New York Public Authorities / Rochester-Genesee Regional Transportation Authority / Customer Service Representative

Job-title file

Customer Service Representative

Carry out the duties of this position in support of the agency's public mission.

21 employees hold this title in Rochester-Genesee Regional Transportation Authority. Median total compensation for the role is $39,861, below the department median of $52,928.

Employees: 21
Total payroll: $718.9K
Role median: $39,861
Agency median: $52,928
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$1,985$60,696+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 21 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare jurisdictions

Customer Service Representative beyond New York Public Authorities

This role is reported in 8 jurisdictions. In New York Public Authorities, the median of $48,061 ranks #4 of 8. See Customer Service Representative across all of New York Public Authorities →

Highest-paying jurisdictions for this role

City and County of San Francisco

$140,711 · 11

$52,909 · 65

$48,966 · 19

$42,920 · 1,477

$39,449 · 10

$29,848 · 103

$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Sonia Padilla

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$62,016

Sub-department: TC - Customer Service
Base pay: $51,123
Overtime: $10,893
Other pay: $0
Benefits: $0
Total compensation: $62,016
Employment type: Full-Time
Middle name: N

Source-specific fields

Base Annualized Salary: $49,514
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Sonia Padilla holds the role of Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Tc - Customer Service. Their status is full-time. In 2024, their total compensation was $62,016.

Latoya Stackhouse

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$58,716

Sub-department: Customer Service
Base pay: $35,115
Overtime: $23,001
Other pay: $600
Benefits: $0
Total compensation: $58,716
Employment type: Full-Time
Middle name: T

Source-specific fields

Base Annualized Salary: $38,750
Extra Pay: $600
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

At Rochester-Genesee Regional Transportation Authority, Latoya Stackhouse serves as a Customer Service Representative within Customer Service. They work full-time. Their 2024 pay totaled $58,716.

Kimberly Mccoy

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$53,751

Sub-department: Customer Service
Base pay: $30,677
Overtime: $21,873
Other pay: $1,200
Benefits: $0
Total compensation: $53,751
Employment type: Full-Time
Middle name: K

Source-specific fields

Base Annualized Salary: $38,750
Extra Pay: $1,200
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Kimberly Mccoy is a Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. They work full-time. 2024 total compensation came to $53,751.

Egypt Taylor

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$52,725

Sub-department: Customer Service
Base pay: $36,733
Overtime: $15,392
Other pay: $600
Benefits: $0
Total compensation: $52,725
Employment type: Full-Time
Middle name: C

Source-specific fields

Base Annualized Salary: $38,750
Extra Pay: $600
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Egypt Taylor is a Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. They work full-time. 2024 total compensation came to $52,725.

Hector Torres

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$45,102

Sub-department: Customer Service
Base pay: $41,402
Overtime: $3,700
Other pay: $0
Benefits: $0
Total compensation: $45,102
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $41,635
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

At Rochester-Genesee Regional Transportation Authority, Hector Torres serves as a Customer Service Representative within Customer Service. They work full-time. Their 2024 pay totaled $45,102.

Chandra Appleberry

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$43,402

Sub-department: TC - Customer Service
Base pay: $37,444
Overtime: $5,958
Other pay: $0
Benefits: $0
Total compensation: $43,402
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $38,750
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Chandra Appleberry holds the role of Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Tc - Customer Service. Their status is full-time. In 2024, their total compensation was $43,402.

Mariah Appleberry

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$43,388

Sub-department: Customer Service
Base pay: $39,370
Overtime: $2,818
Other pay: $1,200
Benefits: $0
Total compensation: $43,388
Employment type: Full-Time
Middle name: K

Source-specific fields

Base Annualized Salary: $38,750
Extra Pay: $1,200
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Mariah Appleberry is a Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. They work full-time. 2024 total compensation came to $43,388.

Janice Griffin

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$41,909

Sub-department: Customer Service
Base pay: $39,122
Overtime: $2,787
Other pay: $0
Benefits: $0
Total compensation: $41,909
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $38,750
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

At Rochester-Genesee Regional Transportation Authority, Janice Griffin serves as a Customer Service Representative within Customer Service. They work full-time. Their 2024 pay totaled $41,909.

Nijheah Taylor

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$41,411

Sub-department: Customer Service
Base pay: $36,552
Overtime: $4,859
Other pay: $0
Benefits: $0
Total compensation: $41,411
Employment type: Full-Time
Middle name: M

Source-specific fields

Base Annualized Salary: $38,750
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

At Rochester-Genesee Regional Transportation Authority, Nijheah Taylor serves as a Customer Service Representative within Customer Service. They work full-time. Their 2024 pay totaled $41,411.

Sharian Jones

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$40,482

Sub-department: Customer Service
Base pay: $39,613
Overtime: $869
Other pay: $0
Benefits: $0
Total compensation: $40,482
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $38,750
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

At Rochester-Genesee Regional Transportation Authority, Sharian Jones serves as a Customer Service Representative within Customer Service. They work full-time. Their 2024 pay totaled $40,482.

Corina Taylor

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$39,861

Sub-department: Customer Service
Base pay: $36,479
Overtime: $2,782
Other pay: $600
Benefits: $0
Total compensation: $39,861
Employment type: Full-Time
Middle name: D

Source-specific fields

Base Annualized Salary: $38,750
Extra Pay: $600
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Corina Taylor holds the role of Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. In 2024, their total compensation was $39,861.

Lorraine Dejoy

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$37,273

Sub-department: Customer Service
Base pay: $24,767
Overtime: $12,506
Other pay: $0
Benefits: $0
Total compensation: $37,273
Employment type: Part-Time
Middle name: D

Source-specific fields

Base Annualized Salary: $24,767
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Lorraine Dejoy works as a Customer Service Representative for Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is part-time. Lorraine earned $37,273 in 2024.

Stacey Rhines

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$32,180

Sub-department: Customer Service
Base pay: $31,887
Overtime: $293
Other pay: $0
Benefits: $0
Total compensation: $32,180
Employment type: Full-Time
Middle name: L

Source-specific fields

Base Annualized Salary: $38,750
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

At Rochester-Genesee Regional Transportation Authority, Stacey Rhines serves as a Customer Service Representative within Customer Service. They work full-time. Their 2024 pay totaled $32,180.

Lorianne Stubbs

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$26,858

Sub-department: TC - Customer Service
Base pay: $24,349
Overtime: $2,509
Other pay: $0
Benefits: $0
Total compensation: $26,858
Employment type: Part-Time

Source-specific fields

Base Annualized Salary: $24,349
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Lorianne Stubbs holds the role of Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Tc - Customer Service. Their status is part-time. In 2024, their total compensation was $26,858.

Jerome Hawthorne

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$26,018

Sub-department: Customer Service
Base pay: $16,167
Overtime: $9,851
Other pay: $0
Benefits: $0
Total compensation: $26,018
Employment type: Part-Time
Middle name: D

Source-specific fields

Base Annualized Salary: $16,167
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

At Rochester-Genesee Regional Transportation Authority, Jerome Hawthorne serves as a Customer Service Representative within Customer Service. They work part-time. Their 2024 pay totaled $26,018.

Johnaisa Lewis

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$22,710

Sub-department: Customer Service
Base pay: $13,673
Overtime: $8,937
Other pay: $100
Benefits: $0
Total compensation: $22,710
Employment type: Part-Time
Middle name: A

Source-specific fields

Base Annualized Salary: $13,673
Extra Pay: $100
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Johnaisa Lewis is a Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. They work part-time. 2024 total compensation came to $22,710.

Dejuener Brumfield

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$16,571

Sub-department: Customer Service
Base pay: $15,395
Overtime: $376
Other pay: $800
Benefits: $0
Total compensation: $16,571
Employment type: Full-Time
Middle name: O

Source-specific fields

Base Annualized Salary: $77,501
Extra Pay: $800
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Dejuener Brumfield is a Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. They work full-time. 2024 total compensation came to $16,571.

Shavette Smith

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$14,608

Sub-department: Customer Service
Base pay: $9,740
Overtime: $4,867
Other pay: $0
Benefits: $0
Total compensation: $14,608
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $37,440
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Shavette Smith is a Customer Service Representative at Rochester-Genesee Regional Transportation Authority within Customer Service. They work full-time. 2024 total compensation came to $14,608.

Princess Williams

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$13,434

Sub-department: Customer Service
Base pay: $13,018
Overtime: $416
Other pay: $0
Benefits: $0
Total compensation: $13,434
Employment type: Full-Time
Middle name: D

Source-specific fields

Base Annualized Salary: $37,440
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Princess Williams works as a Customer Service Representative for Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. Princess earned $13,434 in 2024.

Makisha Settles

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$4,503

Sub-department: Customer Service
Base pay: $4,303
Overtime: $101
Other pay: $100
Benefits: $0
Total compensation: $4,503
Employment type: Full-Time
Middle name: I

Source-specific fields

Base Annualized Salary: $38,750
Extra Pay: $100
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Makisha Settles works as a Customer Service Representative for Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. Makisha earned $4,503 in 2024.

Sean Willis

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$1,985

Sub-department: Customer Service
Base pay: $1,985
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $1,985
Employment type: Full-Time
Middle name: D

Source-specific fields

Base Annualized Salary: $37,440
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Sean Willis works as a Customer Service Representative for Rochester-Genesee Regional Transportation Authority within Customer Service. Their status is full-time. Sean earned $1,985 in 2024.