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City of Philadelphia / Public Works Department Water / Water Customer Care Representative

Job-title file

Water Customer Care Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

41 employees hold this title in Public Works Department Water. Median total compensation for the role is $16,740, below the department median of $20,746.

Employees
41
Total payroll
$653K
Role median
$16,740
Agency median
$20,746
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$0$31,285+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 41 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Same department

Other job titles in Public Works Department Water

Record list

Employees with this title

Page 1

Evette Johnson

Water Customer Care Representative/Public Works Department Water

2025 total comp
$32,872
Base pay
$32,240
Overtime
$8
Other pay
$624
Benefits
$0
Total compensation
$32,872
Employment type
Salaried

Source-specific fields

Base Salary
$53,688
Employee Category
Civil Service
Job Code
6J17
Public Id
22463
Total Pay
$32,872

At Public Works Department Water, Evette Johnson serves as a Water Customer Care Representative. They work salaried. Their 2025 pay totaled $32,872.

Sheryl Welton

Water Customer Care Representative/Public Works Department Water

2025 total comp
$30,888
Base pay
$30,294
Overtime
$38
Other pay
$556
Benefits
$0
Total compensation
$30,888
Employment type
Salaried

Source-specific fields

Base Salary
$55,290
Employee Category
Civil Service
Job Code
6J17
Public Id
11028
Total Pay
$30,888

Sheryl Welton holds the role of Water Customer Care Representative at Public Works Department Water. Their status is salaried. In 2025, their total compensation was $30,888.

David Jones

Water Customer Care Representative/Public Works Department Water

2025 total comp
$28,040
Base pay
$27,170
Overtime
$16
Other pay
$853
Benefits
$0
Total compensation
$28,040
Employment type
Salaried

Source-specific fields

Base Salary
$53,680
Employee Category
Civil Service
Job Code
6J17
Public Id
14467
Total Pay
$28,040

David Jones holds the role of Water Customer Care Representative at Public Works Department Water. Their status is salaried. In 2025, their total compensation was $28,040.

Jocelyn Thompson

Water Customer Care Representative/Public Works Department Water

2026 total comp
$23,580
Base pay
$14,989
Overtime
$8,295
Other pay
$295
Benefits
$0
Total compensation
$23,580
Employment type
Salaried

Source-specific fields

Base Salary
$53,688
Employee Category
Civil Service
Job Code
6J17
Public Id
40974
Total Pay
$23,580

Jocelyn Thompson is a Water Customer Care Representative at Public Works Department Water. They work salaried. 2026 total compensation came to $23,580.

Gay Paris

Water Customer Care Representative/Public Works Department Water

2021 total comp
$23,535
Base pay
$19,334
Overtime
$2,837
Other pay
$1,364
Benefits
$0
Total compensation
$23,535
Employment type
Salaried

Source-specific fields

Base Salary
$46,786
Employee Category
Civil Service
Job Code
6J17
Public Id
22257
Total Pay
$23,535

At Public Works Department Water, Gay Paris serves as a Water Customer Care Representative. They work salaried. Their 2021 pay totaled $23,535.

Alexander Garrison

Water Customer Care Representative/Public Works Department Water

2026 total comp
$23,043
Base pay
$14,523
Overtime
$8,334
Other pay
$186
Benefits
$0
Total compensation
$23,043
Employment type
Salaried

Source-specific fields

Base Salary
$53,688
Employee Category
Civil Service
Job Code
6J17
Public Id
13514
Total Pay
$23,043

At Public Works Department Water, Alexander Garrison serves as a Water Customer Care Representative. They work salaried. Their 2026 pay totaled $23,043.

Lilia Herrera

Water Customer Care Representative/Public Works Department Water

2026 total comp
$21,484
Base pay
$15,507
Overtime
$5,586
Other pay
$391
Benefits
$0
Total compensation
$21,484
Employment type
Salaried

Source-specific fields

Base Salary
$55,290
Employee Category
Civil Service
Job Code
6J17
Public Id
6091
Total Pay
$21,484

Lilia Herrera works as a Water Customer Care Representative for Public Works Department Water. Their status is salaried. Lilia earned $21,484 in 2026.

Felicia Jackson

Water Customer Care Representative/Public Works Department Water

2026 total comp
$21,375
Base pay
$14,392
Overtime
$6,794
Other pay
$188
Benefits
$0
Total compensation
$21,375
Employment type
Salaried

Source-specific fields

Base Salary
$52,112
Employee Category
Civil Service
Job Code
6J17
Public Id
45308
Total Pay
$21,375

Felicia Jackson is a Water Customer Care Representative at Public Works Department Water. They work salaried. 2026 total compensation came to $21,375.

Marcia Creer

Water Customer Care Representative/Public Works Department Water

2026 total comp
$20,694
Base pay
$15,372
Overtime
$4,853
Other pay
$469
Benefits
$0
Total compensation
$20,694
Employment type
Salaried

Source-specific fields

Base Salary
$55,290
Employee Category
Civil Service
Job Code
6J17
Public Id
252
Total Pay
$20,694

Marcia Creer holds the role of Water Customer Care Representative at Public Works Department Water. Their status is salaried. In 2026, their total compensation was $20,694.

Angela Kirby

Water Customer Care Representative/Public Works Department Water

2026 total comp
$20,597
Base pay
$15,228
Overtime
$5,086
Other pay
$283
Benefits
$0
Total compensation
$20,597
Employment type
Salaried

Source-specific fields

Base Salary
$55,290
Employee Category
Civil Service
Job Code
6J17
Public Id
31754
Total Pay
$20,597

Angela Kirby is a Water Customer Care Representative at Public Works Department Water. They work salaried. 2026 total compensation came to $20,597.

Joyce Ragin

Water Customer Care Representative/Public Works Department Water

2026 total comp
$19,763
Base pay
$15,126
Overtime
$4,125
Other pay
$512
Benefits
$0
Total compensation
$19,763
Employment type
Salaried

Source-specific fields

Base Salary
$55,290
Employee Category
Civil Service
Job Code
6J17
Public Id
9717
Total Pay
$19,763

Joyce Ragin works as a Water Customer Care Representative for Public Works Department Water. Their status is salaried. Joyce earned $19,763 in 2026.

Michelle Holmes

Water Customer Care Representative/Public Works Department Water

2026 total comp
$19,068
Base pay
$15,287
Overtime
$3,522
Other pay
$259
Benefits
$0
Total compensation
$19,068
Employment type
Salaried

Source-specific fields

Base Salary
$55,290
Employee Category
Civil Service
Job Code
6J17
Public Id
25070
Total Pay
$19,068

Michelle Holmes holds the role of Water Customer Care Representative at Public Works Department Water. Their status is salaried. In 2026, their total compensation was $19,068.

Sherrell Watkins-Parker

Water Customer Care Representative/Public Works Department Water

2026 total comp
$17,565
Base pay
$15,321
Overtime
$1,921
Other pay
$323
Benefits
$0
Total compensation
$17,565
Employment type
Salaried

Source-specific fields

Base Salary
$55,290
Employee Category
Civil Service
Job Code
6J17
Public Id
10624
Total Pay
$17,565

Sherrell Watkins-Parker holds the role of Water Customer Care Representative at Public Works Department Water. Their status is salaried. In 2026, their total compensation was $17,565.

Edward Major

Water Customer Care Representative/Public Works Department Water

2026 total comp
$17,262
Base pay
$15,038
Overtime
$2,027
Other pay
$197
Benefits
$0
Total compensation
$17,262
Employment type
Salaried

Source-specific fields

Base Salary
$55,290
Employee Category
Civil Service
Job Code
6J17
Public Id
5210
Total Pay
$17,262

At Public Works Department Water, Edward Major serves as a Water Customer Care Representative. They work salaried. Their 2026 pay totaled $17,262.

Sherry Purnell

Water Customer Care Representative/Public Works Department Water

2026 total comp
$17,015
Base pay
$15,372
Overtime
$1,453
Other pay
$190
Benefits
$0
Total compensation
$17,015
Employment type
Salaried

Source-specific fields

Base Salary
$55,290
Employee Category
Civil Service
Job Code
6J17
Public Id
25973
Total Pay
$17,015

At Public Works Department Water, Sherry Purnell serves as a Water Customer Care Representative. They work salaried. Their 2026 pay totaled $17,015.

Amani Brown

Water Customer Care Representative/Public Works Department Water

2026 total comp
$17,001
Base pay
$14,144
Overtime
$2,673
Other pay
$184
Benefits
$0
Total compensation
$17,001
Employment type
Salaried

Source-specific fields

Base Salary
$52,112
Employee Category
Civil Service
Job Code
6J17
Public Id
47483
Total Pay
$17,001

Amani Brown is a Water Customer Care Representative at Public Works Department Water. They work salaried. 2026 total compensation came to $17,001.

Dontae Quann

Water Customer Care Representative/Public Works Department Water

2026 total comp
$16,984
Base pay
$13,947
Overtime
$2,859
Other pay
$177
Benefits
$0
Total compensation
$16,984
Employment type
Salaried

Source-specific fields

Base Salary
$52,112
Employee Category
Civil Service
Job Code
6J17
Public Id
47383
Total Pay
$16,984

Dontae Quann holds the role of Water Customer Care Representative at Public Works Department Water. Their status is salaried. In 2026, their total compensation was $16,984.

Tonya Banks

Water Customer Care Representative/Public Works Department Water

2026 total comp
$16,966
Base pay
$14,953
Overtime
$1,645
Other pay
$368
Benefits
$0
Total compensation
$16,966
Employment type
Salaried

Source-specific fields

Base Salary
$55,290
Employee Category
Civil Service
Job Code
6J17
Public Id
32801
Total Pay
$16,966

At Public Works Department Water, Tonya Banks serves as a Water Customer Care Representative. They work salaried. Their 2026 pay totaled $16,966.

Noemi Vazquez

Water Customer Care Representative/Public Works Department Water

2026 total comp
$16,931
Base pay
$16,923
Overtime
$8
Other pay
$0
Benefits
$0
Total compensation
$16,931
Employment type
Salaried

Source-specific fields

Base Salary
$53,688
Employee Category
Civil Service
Job Code
6J17
Public Id
38988
Total Pay
$16,931

Noemi Vazquez is a Water Customer Care Representative at Public Works Department Water. They work salaried. 2026 total compensation came to $16,931.

Nyoshaa Brown

Water Customer Care Representative/Public Works Department Water

2026 total comp
$16,884
Base pay
$14,219
Overtime
$2,445
Other pay
$220
Benefits
$0
Total compensation
$16,884
Employment type
Salaried

Source-specific fields

Base Salary
$52,112
Employee Category
Civil Service
Job Code
6J17
Public Id
47488
Total Pay
$16,884

Nyoshaa Brown is a Water Customer Care Representative at Public Works Department Water. They work salaried. 2026 total compensation came to $16,884.

Okeema Bogle

Water Customer Care Representative/Public Works Department Water

2026 total comp
$16,740
Base pay
$15,126
Overtime
$1,385
Other pay
$229
Benefits
$0
Total compensation
$16,740
Employment type
Salaried

Source-specific fields

Base Salary
$55,290
Employee Category
Civil Service
Job Code
6J17
Public Id
13207
Total Pay
$16,740

At Public Works Department Water, Okeema Bogle serves as a Water Customer Care Representative. They work salaried. Their 2026 pay totaled $16,740.

Yvonne Miller-Graham

Water Customer Care Representative/Public Works Department Water

2026 total comp
$16,110
Base pay
$15,374
Overtime
$555
Other pay
$180
Benefits
$0
Total compensation
$16,110
Employment type
Salaried

Source-specific fields

Base Salary
$55,290
Employee Category
Civil Service
Job Code
6J17
Public Id
3538
Total Pay
$16,110

Yvonne Miller-Graham is a Water Customer Care Representative at Public Works Department Water. They work salaried. 2026 total compensation came to $16,110.

David Harris

Water Customer Care Representative/Public Works Department Water

2026 total comp
$15,711
Base pay
$15,061
Overtime
$339
Other pay
$311
Benefits
$0
Total compensation
$15,711
Employment type
Salaried

Source-specific fields

Base Salary
$55,290
Employee Category
Civil Service
Job Code
6J17
Public Id
13513
Total Pay
$15,711

At Public Works Department Water, David Harris serves as a Water Customer Care Representative. They work salaried. Their 2026 pay totaled $15,711.

My Lam

Water Customer Care Representative/Public Works Department Water

2026 total comp
$15,586
Base pay
$15,242
Overtime
$169
Other pay
$174
Benefits
$0
Total compensation
$15,586
Employment type
Salaried

Source-specific fields

Base Salary
$55,290
Employee Category
Civil Service
Job Code
6J17
Public Id
16738
Total Pay
$15,586

My Lam is a Water Customer Care Representative at Public Works Department Water. They work salaried. 2026 total compensation came to $15,586.

Vanessa Abram

Water Customer Care Representative/Public Works Department Water

2026 total comp
$15,383
Base pay
$15,211
Overtime
$0
Other pay
$172
Benefits
$0
Total compensation
$15,383
Employment type
Salaried

Source-specific fields

Base Salary
$55,290
Employee Category
Civil Service
Job Code
6J17
Public Id
31040
Total Pay
$15,383

At Public Works Department Water, Vanessa Abram serves as a Water Customer Care Representative. They work salaried. Their 2026 pay totaled $15,383.

Marius Rafaeli

Water Customer Care Representative/Public Works Department Water

2026 total comp
$15,080
Base pay
$14,911
Overtime
$0
Other pay
$169
Benefits
$0
Total compensation
$15,080
Employment type
Salaried

Source-specific fields

Base Salary
$55,290
Employee Category
Civil Service
Job Code
6J17
Public Id
56
Total Pay
$15,080

Marius Rafaeli is a Water Customer Care Representative at Public Works Department Water. They work salaried. 2026 total compensation came to $15,080.

Rikki Graham

Water Customer Care Representative/Public Works Department Water

2026 total comp
$15,046
Base pay
$14,707
Overtime
$169
Other pay
$170
Benefits
$0
Total compensation
$15,046
Employment type
Salaried

Source-specific fields

Base Salary
$55,290
Employee Category
Civil Service
Job Code
6J17
Public Id
36114
Total Pay
$15,046

Rikki Graham is a Water Customer Care Representative at Public Works Department Water. They work salaried. 2026 total compensation came to $15,046.

Sheryl Coates

Water Customer Care Representative/Public Works Department Water

2026 total comp
$15,003
Base pay
$14,829
Overtime
$0
Other pay
$173
Benefits
$0
Total compensation
$15,003
Employment type
Salaried

Source-specific fields

Base Salary
$55,290
Employee Category
Civil Service
Job Code
6J17
Public Id
20481
Total Pay
$15,003

Sheryl Coates holds the role of Water Customer Care Representative at Public Works Department Water. Their status is salaried. In 2026, their total compensation was $15,003.

Maria Burgos-Quiles

Water Customer Care Representative/Public Works Department Water

2026 total comp
$14,813
Base pay
$14,500
Overtime
$62
Other pay
$251
Benefits
$0
Total compensation
$14,813
Employment type
Salaried

Source-specific fields

Base Salary
$53,688
Employee Category
Civil Service
Job Code
6J17
Public Id
41674
Total Pay
$14,813

At Public Works Department Water, Maria Burgos-Quiles serves as a Water Customer Care Representative. They work salaried. Their 2026 pay totaled $14,813.

Stephanie Bush

Water Customer Care Representative/Public Works Department Water

2026 total comp
$14,510
Base pay
$13,753
Overtime
$550
Other pay
$208
Benefits
$0
Total compensation
$14,510
Employment type
Salaried

Source-specific fields

Base Salary
$50,543
Employee Category
Civil Service
Job Code
6J17
Public Id
50314
Total Pay
$14,510

Stephanie Bush works as a Water Customer Care Representative for Public Works Department Water. Their status is salaried. Stephanie earned $14,510 in 2026.

Asmahan Luke

Water Customer Care Representative/Public Works Department Water

2026 total comp
$14,450
Base pay
$14,139
Overtime
$32
Other pay
$279
Benefits
$0
Total compensation
$14,450
Employment type
Salaried

Source-specific fields

Base Salary
$52,112
Employee Category
Civil Service
Job Code
6J17
Public Id
16862
Total Pay
$14,450

Asmahan Luke is a Water Customer Care Representative at Public Works Department Water. They work salaried. 2026 total compensation came to $14,450.

Rosezeta Thurman

Water Customer Care Representative/Public Works Department Water

2026 total comp
$14,283
Base pay
$13,920
Overtime
$0
Other pay
$363
Benefits
$0
Total compensation
$14,283
Employment type
Salaried

Source-specific fields

Base Salary
$55,290
Employee Category
Civil Service
Job Code
6J17
Public Id
30224
Total Pay
$14,283

Rosezeta Thurman is a Water Customer Care Representative at Public Works Department Water. They work salaried. 2026 total compensation came to $14,283.

Saundra Scott

Water Customer Care Representative/Public Works Department Water

2026 total comp
$14,221
Base pay
$12,668
Overtime
$1,287
Other pay
$267
Benefits
$0
Total compensation
$14,221
Employment type
Salaried

Source-specific fields

Base Salary
$55,290
Employee Category
Civil Service
Job Code
6J17
Public Id
6110
Total Pay
$14,221

Saundra Scott works as a Water Customer Care Representative for Public Works Department Water. Their status is salaried. Saundra earned $14,221 in 2026.

Khadijah Phillips

Water Customer Care Representative/Public Works Department Water

2021 total comp
$13,837
Base pay
$13,612
Overtime
$225
Other pay
$0
Benefits
$0
Total compensation
$13,837
Employment type
Salaried

Source-specific fields

Base Salary
$42,769
Employee Category
Civil Service
Job Code
6J17
Public Id
1830
Total Pay
$13,837

At Public Works Department Water, Khadijah Phillips serves as a Water Customer Care Representative. They work salaried. Their 2021 pay totaled $13,837.

Treina Cromarty

Water Customer Care Representative/Public Works Department Water

2022 total comp
$10,441
Base pay
$9,883
Overtime
$62
Other pay
$496
Benefits
$0
Total compensation
$10,441
Employment type
Salaried

Source-specific fields

Base Salary
$47,956
Employee Category
Civil Service
Job Code
6J17
Public Id
29766
Total Pay
$10,441

Treina Cromarty is a Water Customer Care Representative at Public Works Department Water. They work salaried. 2022 total compensation came to $10,441.

Janet Mcquilkin

Water Customer Care Representative/Public Works Department Water

2022 total comp
$6,813
Base pay
$5,336
Overtime
$0
Other pay
$1,477
Benefits
$0
Total compensation
$6,813
Employment type
Salaried

Source-specific fields

Base Salary
$47,956
Employee Category
Civil Service
Job Code
6J17
Public Id
16780
Total Pay
$6,813

At Public Works Department Water, Janet Mcquilkin serves as a Water Customer Care Representative. They work salaried. Their 2022 pay totaled $6,813.

Helen Burman

Water Customer Care Representative/Public Works Department Water

2026 total comp
$2,697
Base pay
$0
Overtime
$0
Other pay
$2,697
Benefits
$0
Total compensation
$2,697
Employment type
Salaried

Source-specific fields

Base Salary
$53,680
Employee Category
Civil Service
Job Code
6J17
Public Id
34849
Total Pay
$2,697

Helen Burman works as a Water Customer Care Representative for Public Works Department Water. Their status is salaried. Helen earned $2,697 in 2026.

Tiffany Teel-Watson

Water Customer Care Representative/Public Works Department Water

2025 total comp
$299
Base pay
$0
Overtime
$0
Other pay
$299
Benefits
$0
Total compensation
$299
Employment type
Salaried

Source-specific fields

Base Salary
$52,124
Employee Category
Civil Service
Job Code
6J17
Public Id
20286
Total Pay
$299

Tiffany Teel-Watson is a Water Customer Care Representative at Public Works Department Water. They work salaried. 2025 total compensation came to $299.

Yvonne Thomas

Water Customer Care Representative/Public Works Department Water

2025 total comp
$287
Base pay
$0
Overtime
$0
Other pay
$287
Benefits
$0
Total compensation
$287
Employment type
Salaried

Source-specific fields

Base Salary
$53,680
Employee Category
Civil Service
Job Code
6J17
Public Id
36603
Total Pay
$287

At Public Works Department Water, Yvonne Thomas serves as a Water Customer Care Representative. They work salaried. Their 2025 pay totaled $287.

Janel Smith-Jackson

Water Customer Care Representative/Public Works Department Water

2025 total comp
$184
Base pay
$0
Overtime
$0
Other pay
$184
Benefits
$0
Total compensation
$184
Employment type
Salaried

Source-specific fields

Base Salary
$52,124
Employee Category
Civil Service
Job Code
6J17
Public Id
34895
Total Pay
$184

At Public Works Department Water, Janel Smith-Jackson serves as a Water Customer Care Representative. They work salaried. Their 2025 pay totaled $184.