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City of Philadelphia / Mdo Managing Director Office / 3-1-1 Contact Center Agent

Job-title file

3-1-1 Contact Center Agent

Carry out the duties of this position in support of the agency's public mission.

34 employees hold this title in Mdo Managing Director Office. Median total compensation for the role is $11,856, below the department median of $16,495.

Employees
34
Total payroll
$417K
Role median
$11,856
Agency median
$16,495
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$0$34,265+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 34 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Edison Sisco

3-1-1 Contact Center Agent/Mdo Managing Director Office

2021 total comp
$36,718
Base pay
$17,923
Overtime
$455
Other pay
$18,340
Benefits
$0
Total compensation
$36,718
Employment type
Salaried

Source-specific fields

Base Salary
$44,289
Employee Category
Civil Service
Job Code
6J56
Public Id
9005
Total Pay
$36,718

Edison Sisco works as a 3-1-1 Contact Center Agent for Mdo Managing Director Office. Their status is salaried. Edison earned $36,718 in 2021.

Crystal Chamberlain

3-1-1 Contact Center Agent/Mdo Managing Director Office

2022 total comp
$33,001
Base pay
$32,956
Overtime
$0
Other pay
$45
Benefits
$0
Total compensation
$33,001
Employment type
Salaried

Source-specific fields

Base Salary
$46,871
Employee Category
Civil Service
Job Code
6J56
Public Id
34017
Total Pay
$33,001

Crystal Chamberlain holds the role of 3-1-1 Contact Center Agent at Mdo Managing Director Office. Their status is salaried. In 2022, their total compensation was $33,001.

Alfredo Jefferson

3-1-1 Contact Center Agent/Mdo Managing Director Office

2025 total comp
$28,108
Base pay
$27,700
Overtime
$0
Other pay
$408
Benefits
$0
Total compensation
$28,108
Employment type
Salaried

Source-specific fields

Base Salary
$52,338
Employee Category
Civil Service
Job Code
6J56
Public Id
34311
Total Pay
$28,108

Alfredo Jefferson holds the role of 3-1-1 Contact Center Agent at Mdo Managing Director Office. Their status is salaried. In 2025, their total compensation was $28,108.

Sheena Williams

3-1-1 Contact Center Agent/Mdo Managing Director Office

2020 total comp
$27,671
Base pay
$26,223
Overtime
$323
Other pay
$1,125
Benefits
$0
Total compensation
$27,671
Employment type
Salaried

Source-specific fields

Base Salary
$44,289
Employee Category
Civil Service
Job Code
6J56
Public Id
31802
Total Pay
$27,671

Sheena Williams works as a 3-1-1 Contact Center Agent for Mdo Managing Director Office. Their status is salaried. Sheena earned $27,671 in 2020.

Gwendolyn Rivers

3-1-1 Contact Center Agent/Mdo Managing Director Office

2020 total comp
$17,060
Base pay
$15,522
Overtime
$249
Other pay
$1,290
Benefits
$0
Total compensation
$17,060
Employment type
Salaried

Source-specific fields

Base Salary
$43,421
Employee Category
Civil Service
Job Code
6J56
Public Id
33569
Total Pay
$17,060

At Mdo Managing Director Office, Gwendolyn Rivers serves as a 3-1-1 Contact Center Agent. They work salaried. Their 2020 pay totaled $17,060.

Tanya Lowery

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$13,135
Base pay
$12,038
Overtime
$943
Other pay
$155
Benefits
$0
Total compensation
$13,135
Employment type
Salaried

Source-specific fields

Base Salary
$52,338
Employee Category
Civil Service
Job Code
6J56
Public Id
25884
Total Pay
$13,135

Tanya Lowery is a 3-1-1 Contact Center Agent at Mdo Managing Director Office. They work salaried. 2026 total compensation came to $13,135.

Melissa Rose

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$13,075
Base pay
$12,021
Overtime
$802
Other pay
$251
Benefits
$0
Total compensation
$13,075
Employment type
Salaried

Source-specific fields

Base Salary
$52,338
Employee Category
Civil Service
Job Code
6J56
Public Id
32859
Total Pay
$13,075

Melissa Rose works as a 3-1-1 Contact Center Agent for Mdo Managing Director Office. Their status is salaried. Melissa earned $13,075 in 2026.

Phillip Graham

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$12,697
Base pay
$11,363
Overtime
$1,333
Other pay
$0
Benefits
$0
Total compensation
$12,697
Employment type
Salaried

Source-specific fields

Base Salary
$49,427
Employee Category
Civil Service
Job Code
6J56
Public Id
39130
Total Pay
$12,697

Phillip Graham holds the role of 3-1-1 Contact Center Agent at Mdo Managing Director Office. Their status is salaried. In 2026, their total compensation was $12,697.

Latanya Pratt

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$12,429
Base pay
$12,072
Overtime
$160
Other pay
$196
Benefits
$0
Total compensation
$12,429
Employment type
Salaried

Source-specific fields

Base Salary
$52,338
Employee Category
Civil Service
Job Code
6J56
Public Id
19676
Total Pay
$12,429

Latanya Pratt holds the role of 3-1-1 Contact Center Agent at Mdo Managing Director Office. Their status is salaried. In 2026, their total compensation was $12,429.

Lajaune Tilghman

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$12,379
Base pay
$12,051
Overtime
$0
Other pay
$328
Benefits
$0
Total compensation
$12,379
Employment type
Salaried

Source-specific fields

Base Salary
$52,338
Employee Category
Civil Service
Job Code
6J56
Public Id
5840
Total Pay
$12,379

Lajaune Tilghman holds the role of 3-1-1 Contact Center Agent at Mdo Managing Director Office. Their status is salaried. In 2026, their total compensation was $12,379.

Wanda Wilson

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$12,336
Base pay
$12,030
Overtime
$160
Other pay
$146
Benefits
$0
Total compensation
$12,336
Employment type
Salaried

Source-specific fields

Base Salary
$52,338
Employee Category
Civil Service
Job Code
6J56
Public Id
12322
Total Pay
$12,336

Wanda Wilson is a 3-1-1 Contact Center Agent at Mdo Managing Director Office. They work salaried. 2026 total compensation came to $12,336.

Desire Thomas

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$12,239
Base pay
$11,872
Overtime
$221
Other pay
$147
Benefits
$0
Total compensation
$12,239
Employment type
Salaried

Source-specific fields

Base Salary
$52,338
Employee Category
Civil Service
Job Code
6J56
Public Id
4727
Total Pay
$12,239

Desire Thomas works as a 3-1-1 Contact Center Agent for Mdo Managing Director Office. Their status is salaried. Desire earned $12,239 in 2026.

Joseph Smith

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$12,208
Base pay
$12,064
Overtime
$0
Other pay
$144
Benefits
$0
Total compensation
$12,208
Employment type
Salaried

Source-specific fields

Base Salary
$52,338
Employee Category
Civil Service
Job Code
6J56
Public Id
14290
Total Pay
$12,208

At Mdo Managing Director Office, Joseph Smith serves as a 3-1-1 Contact Center Agent. They work salaried. Their 2026 pay totaled $12,208.

Christine Aboeldahb

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$12,197
Base pay
$11,915
Overtime
$0
Other pay
$282
Benefits
$0
Total compensation
$12,197
Employment type
Salaried

Source-specific fields

Base Salary
$52,338
Employee Category
Civil Service
Job Code
6J56
Public Id
14248
Total Pay
$12,197

Christine Aboeldahb holds the role of 3-1-1 Contact Center Agent at Mdo Managing Director Office. Their status is salaried. In 2026, their total compensation was $12,197.

Kimberly Brittingham

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$12,165
Base pay
$11,842
Overtime
$0
Other pay
$322
Benefits
$0
Total compensation
$12,165
Employment type
Salaried

Source-specific fields

Base Salary
$52,338
Employee Category
Civil Service
Job Code
6J56
Public Id
36341
Total Pay
$12,165

Kimberly Brittingham works as a 3-1-1 Contact Center Agent for Mdo Managing Director Office. Their status is salaried. Kimberly earned $12,165 in 2026.

Joyce Ruff

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$12,128
Base pay
$11,762
Overtime
$221
Other pay
$146
Benefits
$0
Total compensation
$12,128
Employment type
Salaried

Source-specific fields

Base Salary
$52,338
Employee Category
Civil Service
Job Code
6J56
Public Id
16820
Total Pay
$12,128

Joyce Ruff is a 3-1-1 Contact Center Agent at Mdo Managing Director Office. They work salaried. 2026 total compensation came to $12,128.

Salema Law

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$11,968
Base pay
$11,666
Overtime
$160
Other pay
$141
Benefits
$0
Total compensation
$11,968
Employment type
Salaried

Source-specific fields

Base Salary
$52,338
Employee Category
Civil Service
Job Code
6J56
Public Id
16515
Total Pay
$11,968

Salema Law holds the role of 3-1-1 Contact Center Agent at Mdo Managing Director Office. Their status is salaried. In 2026, their total compensation was $11,968.

Dana Carter

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$11,745
Base pay
$11,607
Overtime
$0
Other pay
$139
Benefits
$0
Total compensation
$11,745
Employment type
Salaried

Source-specific fields

Base Salary
$52,338
Employee Category
Civil Service
Job Code
6J56
Public Id
17159
Total Pay
$11,745

At Mdo Managing Director Office, Dana Carter serves as a 3-1-1 Contact Center Agent. They work salaried. Their 2026 pay totaled $11,745.

Karla Jennings-Mickie

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$11,625
Base pay
$11,376
Overtime
$152
Other pay
$98
Benefits
$0
Total compensation
$11,625
Employment type
Salaried

Source-specific fields

Base Salary
$49,427
Employee Category
Civil Service
Job Code
6J56
Public Id
22401
Total Pay
$11,625

Karla Jennings-Mickie is a 3-1-1 Contact Center Agent at Mdo Managing Director Office. They work salaried. 2026 total compensation came to $11,625.

Ernestine Patterson

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$11,565
Base pay
$11,414
Overtime
$152
Other pay
$0
Benefits
$0
Total compensation
$11,565
Employment type
Salaried

Source-specific fields

Base Salary
$49,427
Employee Category
Civil Service
Job Code
6J56
Public Id
37084
Total Pay
$11,565

At Mdo Managing Director Office, Ernestine Patterson serves as a 3-1-1 Contact Center Agent. They work salaried. Their 2026 pay totaled $11,565.

Diane Smith

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$11,538
Base pay
$11,386
Overtime
$152
Other pay
$0
Benefits
$0
Total compensation
$11,538
Employment type
Salaried

Source-specific fields

Base Salary
$49,427
Employee Category
Civil Service
Job Code
6J56
Public Id
37320
Total Pay
$11,538

Diane Smith holds the role of 3-1-1 Contact Center Agent at Mdo Managing Director Office. Their status is salaried. In 2026, their total compensation was $11,538.

Maria Latalladi-Hardy

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$11,415
Base pay
$10,988
Overtime
$284
Other pay
$143
Benefits
$0
Total compensation
$11,415
Employment type
Salaried

Source-specific fields

Base Salary
$49,427
Employee Category
Civil Service
Job Code
6J56
Public Id
2172
Total Pay
$11,415

Maria Latalladi-Hardy works as a 3-1-1 Contact Center Agent for Mdo Managing Director Office. Their status is salaried. Maria earned $11,415 in 2026.

Saida Byrd

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$10,969
Base pay
$10,799
Overtime
$0
Other pay
$170
Benefits
$0
Total compensation
$10,969
Employment type
Salaried

Source-specific fields

Base Salary
$52,338
Employee Category
Civil Service
Job Code
6J56
Public Id
6057
Total Pay
$10,969

Saida Byrd works as a 3-1-1 Contact Center Agent for Mdo Managing Director Office. Their status is salaried. Saida earned $10,969 in 2026.

Taylor Thompson

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$10,834
Base pay
$10,138
Overtime
$696
Other pay
$0
Benefits
$0
Total compensation
$10,834
Employment type
Salaried

Source-specific fields

Base Salary
$47,967
Employee Category
Civil Service
Job Code
6J56
Public Id
51889
Total Pay
$10,834

Taylor Thompson is a 3-1-1 Contact Center Agent at Mdo Managing Director Office. They work salaried. 2026 total compensation came to $10,834.

Londeia Casterlow

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$10,709
Base pay
$10,129
Overtime
$414
Other pay
$166
Benefits
$0
Total compensation
$10,709
Employment type
Salaried

Source-specific fields

Base Salary
$52,338
Employee Category
Civil Service
Job Code
6J56
Public Id
4378
Total Pay
$10,709

Londeia Casterlow holds the role of 3-1-1 Contact Center Agent at Mdo Managing Director Office. Their status is salaried. In 2026, their total compensation was $10,709.

Mynasia Mcneil

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$10,348
Base pay
$10,201
Overtime
$147
Other pay
$0
Benefits
$0
Total compensation
$10,348
Employment type
Salaried

Source-specific fields

Base Salary
$47,967
Employee Category
Civil Service
Job Code
6J56
Public Id
51802
Total Pay
$10,348

Mynasia Mcneil works as a 3-1-1 Contact Center Agent for Mdo Managing Director Office. Their status is salaried. Mynasia earned $10,348 in 2026.

Naeem Wilson

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$9,725
Base pay
$9,574
Overtime
$0
Other pay
$151
Benefits
$0
Total compensation
$9,725
Employment type
Salaried

Source-specific fields

Base Salary
$52,338
Employee Category
Civil Service
Job Code
6J56
Public Id
23746
Total Pay
$9,725

Naeem Wilson is a 3-1-1 Contact Center Agent at Mdo Managing Director Office. They work salaried. 2026 total compensation came to $9,725.

Hailey Farrell

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$8,837
Base pay
$8,588
Overtime
$250
Other pay
$0
Benefits
$0
Total compensation
$8,837
Employment type
Salaried

Source-specific fields

Base Salary
$47,967
Employee Category
Civil Service
Job Code
6J56
Public Id
50558
Total Pay
$8,837

Hailey Farrell holds the role of 3-1-1 Contact Center Agent at Mdo Managing Director Office. Their status is salaried. In 2026, their total compensation was $8,837.

Stacy Phy

3-1-1 Contact Center Agent/Mdo Managing Director Office

2022 total comp
$4,394
Base pay
$3,488
Overtime
$0
Other pay
$906
Benefits
$0
Total compensation
$4,394
Employment type
Salaried

Source-specific fields

Base Salary
$45,396
Employee Category
Civil Service
Job Code
6J56
Public Id
26311
Total Pay
$4,394

Stacy Phy is a 3-1-1 Contact Center Agent at Mdo Managing Director Office. They work salaried. 2022 total compensation came to $4,394.

Kimyatta Mcgrowder

3-1-1 Contact Center Agent/Mdo Managing Director Office

2020 total comp
$1,352
Base pay
$893
Overtime
$0
Other pay
$459
Benefits
$0
Total compensation
$1,352
Employment type
Salaried

Source-specific fields

Base Salary
$39,793
Employee Category
Civil Service
Job Code
6J56
Public Id
32435
Total Pay
$1,352

Kimyatta Mcgrowder holds the role of 3-1-1 Contact Center Agent at Mdo Managing Director Office. Their status is salaried. In 2020, their total compensation was $1,352.

Ronneisha Gilliam

3-1-1 Contact Center Agent/Mdo Managing Director Office

2023 total comp
$188
Base pay
$0
Overtime
$0
Other pay
$188
Benefits
$0
Total compensation
$188
Employment type
Salaried

Source-specific fields

Base Salary
$46,871
Employee Category
Civil Service
Job Code
6J56
Public Id
5169
Total Pay
$188

Ronneisha Gilliam holds the role of 3-1-1 Contact Center Agent at Mdo Managing Director Office. Their status is salaried. In 2023, their total compensation was $188.

Danielle Reynolds

3-1-1 Contact Center Agent/Mdo Managing Director Office

2025 total comp
$185
Base pay
$0
Overtime
$0
Other pay
$185
Benefits
$0
Total compensation
$185
Employment type
Salaried

Source-specific fields

Base Salary
$50,814
Employee Category
Civil Service
Job Code
6J56
Public Id
32080
Total Pay
$185

Danielle Reynolds works as a 3-1-1 Contact Center Agent for Mdo Managing Director Office. Their status is salaried. Danielle earned $185 in 2025.

Antoinette Starling

3-1-1 Contact Center Agent/Mdo Managing Director Office

2025 total comp
$85
Base pay
$0
Overtime
$0
Other pay
$85
Benefits
$0
Total compensation
$85
Employment type
Salaried

Source-specific fields

Base Salary
$46,570
Employee Category
Civil Service
Job Code
6J56
Public Id
38133
Total Pay
$85

Antoinette Starling holds the role of 3-1-1 Contact Center Agent at Mdo Managing Director Office. Their status is salaried. In 2025, their total compensation was $85.

Siani Lucas

3-1-1 Contact Center Agent/Mdo Managing Director Office

2026 total comp
$0
Base pay
$0
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$0
Employment type
Salaried

Source-specific fields

Base Salary
$49,427
Employee Category
Civil Service
Job Code
6J56
Public Id
21510

Siani Lucas holds the role of 3-1-1 Contact Center Agent at Mdo Managing Director Office. Their status is salaried. In 2026, their total compensation was $0.