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New York Public Authorities / Rochester-Genesee Regional Transportation Authority / Customer Service Representative

Job-title file

Customer Service Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

37 employees hold this title in Rochester-Genesee Regional Transportation Authority. Median total compensation for the role is $20,525, below the department median of $52,928.

Employees
37
Total payroll
$859.2K
Role median
$20,525
Agency median
$52,928
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$304$54,019+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 37 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare jurisdictions

Customer Service Representative beyond New York Public Authorities

This role is reported in 8 jurisdictions. In New York Public Authorities, the median of $20,525 ranks #6 of 8. See Customer Service Representative across all of New York Public Authorities

Highest-paying jurisdictions for this role

Median total compensation for comparable Customer Service Representative roles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Same department

Other job titles in Rochester-Genesee Regional Transportation Authority

Record list

Employees with this title

Page 1

Sonia Padilla

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2023 total comp
$56,399
Sub-department
Customer Service
Base pay
$46,618
Overtime
$8,032
Other pay
$1,750
Benefits
$0
Total compensation
$56,399
Employment type
Full-Time
Middle name
N

Source-specific fields

Base Annualized Salary
$46,114
Extra Pay
$1,750
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Sonia Padilla is a Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. They work full-time. 2023 total compensation came to $56,399.

Shavette Smith

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2023 total comp
$53,094
Sub-department
Customer Service
Base pay
$28,587
Overtime
$22,757
Other pay
$1,750
Benefits
$0
Total compensation
$53,094
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$32,448
Extra Pay
$1,750
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Shavette Smith holds the role of Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. In 2023, their total compensation was $53,094.

Latoya Stackhouse

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2023 total comp
$46,514
Sub-department
Customer Service
Base pay
$28,111
Overtime
$16,052
Other pay
$2,350
Benefits
$0
Total compensation
$46,514
Employment type
Full-Time
Middle name
T

Source-specific fields

Base Annualized Salary
$32,448
Extra Pay
$2,350
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Latoya Stackhouse works as a Customer Service Representative for Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. Latoya earned $46,514 in 2023.

Hector Torres

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2023 total comp
$44,519
Sub-department
Customer Service
Base pay
$39,274
Overtime
$3,495
Other pay
$1,750
Benefits
$0
Total compensation
$44,519
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$38,771
Extra Pay
$1,750
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

At Rochester-Genesee Regional Transportation Authority, Hector Torres serves as a Customer Service Representative within Customer Service. They work full-time. Their 2023 pay totaled $44,519.

Janice Griffin

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2023 total comp
$40,095
Sub-department
Customer Service
Base pay
$31,126
Overtime
$7,219
Other pay
$1,750
Benefits
$0
Total compensation
$40,095
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$32,448
Extra Pay
$1,750
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Janice Griffin is a Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. They work full-time. 2023 total compensation came to $40,095.

Kimberly Mccoy

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2023 total comp
$39,671
Sub-department
Customer Service
Base pay
$25,206
Overtime
$12,490
Other pay
$1,975
Benefits
$0
Total compensation
$39,671
Employment type
Full-Time
Middle name
K

Source-specific fields

Base Annualized Salary
$32,448
Extra Pay
$1,975
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Kimberly Mccoy holds the role of Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. In 2023, their total compensation was $39,671.

Lisa Wooden

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2022 total comp
$39,652
Sub-department
Customer Service
Base pay
$34,160
Overtime
$5,493
Other pay
$0
Benefits
$0
Total compensation
$39,652
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$32,448
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

At Rochester-Genesee Regional Transportation Authority, Lisa Wooden serves as a Customer Service Representative within Customer Service. They work full-time. Their 2022 pay totaled $39,652.

Chandra Appleberry

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2023 total comp
$38,643
Sub-department
Customer Service
Base pay
$30,755
Overtime
$4,937
Other pay
$2,950
Benefits
$0
Total compensation
$38,643
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$32,448
Extra Pay
$2,950
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Chandra Appleberry works as a Customer Service Representative for Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. Chandra earned $38,643 in 2023.

Mariah Appleberry

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2023 total comp
$37,894
Sub-department
Customer Service
Base pay
$30,381
Overtime
$4,563
Other pay
$2,950
Benefits
$0
Total compensation
$37,894
Employment type
Full-Time
Middle name
K

Source-specific fields

Base Annualized Salary
$32,448
Extra Pay
$2,950
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

At Rochester-Genesee Regional Transportation Authority, Mariah Appleberry serves as a Customer Service Representative within Customer Service. They work full-time. Their 2023 pay totaled $37,894.

Brittney Ervin

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2023 total comp
$36,366
Sub-department
Customer Service
Base pay
$32,604
Overtime
$2,012
Other pay
$1,750
Benefits
$0
Total compensation
$36,366
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$32,448
Extra Pay
$1,750
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Brittney Ervin works as a Customer Service Representative for Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. Brittney earned $36,366 in 2023.

Stacey Rhines

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2023 total comp
$36,222
Sub-department
Customer Service
Base pay
$23,767
Overtime
$10,706
Other pay
$1,750
Benefits
$0
Total compensation
$36,222
Employment type
Full-Time
Middle name
L

Source-specific fields

Base Annualized Salary
$32,448
Extra Pay
$1,750
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Stacey Rhines holds the role of Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. In 2023, their total compensation was $36,222.

Sharian Jones

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2023 total comp
$35,108
Sub-department
Customer Service
Base pay
$32,354
Overtime
$1,004
Other pay
$1,750
Benefits
$0
Total compensation
$35,108
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$32,448
Extra Pay
$1,750
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Sharian Jones holds the role of Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. In 2023, their total compensation was $35,108.

Patricia Williams

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2018 total comp
$30,931
Sub-department
Customer Service
Base pay
$29,577
Overtime
$1,354
Other pay
$0
Benefits
$0
Total compensation
$30,931
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$29,474
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

At Rochester-Genesee Regional Transportation Authority, Patricia Williams serves as a Customer Service Representative within Customer Service. They work full-time. Their 2018 pay totaled $30,931.

Jasmine Barksdale

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2019 total comp
$30,809
Sub-department
Customer Service
Base pay
$27,997
Overtime
$1,612
Other pay
$1,200
Benefits
$0
Total compensation
$30,809
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$30,139
Extra Pay
$1,200
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Jasmine Barksdale is a Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. They work full-time. 2019 total compensation came to $30,809.

Cheryl Palmer

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2018 total comp
$30,018
Sub-department
Customer Service
Base pay
$29,935
Overtime
$83
Other pay
$0
Benefits
$0
Total compensation
$30,018
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$29,578
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

At Rochester-Genesee Regional Transportation Authority, Cheryl Palmer serves as a Customer Service Representative within Customer Service. They work full-time. Their 2018 pay totaled $30,018.

Lacretia Trott

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2020 total comp
$28,483
Sub-department
Customer Service
Base pay
$28,328
Overtime
$155
Other pay
$0
Benefits
$0
Total compensation
$28,483
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$30,888
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Lacretia Trott holds the role of Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. In 2020, their total compensation was $28,483.

Nijheah Taylor

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2023 total comp
$24,431
Sub-department
Customer Service
Base pay
$23,483
Overtime
$948
Other pay
$0
Benefits
$0
Total compensation
$24,431
Employment type
Full-Time
Middle name
M

Source-specific fields

Base Annualized Salary
$32,448
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Nijheah Taylor is a Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. They work full-time. 2023 total compensation came to $24,431.

Munikita Fletcher

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2022 total comp
$20,719
Sub-department
Customer Service
Base pay
$12,557
Overtime
$8,161
Other pay
$0
Benefits
$0
Total compensation
$20,719
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$32,448
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Munikita Fletcher is a Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. They work full-time. 2022 total compensation came to $20,719.

Egypt Taylor

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2023 total comp
$20,525
Sub-department
Customer Service
Base pay
$16,973
Overtime
$3,253
Other pay
$300
Benefits
$0
Total compensation
$20,525
Employment type
Full-Time
Middle name
C

Source-specific fields

Base Annualized Salary
$32,448
Extra Pay
$300
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Egypt Taylor holds the role of Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. In 2023, their total compensation was $20,525.

Michelle Allen

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2017 total comp
$17,492
Sub-department
Customer Service
Base pay
$16,827
Overtime
$666
Other pay
$0
Benefits
$0
Total compensation
$17,492
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$28,413
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Michelle Allen is a Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. They work full-time. 2017 total compensation came to $17,492.

Jose Ramos

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2021 total comp
$16,469
Sub-department
Customer Service
Base pay
$16,177
Overtime
$292
Other pay
$0
Benefits
$0
Total compensation
$16,469
Employment type
Full-Time
Middle name
M

Source-specific fields

Base Annualized Salary
$31,658
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Jose Ramos holds the role of Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. In 2021, their total compensation was $16,469.

Susan Wright

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2017 total comp
$16,347
Sub-department
Customer Service
Base pay
$16,292
Overtime
$54
Other pay
$0
Benefits
$0
Total compensation
$16,347
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$38,542
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Susan Wright holds the role of Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. In 2017, their total compensation was $16,347.

Sabrina Harling

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2022 total comp
$16,030
Sub-department
Customer Service
Base pay
$8,668
Overtime
$7,363
Other pay
$0
Benefits
$0
Total compensation
$16,030
Employment type
Full-Time
Middle name
L

Source-specific fields

Base Annualized Salary
$31,658
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Sabrina Harling works as a Customer Service Representative for Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. Sabrina earned $16,030 in 2022.

Andrea Greene

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2018 total comp
$15,638
Sub-department
Customer Service
Base pay
$15,077
Overtime
$561
Other pay
$0
Benefits
$0
Total compensation
$15,638
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$29,266
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Andrea Greene works as a Customer Service Representative for Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. Andrea earned $15,638 in 2018.

Breanna Mccutchen

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2020 total comp
$11,991
Sub-department
Customer Service
Base pay
$11,326
Overtime
$665
Other pay
$0
Benefits
$0
Total compensation
$11,991
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$30,139
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Breanna Mccutchen holds the role of Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. In 2020, their total compensation was $11,991.

Sheril Christie

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2023 total comp
$11,543
Sub-department
Customer Service
Base pay
$8,143
Overtime
$1,650
Other pay
$1,750
Benefits
$0
Total compensation
$11,543
Employment type
Full-Time
Middle name
A

Source-specific fields

Base Annualized Salary
$32,448
Extra Pay
$1,750
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Sheril Christie is a Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. They work full-time. 2023 total compensation came to $11,543.

Kokenas Singletary

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2022 total comp
$9,878
Sub-department
Customer Service
Base pay
$9,124
Overtime
$753
Other pay
$0
Benefits
$0
Total compensation
$9,878
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$31,658
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

At Rochester-Genesee Regional Transportation Authority, Kokenas Singletary serves as a Customer Service Representative within Customer Service. They work full-time. Their 2022 pay totaled $9,878.

Robbie Gissendanner

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2023 total comp
$9,048
Sub-department
Customer Service
Base pay
$7,703
Overtime
$1,346
Other pay
$0
Benefits
$0
Total compensation
$9,048
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$32,448
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Robbie Gissendanner holds the role of Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. In 2023, their total compensation was $9,048.

Taylor Bell

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2022 total comp
$9,033
Sub-department
Customer Service
Base pay
$4,673
Overtime
$4,361
Other pay
$0
Benefits
$0
Total compensation
$9,033
Employment type
Full-Time
Middle name
N

Source-specific fields

Base Annualized Salary
$31,658
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Taylor Bell holds the role of Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. In 2022, their total compensation was $9,033.

Anthonee Williams

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2021 total comp
$8,382
Sub-department
Customer Service
Base pay
$8,182
Overtime
$0
Other pay
$200
Benefits
$0
Total compensation
$8,382
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$30,888
Job Group
Administrative and Clerical
Other Compensation
$200
Overtime Exempt
No
Paid by Another Entity
No

Anthonee Williams holds the role of Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. In 2021, their total compensation was $8,382.

Crystal Wigington

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2022 total comp
$6,598
Sub-department
Customer Service
Base pay
$4,794
Overtime
$1,804
Other pay
$0
Benefits
$0
Total compensation
$6,598
Employment type
Full-Time
Middle name
M

Source-specific fields

Base Annualized Salary
$31,658
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Crystal Wigington holds the role of Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. In 2022, their total compensation was $6,598.

Yamilka Garcia

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2023 total comp
$5,772
Sub-department
Customer Service
Base pay
$5,515
Overtime
$257
Other pay
$0
Benefits
$0
Total compensation
$5,772
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$32,448
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Yamilka Garcia works as a Customer Service Representative for Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. Yamilka earned $5,772 in 2023.

Colleen Welch-Christ

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2023 total comp
$4,494
Sub-department
Customer Service
Base pay
$2,744
Overtime
$0
Other pay
$1,750
Benefits
$0
Total compensation
$4,494
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$35,776
Extra Pay
$1,750
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Colleen Welch-Christ works as a Customer Service Representative for Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. Colleen earned $4,494 in 2023.

Nikya Young

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2023 total comp
$4,386
Sub-department
Customer Service
Base pay
$2,636
Overtime
$0
Other pay
$1,750
Benefits
$0
Total compensation
$4,386
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$32,448
Extra Pay
$1,750
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Nikya Young holds the role of Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. In 2023, their total compensation was $4,386.

Pash'E Stokes

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2020 total comp
$3,207
Sub-department
Customer Service
Base pay
$3,207
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$3,207
Employment type
Full-Time

Source-specific fields

Base Annualized Salary
$30,888
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Pash'E Stokes works as a Customer Service Representative for Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. Pash'E earned $3,207 in 2020.

Corina Taylor

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2023 total comp
$2,441
Sub-department
Customer Service
Base pay
$1,763
Overtime
$679
Other pay
$0
Benefits
$0
Total compensation
$2,441
Employment type
Full-Time
Middle name
D

Source-specific fields

Base Annualized Salary
$32,448
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Corina Taylor works as a Customer Service Representative for Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. Corina earned $2,441 in 2023.

Lasana Powers

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2022 total comp
$304
Sub-department
Customer Service
Base pay
$304
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$304
Employment type
Full-Time
Middle name
K

Source-specific fields

Base Annualized Salary
$31,658
Job Group
Administrative and Clerical
Overtime Exempt
No
Paid by Another Entity
No

Lasana Powers is a Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. They work full-time. 2022 total compensation came to $304.