City of Springfield, MA / C132
Agency file
The C132 is a government agency that delivers public services and programs within its jurisdiction.
In 2025, this agency had 12 employees with median total compensation of $46,321; the highest distinct record was $74,140.
What the records show
These summaries compare pay within the agency before listing individual records.
How 2025 total compensation is spread across the 12 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($46,321) — half earn less, half more. The far-right bar collects the highest earners.
What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.
The pay ladder for this department. Someone at the 90th percentile earns $51,042 — more than 90% of the department; the 10th percentile earns $5,539. The shaded band is the middle half of employees (25th–75th percentile).
The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.
Record list
Page 1
311 Call Center Service Representative/C132
Source-specific fields
At C132, Ramona Matos serves as a 311 Call Center Service Representative. Their 2025 pay totaled $5,539.
311 Call Center Service Representative/C132
Source-specific fields
Nicholas Canosa Albano holds the role of 311 Call Center Service Representative at C132. In 2025, their total compensation was $5,360.