City of Springfield, MA / C132 / 311 Call Center Service Representative

Job-title file

311 Call Center Service Representative

Carry out the duties of this position in support of the agency's public mission.

11 employees hold this title in C132. Median total compensation for the role is $45,716, below the department median of $46,321.

Employees: 11
Role median: $45,716
Agency median: $46,321
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$5,360$50,910+

How total compensation varies among the 11 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Highest-paid first / page 1

Sheila Flanagan

311 Call Center Service Representative/C132

2025 total comp

$51,042

Base pay: $51,042
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,042
Middle name: M

Source-specific fields

Annual Salary: $49,037
Prior Yr Pay: $46,457

Sheila Flanagan is a 311 Call Center Service Representative at C132. 2025 total compensation came to $51,042.

Daviana Ramirez

311 Call Center Service Representative/C132

2025 total comp

$50,384

Base pay: $50,384
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,384

Source-specific fields

Annual Salary: $48,115
Prior Yr Pay: $45,577

Daviana Ramirez is a 311 Call Center Service Representative at C132. 2025 total compensation came to $50,384.

Steven Magni

311 Call Center Service Representative/C132

2025 total comp

$49,988

Base pay: $49,988
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $49,988

Source-specific fields

Annual Salary: $48,115
Prior Yr Pay: $42,516

At C132, Steven Magni serves as a 311 Call Center Service Representative. Their 2025 pay totaled $49,988.

Trixie Maldonado

311 Call Center Service Representative/C132

2025 total comp

$48,744

Base pay: $48,744
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,744

Source-specific fields

Annual Salary: $48,115
Prior Yr Pay: $13,740

Trixie Maldonado holds the role of 311 Call Center Service Representative at C132. In 2025, their total compensation was $48,744.

Donavan Mccray

311 Call Center Service Representative/C132

2025 total comp

$46,926

Base pay: $46,926
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $46,926
Middle name: F

Source-specific fields

Annual Salary: $48,115

Donavan Mccray works as a 311 Call Center Service Representative for C132. Donavan earned $46,926 in 2025.

Takisha Bennett

311 Call Center Service Representative/C132

2025 total comp

$45,716

Base pay: $45,716
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $45,716
Middle name: J

Source-specific fields

Annual Salary: $48,115
Prior Yr Pay: $43,909

Takisha Bennett holds the role of 311 Call Center Service Representative at C132. In 2025, their total compensation was $45,716.

Antonio Dangelo

311 Call Center Service Representative/C132

2025 total comp

$31,873

Base pay: $31,873
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $31,873

Source-specific fields

Annual Salary: $66,670
Prior Yr Pay: $13,189

Antonio Dangelo is a 311 Call Center Service Representative at C132. 2025 total compensation came to $31,873.

Noelis Santiago Lopez

311 Call Center Service Representative/C132

2025 total comp

$27,298

Base pay: $27,298
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $27,298

Source-specific fields

Annual Salary: $48,115

Noelis Santiago Lopez is a 311 Call Center Service Representative at C132. 2025 total compensation came to $27,298.

Chasidy Miller

311 Call Center Service Representative/C132

2025 total comp

$14,908

Base pay: $14,908
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $14,908

Source-specific fields

Annual Salary: $47,171

At C132, Chasidy Miller serves as a 311 Call Center Service Representative. Their 2025 pay totaled $14,908.

Ramona Matos

311 Call Center Service Representative/C132

2025 total comp

$5,539

Base pay: $5,539
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $5,539
Middle name: M

Source-specific fields

Annual Salary: $48,115
Prior Yr Pay: $43,093

At C132, Ramona Matos serves as a 311 Call Center Service Representative. Their 2025 pay totaled $5,539.

Nicholas Canosa Albano

311 Call Center Service Representative/C132

2025 total comp

$5,360

Base pay: $5,360
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $5,360

Source-specific fields

Annual Salary: $48,115

Nicholas Canosa Albano holds the role of 311 Call Center Service Representative at C132. In 2025, their total compensation was $5,360.