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City of Philadelphia / Mdo Managing Director Office / 3-1-1 Contact Center Trainee

Job-title file

3-1-1 Contact Center Trainee

Carry out the duties of this position in support of the agency's public mission.

27 employees hold this title in Mdo Managing Director Office. Median total compensation for the role is $8,595, below the department median of $16,495.

Employees
27
Total payroll
$207.9K
Role median
$8,595
Agency median
$16,495
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$0$19,640+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 27 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Jahira Jones

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2025 total comp
$19,869
Base pay
$18,957
Overtime
$911
Other pay
$0
Benefits
$0
Total compensation
$19,869
Employment type
Salaried

Source-specific fields

Base Salary
$41,010
Employee Category
Civil Service
Job Code
6J55
Public Id
50882
Total Pay
$19,869

Jahira Jones works as a 3-1-1 Contact Center Trainee for Mdo Managing Director Office. Their status is salaried. Jahira earned $19,869 in 2025.

Brianna Tull

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2020 total comp
$19,429
Base pay
$18,710
Overtime
$181
Other pay
$539
Benefits
$0
Total compensation
$19,429
Employment type
Non-Salaried

Source-specific fields

Employee Category
Civil Service
Job Code
6J55
Public Id
6012
Total Pay
$19,429

Brianna Tull is a 3-1-1 Contact Center Trainee at Mdo Managing Director Office. They work non-salaried. 2020 total compensation came to $19,429.

Takia Anderson

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2020 total comp
$19,160
Base pay
$18,158
Overtime
$463
Other pay
$539
Benefits
$0
Total compensation
$19,160
Employment type
Non-Salaried

Source-specific fields

Employee Category
Civil Service
Job Code
6J55
Public Id
10208
Total Pay
$19,160

Takia Anderson is a 3-1-1 Contact Center Trainee at Mdo Managing Director Office. They work non-salaried. 2020 total compensation came to $19,160.

Colleen Lyttleton

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2020 total comp
$11,986
Base pay
$11,056
Overtime
$391
Other pay
$539
Benefits
$0
Total compensation
$11,986
Employment type
Non-Salaried

Source-specific fields

Employee Category
Civil Service
Job Code
6J55
Public Id
18117
Total Pay
$11,986

At Mdo Managing Director Office, Colleen Lyttleton serves as a 3-1-1 Contact Center Trainee. They work non-salaried. Their 2020 pay totaled $11,986.

Janell Harvey

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2020 total comp
$10,457
Base pay
$9,855
Overtime
$127
Other pay
$474
Benefits
$0
Total compensation
$10,457
Employment type
Non-Salaried

Source-specific fields

Employee Category
Civil Service
Job Code
6J55
Public Id
18137
Total Pay
$10,457

Janell Harvey works as a 3-1-1 Contact Center Trainee for Mdo Managing Director Office. Their status is non-salaried. Janell earned $10,457 in 2020.

Tara Seedes

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2026 total comp
$10,408
Base pay
$9,717
Overtime
$691
Other pay
$0
Benefits
$0
Total compensation
$10,408
Employment type
Salaried

Source-specific fields

Base Salary
$42,240
Employee Category
Civil Service
Job Code
6J55
Public Id
53605
Total Pay
$10,408

Tara Seedes is a 3-1-1 Contact Center Trainee at Mdo Managing Director Office. They work salaried. 2026 total compensation came to $10,408.

Destaney Mccoy

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2026 total comp
$10,363
Base pay
$10,223
Overtime
$0
Other pay
$139
Benefits
$0
Total compensation
$10,363
Employment type
Salaried

Source-specific fields

Base Salary
$45,833
Employee Category
Civil Service
Job Code
6J55
Public Id
2277
Total Pay
$10,363

Destaney Mccoy holds the role of 3-1-1 Contact Center Trainee at Mdo Managing Director Office. Their status is salaried. In 2026, their total compensation was $10,363.

Felicia Adams

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2026 total comp
$10,175
Base pay
$9,713
Overtime
$129
Other pay
$332
Benefits
$0
Total compensation
$10,175
Employment type
Salaried

Source-specific fields

Base Salary
$42,240
Employee Category
Civil Service
Job Code
6J55
Public Id
11285
Total Pay
$10,175

Felicia Adams holds the role of 3-1-1 Contact Center Trainee at Mdo Managing Director Office. Their status is salaried. In 2026, their total compensation was $10,175.

Christie Dor

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2026 total comp
$9,620
Base pay
$9,620
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$9,620
Employment type
Salaried

Source-specific fields

Base Salary
$42,240
Employee Category
Civil Service
Job Code
6J55
Public Id
53720
Total Pay
$9,620

Christie Dor works as a 3-1-1 Contact Center Trainee for Mdo Managing Director Office. Their status is salaried. Christie earned $9,620 in 2026.

Jordhan Sizer

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2026 total comp
$9,609
Base pay
$9,609
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$9,609
Employment type
Salaried

Source-specific fields

Base Salary
$42,240
Employee Category
Civil Service
Job Code
6J55
Public Id
52620
Total Pay
$9,609

Jordhan Sizer is a 3-1-1 Contact Center Trainee at Mdo Managing Director Office. They work salaried. 2026 total compensation came to $9,609.

Jeannie Rios

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2026 total comp
$9,525
Base pay
$9,525
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$9,525
Employment type
Salaried

Source-specific fields

Base Salary
$42,240
Employee Category
Civil Service
Job Code
6J55
Public Id
52893
Total Pay
$9,525

Jeannie Rios is a 3-1-1 Contact Center Trainee at Mdo Managing Director Office. They work salaried. 2026 total compensation came to $9,525.

Sian French

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2026 total comp
$9,410
Base pay
$9,167
Overtime
$243
Other pay
$0
Benefits
$0
Total compensation
$9,410
Employment type
Salaried

Source-specific fields

Base Salary
$42,240
Employee Category
Civil Service
Job Code
6J55
Public Id
41811
Total Pay
$9,410

Sian French is a 3-1-1 Contact Center Trainee at Mdo Managing Director Office. They work salaried. 2026 total compensation came to $9,410.

Vilina Clea

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2026 total comp
$9,407
Base pay
$9,407
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$9,407
Employment type
Salaried

Source-specific fields

Base Salary
$42,240
Employee Category
Civil Service
Job Code
6J55
Public Id
52628
Total Pay
$9,407

At Mdo Managing Director Office, Vilina Clea serves as a 3-1-1 Contact Center Trainee. They work salaried. Their 2026 pay totaled $9,407.

Natalie Campbell

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2026 total comp
$8,595
Base pay
$8,595
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$8,595
Employment type
Salaried

Source-specific fields

Base Salary
$42,240
Employee Category
Civil Service
Job Code
6J55
Public Id
48041
Total Pay
$8,595

Natalie Campbell holds the role of 3-1-1 Contact Center Trainee at Mdo Managing Director Office. Their status is salaried. In 2026, their total compensation was $8,595.

Richard Brown

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2025 total comp
$5,642
Base pay
$5,642
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$5,642
Employment type
Salaried

Source-specific fields

Base Salary
$41,010
Employee Category
Civil Service
Job Code
6J55
Public Id
51570
Total Pay
$5,642

Richard Brown is a 3-1-1 Contact Center Trainee at Mdo Managing Director Office. They work salaried. 2025 total compensation came to $5,642.

Khelee Rose

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2020 total comp
$5,415
Base pay
$5,010
Overtime
$0
Other pay
$404
Benefits
$0
Total compensation
$5,415
Employment type
Non-Salaried

Source-specific fields

Employee Category
Civil Service
Job Code
6J55
Public Id
21755
Total Pay
$5,415

Khelee Rose holds the role of 3-1-1 Contact Center Trainee at Mdo Managing Director Office. Their status is non-salaried. In 2020, their total compensation was $5,415.

Jeffrey Kennedy

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2025 total comp
$5,225
Base pay
$4,963
Overtime
$0
Other pay
$262
Benefits
$0
Total compensation
$5,225
Employment type
Salaried

Source-specific fields

Base Salary
$41,010
Employee Category
Civil Service
Job Code
6J55
Public Id
51475
Total Pay
$5,225

Jeffrey Kennedy holds the role of 3-1-1 Contact Center Trainee at Mdo Managing Director Office. Their status is salaried. In 2025, their total compensation was $5,225.

Seleena Phillips Bond

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2025 total comp
$4,653
Base pay
$4,653
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$4,653
Employment type
Salaried

Source-specific fields

Base Salary
$41,010
Employee Category
Civil Service
Job Code
6J55
Public Id
52068
Total Pay
$4,653

Seleena Phillips Bond holds the role of 3-1-1 Contact Center Trainee at Mdo Managing Director Office. Their status is salaried. In 2025, their total compensation was $4,653.

Isa Green

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2025 total comp
$4,538
Base pay
$4,538
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$4,538
Employment type
Salaried

Source-specific fields

Base Salary
$41,010
Employee Category
Civil Service
Job Code
6J55
Public Id
52269
Total Pay
$4,538

Isa Green holds the role of 3-1-1 Contact Center Trainee at Mdo Managing Director Office. Their status is salaried. In 2025, their total compensation was $4,538.

Mary Biviens

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2021 total comp
$4,099
Base pay
$4,055
Overtime
$44
Other pay
$0
Benefits
$0
Total compensation
$4,099
Employment type
Non-Salaried

Source-specific fields

Employee Category
Civil Service
Job Code
6J55
Public Id
25508
Total Pay
$4,099

Mary Biviens holds the role of 3-1-1 Contact Center Trainee at Mdo Managing Director Office. Their status is non-salaried. In 2021, their total compensation was $4,099.

Destinye Andrews

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2025 total comp
$2,828
Base pay
$2,828
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$2,828
Employment type
Salaried

Source-specific fields

Base Salary
$41,010
Employee Category
Civil Service
Job Code
6J55
Public Id
38630
Total Pay
$2,828

Destinye Andrews holds the role of 3-1-1 Contact Center Trainee at Mdo Managing Director Office. Their status is salaried. In 2025, their total compensation was $2,828.

Jenny Lyn Catanzaro

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2021 total comp
$2,809
Base pay
$2,809
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$2,809
Employment type
Non-Salaried

Source-specific fields

Employee Category
Civil Service
Job Code
6J55
Public Id
14156
Total Pay
$2,809

At Mdo Managing Director Office, Jenny Lyn Catanzaro serves as a 3-1-1 Contact Center Trainee. They work non-salaried. Their 2021 pay totaled $2,809.

Lillian Davis

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2025 total comp
$1,886
Base pay
$1,886
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,886
Employment type
Salaried

Source-specific fields

Base Salary
$41,010
Employee Category
Civil Service
Job Code
6J55
Public Id
53368
Total Pay
$1,886

Lillian Davis is a 3-1-1 Contact Center Trainee at Mdo Managing Director Office. They work salaried. 2025 total compensation came to $1,886.

Brianna Presume

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2026 total comp
$1,372
Base pay
$1,372
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,372
Employment type
Salaried

Source-specific fields

Base Salary
$42,240
Employee Category
Civil Service
Job Code
6J55
Public Id
53743
Total Pay
$1,372

At Mdo Managing Director Office, Brianna Presume serves as a 3-1-1 Contact Center Trainee. They work salaried. Their 2026 pay totaled $1,372.

Leslie Huarcaya

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2026 total comp
$1,293
Base pay
$1,293
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,293
Employment type
Salaried

Source-specific fields

Base Salary
$42,240
Employee Category
Civil Service
Job Code
6J55
Public Id
53834
Total Pay
$1,293

Leslie Huarcaya works as a 3-1-1 Contact Center Trainee for Mdo Managing Director Office. Their status is salaried. Leslie earned $1,293 in 2026.

Sajo Joy

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2025 total comp
$106
Base pay
$106
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$106
Employment type
Non-Salaried

Source-specific fields

Employee Category
Civil Service
Job Code
6J55
Public Id
51213
Total Pay
$106

At Mdo Managing Director Office, Sajo Joy serves as a 3-1-1 Contact Center Trainee. They work non-salaried. Their 2025 pay totaled $106.

Niyel Harrell-Burke

3-1-1 Contact Center Trainee/Mdo Managing Director Office

2026 total comp
$0
Base pay
$0
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$0
Employment type
Salaried

Source-specific fields

Base Salary
$43,442
Employee Category
Civil Service
Job Code
6J55
Public Id
51610

At Mdo Managing Director Office, Niyel Harrell-Burke serves as a 3-1-1 Contact Center Trainee. They work salaried. Their 2026 pay totaled $0.