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City of Springfield, MA / C132 / 311 Call Center Service Representative

Job-title file

311 Call Center Service Representative

Carry out the duties of this position in support of the agency's public mission.

11 employees hold this title in C132. Median total compensation for the role is $45,716, below the department median of $46,321.

Employees
11
Total payroll
$377.8K
Role median
$45,716
Agency median
$46,321
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$5,360$50,910+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 11 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Donavan Mccray

311 Call Center Service Representative/C132

2025 total comp
$46,926
Base pay
$46,926
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,926
Middle name
F

Source-specific fields

Annual Salary
$48,115

Donavan Mccray works as a 311 Call Center Service Representative for C132. Donavan earned $46,926 in 2025.