thorpe serves as a Call Center Representative based in Manhattan. They have served since 2019 (about 6 years). Their 2025 pay totaled $50,903.

Alejandro Sierra Jr.

Call Center Representative/Technology & Innovation

2025 total comp

$50,551

Base pay: $43,474
Overtime: $4,095
Other pay: $2,982
Benefits: $0
Total compensation: $50,551
Hire date: 2023-07-10
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 149.25
Payroll Number: 858
Regular Hours: 1,820

Alejandro Sierra Jr. holds the role of Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2023, about 2 years. In 2025, their total compensation was $50,551.

Racheal Winstead

Call Center Representative/Technology & Innovation

2025 total comp

$50,543

Base pay: $45,436
Overtime: $0
Other pay: $5,106
Benefits: $0
Total compensation: $50,543
Hire date: 2017-09-18
Pay basis: Annual
Work city: Manhattan
Middle name: R

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Racheal Winstead is a Call Center Representative at Technology & Innovation based in Manhattan. Hired in 2017, they have about 8 years of service. 2025 total compensation came to $50,543.

David Monroe

Call Center Representative/Technology & Innovation

2025 total comp

$50,346

Base pay: $45,436
Overtime: $0
Other pay: $4,910
Benefits: $0
Total compensation: $50,346
Hire date: 2009-08-31
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

David Monroe is a Call Center Representative at Technology & Innovation based in Manhattan. Hired in 2009, they have about 16 years of service. 2025 total compensation came to $50,346.

Milagros Pagan

Call Center Representative/Technology & Innovation

2025 total comp

$50,086

Base pay: $45,436
Overtime: $2,379
Other pay: $2,271
Benefits: $0
Total compensation: $50,086
Hire date: 2019-07-08
Pay basis: Annual
Work city: Manhattan
Middle name: N

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 70.5
Payroll Number: 858
Regular Hours: 1,820

Milagros Pagan works as a Call Center Representative for Technology & Innovation based in Manhattan. They have served since 2019 (about 6 years). Milagros earned $50,086 in 2025.