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Tennessee / Human Services / Eligibility Assistant

Job-title file

Eligibility Assistant

Provide administrative support — record-keeping, scheduling, correspondence, and customer service.

321 employees hold this title in Human Services. Median total compensation for the role is $33,732, below the department median of $50,886.

Employees
321
Total payroll
$11.3M
Role median
$33,732
Agency median
$50,886
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$30,972$45,388+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 321 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Eligibility Assistant pay vs. Tennessee

Across all employers in Tennessee, the median wage for Eligibility Interviewers, Government Programs — about 4,060 people — is $49,230. Human Services pays a median base salary of $33,444 for this role, 32% below that figurebelow the 10th percentile of local pay for the occupation.

Where Human Services sits in the local pay range

10th
25th
Median
75th
90th
$40,260
$43,010
$49,230
$55,330
$65,170
Human Services median · $33,444

The bar is the range of annual wages for Eligibility Interviewers, Government Programs across every employer in Tennessee, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Human Services’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Eligibility Interviewers, Government Programs — about 154,800 people — is $54,210. Human Services’s median base salary is 38% below that national figure, below the 10th percentile of pay for the occupation nationally.

10th
25th
Median
75th
90th
$38,900
$45,910
$54,210
$63,610
$74,690
Human Services median · $33,444

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Tennessee range relative to the national one.

Median total compensation for this role at Human Services is $33,732, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Record list

Employees with this title

Page 2

Sonya Neal

Eligibility Assistant/Human Services

2026 total comp
$40,118
Sub-department
Field Operations_Family Assist
Base pay
$39,156
Overtime
$0
Other pay
$962
Benefits
$0
Total compensation
$40,118
Employment type
Full-Time
Pay basis
Monthly
Middle name
Y

Source-specific fields

Compensation Rate
$3,263
Employee ID
390236

Sonya Neal is a Eligibility Assistant at Human Services within Field Operations_Family Assist. They work full-time. 2026 total compensation came to $40,118.

Tammy Partin

Eligibility Assistant/Human Services

2026 total comp
$40,112
Sub-department
Field Operations_Family Assist
Base pay
$39,156
Overtime
$0
Other pay
$956
Benefits
$0
Total compensation
$40,112
Employment type
Full-Time
Pay basis
Monthly
Middle name
J

Source-specific fields

Compensation Rate
$3,263
Employee ID
130008

Tammy Partin works as a Eligibility Assistant for Human Services within Field Operations_Family Assist. Their status is full-time. Tammy earned $40,112 in 2026.

Kayla Goode

Eligibility Assistant/Human Services

2026 total comp
$40,078
Sub-department
Field Operations_Family Assist
Base pay
$39,060
Overtime
$0
Other pay
$1,018
Benefits
$0
Total compensation
$40,078
Employment type
Full-Time
Pay basis
Monthly

Source-specific fields

Compensation Rate
$3,255
Employee ID
569674

Kayla Goode holds the role of Eligibility Assistant at Human Services within Field Operations_Family Assist. Their status is full-time. In 2026, their total compensation was $40,078.

Ruby Berry

Eligibility Assistant/Human Services

2026 total comp
$40,067
Sub-department
Field Operations_Family Assist
Base pay
$39,060
Overtime
$0
Other pay
$1,007
Benefits
$0
Total compensation
$40,067
Employment type
Full-Time
Pay basis
Monthly
Middle name
E

Source-specific fields

Compensation Rate
$3,255
Employee ID
153338

At Human Services, Ruby Berry serves as a Eligibility Assistant within Field Operations_Family Assist. They work full-time. Their 2026 pay totaled $40,067.

Cassandra Eldridge

Eligibility Assistant/Human Services

2026 total comp
$40,027
Sub-department
Field Operations_Family Assist
Base pay
$39,060
Overtime
$0
Other pay
$967
Benefits
$0
Total compensation
$40,027
Employment type
Full-Time
Pay basis
Monthly
Middle name
D

Source-specific fields

Compensation Rate
$3,255
Employee ID
152658

Cassandra Eldridge works as a Eligibility Assistant for Human Services within Field Operations_Family Assist. Their status is full-time. Cassandra earned $40,027 in 2026.

Patricia Lawson

Eligibility Assistant/Human Services

2026 total comp
$40,021
Sub-department
Field Operations_Family Assist
Base pay
$39,060
Overtime
$0
Other pay
$961
Benefits
$0
Total compensation
$40,021
Employment type
Full-Time
Pay basis
Monthly
Middle name
M

Source-specific fields

Compensation Rate
$3,255
Employee ID
521910

Patricia Lawson works as a Eligibility Assistant for Human Services within Field Operations_Family Assist. Their status is full-time. Patricia earned $40,021 in 2026.

Christy Mccool

Eligibility Assistant/Human Services

2026 total comp
$40,020
Sub-department
Field Operations_Family Assist
Base pay
$39,060
Overtime
$0
Other pay
$960
Benefits
$0
Total compensation
$40,020
Employment type
Full-Time
Pay basis
Monthly

Source-specific fields

Compensation Rate
$3,255
Employee ID
494126

Christy Mccool holds the role of Eligibility Assistant at Human Services within Field Operations_Family Assist. Their status is full-time. In 2026, their total compensation was $40,020.

Bobbie Nix

Eligibility Assistant/Human Services

2026 total comp
$40,019
Sub-department
Family Assistance Field Staff
Base pay
$39,060
Overtime
$0
Other pay
$959
Benefits
$0
Total compensation
$40,019
Employment type
Full-Time
Pay basis
Monthly
Middle name
J

Source-specific fields

Compensation Rate
$3,255
Employee ID
469652

Bobbie Nix holds the role of Eligibility Assistant at Human Services within Family Assistance Field Staff. Their status is full-time. In 2026, their total compensation was $40,019.

Jennifer Scott

Eligibility Assistant/Human Services

2026 total comp
$40,019
Sub-department
Field Operations_Family Assist
Base pay
$39,060
Overtime
$0
Other pay
$959
Benefits
$0
Total compensation
$40,019
Employment type
Full-Time
Pay basis
Monthly
Middle name
M

Source-specific fields

Compensation Rate
$3,255
Employee ID
495516

Jennifer Scott holds the role of Eligibility Assistant at Human Services within Field Operations_Family Assist. Their status is full-time. In 2026, their total compensation was $40,019.

Deborah James

Eligibility Assistant/Human Services

2026 total comp
$39,948
Sub-department
Field Operations_Family Assist
Base pay
$39,948
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,948
Employment type
Full-Time
Pay basis
Monthly
Middle name
M

Source-specific fields

Compensation Rate
$3,329
Employee ID
126934

Deborah James works as a Eligibility Assistant for Human Services within Field Operations_Family Assist. Their status is full-time. Deborah earned $39,948 in 2026.

Arline James

Eligibility Assistant/Human Services

2026 total comp
$39,732
Sub-department
Morristown Service Center
Base pay
$39,732
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,732
Employment type
Full-Time
Pay basis
Monthly
Middle name
P

Source-specific fields

Compensation Rate
$3,311
Employee ID
110618

Arline James holds the role of Eligibility Assistant at Human Services within Morristown Service Center. Their status is full-time. In 2026, their total compensation was $39,732.

Helen Poston

Eligibility Assistant/Human Services

2026 total comp
$39,672
Sub-department
Family Assist Online App (OLA)
Base pay
$39,672
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,672
Employment type
Full-Time
Pay basis
Monthly
Middle name
L

Source-specific fields

Compensation Rate
$3,306
Employee ID
410393

Helen Poston holds the role of Eligibility Assistant at Human Services within Family Assist Online App (Ola). Their status is full-time. In 2026, their total compensation was $39,672.

Nichole Smith

Eligibility Assistant/Human Services

2026 total comp
$39,601
Sub-department
Field Operations_Family Assist
Base pay
$38,652
Overtime
$0
Other pay
$949
Benefits
$0
Total compensation
$39,601
Employment type
Full-Time
Pay basis
Monthly
Middle name
M

Source-specific fields

Compensation Rate
$3,221
Employee ID
376834

Nichole Smith holds the role of Eligibility Assistant at Human Services within Field Operations_Family Assist. Their status is full-time. In 2026, their total compensation was $39,601.

Jamie Holbrook

Eligibility Assistant/Human Services

2026 total comp
$39,492
Sub-department
Field Operations_Family Assist
Base pay
$39,492
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,492
Employment type
Full-Time
Pay basis
Monthly
Middle name
W

Source-specific fields

Compensation Rate
$3,291
Employee ID
125611

Jamie Holbrook holds the role of Eligibility Assistant at Human Services within Field Operations_Family Assist. Their status is full-time. In 2026, their total compensation was $39,492.

Jermece Long

Eligibility Assistant/Human Services

2026 total comp
$39,444
Sub-department
Field Operations_Family Assist
Base pay
$39,444
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,444
Employment type
Full-Time
Pay basis
Monthly
Middle name
N

Source-specific fields

Compensation Rate
$3,287
Employee ID
395842

At Human Services, Jermece Long serves as a Eligibility Assistant within Field Operations_Family Assist. They work full-time. Their 2026 pay totaled $39,444.

Senitra Burnett

Eligibility Assistant/Human Services

2026 total comp
$39,432
Sub-department
Field Operations_Family Assist
Base pay
$39,432
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,432
Employment type
Full-Time
Pay basis
Monthly
Middle name
R

Source-specific fields

Compensation Rate
$3,286
Employee ID
376000

At Human Services, Senitra Burnett serves as a Eligibility Assistant within Field Operations_Family Assist. They work full-time. Their 2026 pay totaled $39,432.

Stephanie Collins

Eligibility Assistant/Human Services

2026 total comp
$39,420
Sub-department
Family Assistance Field Staff
Base pay
$39,420
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,420
Employment type
Full-Time
Pay basis
Monthly
Middle name
L

Source-specific fields

Compensation Rate
$3,285
Employee ID
370283

Stephanie Collins is a Eligibility Assistant at Human Services within Family Assistance Field Staff. They work full-time. 2026 total compensation came to $39,420.

Jenny Egert

Eligibility Assistant/Human Services

2026 total comp
$39,409
Sub-department
Field Staff Mgmt and support
Base pay
$38,544
Overtime
$0
Other pay
$865
Benefits
$0
Total compensation
$39,409
Employment type
Full-Time
Pay basis
Monthly
Middle name
W

Source-specific fields

Compensation Rate
$3,212
Employee ID
372030

At Human Services, Jenny Egert serves as a Eligibility Assistant within Field Staff Management and Support. They work full-time. Their 2026 pay totaled $39,409.

Melissa Queen

Eligibility Assistant/Human Services

2026 total comp
$39,371
Sub-department
Field Operations_Family Assist
Base pay
$38,448
Overtime
$0
Other pay
$923
Benefits
$0
Total compensation
$39,371
Employment type
Full-Time
Pay basis
Monthly
Middle name
G

Source-specific fields

Compensation Rate
$3,204
Employee ID
112191

Melissa Queen is a Eligibility Assistant at Human Services within Field Operations_Family Assist. They work full-time. 2026 total compensation came to $39,371.

Robbin Germain

Eligibility Assistant/Human Services

2026 total comp
$39,364
Sub-department
Field Operations_Family Assist
Base pay
$38,412
Overtime
$0
Other pay
$952
Benefits
$0
Total compensation
$39,364
Employment type
Full-Time
Pay basis
Monthly

Source-specific fields

Compensation Rate
$3,201
Employee ID
405604

At Human Services, Robbin Germain serves as a Eligibility Assistant within Field Operations_Family Assist. They work full-time. Their 2026 pay totaled $39,364.

Kelli Hill

Eligibility Assistant/Human Services

2026 total comp
$39,324
Sub-department
Field Operations_Family Assist
Base pay
$39,324
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,324
Employment type
Full-Time
Pay basis
Monthly
Middle name
L

Source-specific fields

Compensation Rate
$3,277
Employee ID
349804

Kelli Hill is a Eligibility Assistant at Human Services within Field Operations_Family Assist. They work full-time. 2026 total compensation came to $39,324.

Joseph Koch

Eligibility Assistant/Human Services

2026 total comp
$39,257
Sub-department
Field Operations_Family Assist
Base pay
$38,304
Overtime
$0
Other pay
$953
Benefits
$0
Total compensation
$39,257
Employment type
Full-Time
Pay basis
Monthly

Source-specific fields

Compensation Rate
$3,192
Employee ID
586181

Joseph Koch works as a Eligibility Assistant for Human Services within Field Operations_Family Assist. Their status is full-time. Joseph earned $39,257 in 2026.

Ashley Ragland

Eligibility Assistant/Human Services

2026 total comp
$39,199
Sub-department
Family Assistance Field Staff
Base pay
$38,280
Overtime
$0
Other pay
$919
Benefits
$0
Total compensation
$39,199
Employment type
Full-Time
Pay basis
Monthly
Middle name
S

Source-specific fields

Compensation Rate
$3,190
Employee ID
501372

Ashley Ragland works as a Eligibility Assistant for Human Services within Family Assistance Field Staff. Their status is full-time. Ashley earned $39,199 in 2026.

Bethany Johnson

Eligibility Assistant/Human Services

2026 total comp
$39,015
Sub-department
Family Assistance Field Staff
Base pay
$38,100
Overtime
$0
Other pay
$915
Benefits
$0
Total compensation
$39,015
Employment type
Full-Time
Pay basis
Monthly
Middle name
A

Source-specific fields

Compensation Rate
$3,175
Employee ID
109405

Bethany Johnson works as a Eligibility Assistant for Human Services within Family Assistance Field Staff. Their status is full-time. Bethany earned $39,015 in 2026.

Rebecca Parlier

Eligibility Assistant/Human Services

2026 total comp
$38,986
Sub-department
Field Operations_Family Assist
Base pay
$38,052
Overtime
$0
Other pay
$934
Benefits
$0
Total compensation
$38,986
Employment type
Full-Time
Pay basis
Monthly
Middle name
J

Source-specific fields

Compensation Rate
$3,171
Employee ID
350242

Rebecca Parlier holds the role of Eligibility Assistant at Human Services within Field Operations_Family Assist. Their status is full-time. In 2026, their total compensation was $38,986.

Tami Kelley

Eligibility Assistant/Human Services

2026 total comp
$38,695
Sub-department
McKenzie Service Center
Base pay
$37,788
Overtime
$0
Other pay
$907
Benefits
$0
Total compensation
$38,695
Employment type
Full-Time
Pay basis
Monthly
Middle name
M

Source-specific fields

Compensation Rate
$3,149
Employee ID
129819

Tami Kelley holds the role of Eligibility Assistant at Human Services within Mckenzie Service Center. Their status is full-time. In 2026, their total compensation was $38,695.

Giselle Sweet

Eligibility Assistant/Human Services

2026 total comp
$38,652
Sub-department
Field Operations_Family Assist
Base pay
$38,652
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,652
Employment type
Full-Time
Pay basis
Monthly
Middle name
D

Source-specific fields

Compensation Rate
$3,221
Employee ID
377650

Giselle Sweet is a Eligibility Assistant at Human Services within Field Operations_Family Assist. They work full-time. 2026 total compensation came to $38,652.

Shanda Story

Eligibility Assistant/Human Services

2026 total comp
$38,508
Sub-department
Field Operations_Family Assist
Base pay
$38,508
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,508
Employment type
Full-Time
Pay basis
Monthly
Middle name
S

Source-specific fields

Compensation Rate
$3,209
Employee ID
391599

Shanda Story is a Eligibility Assistant at Human Services within Field Operations_Family Assist. They work full-time. 2026 total compensation came to $38,508.

Mashonda Mccorry-Bond

Eligibility Assistant/Human Services

2026 total comp
$38,436
Sub-department
Family Assist Online App (OLA)
Base pay
$38,436
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,436
Employment type
Full-Time
Pay basis
Monthly
Middle name
Toreece

Source-specific fields

Compensation Rate
$3,203
Employee ID
404452

Mashonda Mccorry-Bond is a Eligibility Assistant at Human Services within Family Assist Online App (Ola). They work full-time. 2026 total compensation came to $38,436.

Kelly Harrigan

Eligibility Assistant/Human Services

2026 total comp
$38,411
Sub-department
Field Operations_Family Assist
Base pay
$37,428
Overtime
$0
Other pay
$983
Benefits
$0
Total compensation
$38,411
Employment type
Full-Time
Pay basis
Monthly
Middle name
J

Source-specific fields

Compensation Rate
$3,119
Employee ID
595066

At Human Services, Kelly Harrigan serves as a Eligibility Assistant within Field Operations_Family Assist. They work full-time. Their 2026 pay totaled $38,411.

Alesia Collier

Eligibility Assistant/Human Services

2026 total comp
$38,400
Sub-department
Field Operations_Family Assist
Base pay
$38,400
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,400
Employment type
Full-Time
Pay basis
Monthly
Middle name
J

Source-specific fields

Compensation Rate
$3,200
Employee ID
146548

Alesia Collier works as a Eligibility Assistant for Human Services within Field Operations_Family Assist. Their status is full-time. Alesia earned $38,400 in 2026.

Brandy Cates

Eligibility Assistant/Human Services

2026 total comp
$38,351
Sub-department
Field Operations_Family Assist
Base pay
$37,428
Overtime
$0
Other pay
$923
Benefits
$0
Total compensation
$38,351
Employment type
Full-Time
Pay basis
Monthly
Middle name
C

Source-specific fields

Compensation Rate
$3,119
Employee ID
553075

At Human Services, Brandy Cates serves as a Eligibility Assistant within Field Operations_Family Assist. They work full-time. Their 2026 pay totaled $38,351.

Amanda Lafollette

Eligibility Assistant/Human Services

2026 total comp
$38,348
Sub-department
Field Operations_Family Assist
Base pay
$37,428
Overtime
$0
Other pay
$920
Benefits
$0
Total compensation
$38,348
Employment type
Full-Time
Pay basis
Monthly
Middle name
L

Source-specific fields

Compensation Rate
$3,119
Employee ID
359773

At Human Services, Amanda Lafollette serves as a Eligibility Assistant within Field Operations_Family Assist. They work full-time. Their 2026 pay totaled $38,348.

Emily Powell

Eligibility Assistant/Human Services

2026 total comp
$38,348
Sub-department
Field Staff Mgmt and support
Base pay
$37,428
Overtime
$0
Other pay
$920
Benefits
$0
Total compensation
$38,348
Employment type
Full-Time
Pay basis
Monthly
Middle name
N

Source-specific fields

Compensation Rate
$3,119
Employee ID
493633

Emily Powell holds the role of Eligibility Assistant at Human Services within Field Staff Management and Support. Their status is full-time. In 2026, their total compensation was $38,348.

Patricia Conatser

Eligibility Assistant/Human Services

2026 total comp
$38,347
Sub-department
Field Operations_Family Assist
Base pay
$37,428
Overtime
$0
Other pay
$919
Benefits
$0
Total compensation
$38,347
Employment type
Full-Time
Pay basis
Monthly
Middle name
L

Source-specific fields

Compensation Rate
$3,119
Employee ID
343357

Patricia Conatser works as a Eligibility Assistant for Human Services within Field Operations_Family Assist. Their status is full-time. Patricia earned $38,347 in 2026.

Latisha Fairbanks

Eligibility Assistant/Human Services

2026 total comp
$38,347
Sub-department
Field Operations_Family Assist
Base pay
$37,428
Overtime
$0
Other pay
$919
Benefits
$0
Total compensation
$38,347
Employment type
Full-Time
Pay basis
Monthly
Middle name
A

Source-specific fields

Compensation Rate
$3,119
Employee ID
570463

Latisha Fairbanks holds the role of Eligibility Assistant at Human Services within Field Operations_Family Assist. Their status is full-time. In 2026, their total compensation was $38,347.

Meagan Dorning

Eligibility Assistant/Human Services

2026 total comp
$38,346
Sub-department
Field Operations_Family Assist
Base pay
$37,428
Overtime
$0
Other pay
$918
Benefits
$0
Total compensation
$38,346
Employment type
Full-Time
Pay basis
Monthly
Middle name
Catherine

Source-specific fields

Compensation Rate
$3,119
Employee ID
569560

Meagan Dorning works as a Eligibility Assistant for Human Services within Field Operations_Family Assist. Their status is full-time. Meagan earned $38,346 in 2026.

Whitney Morris

Eligibility Assistant/Human Services

2026 total comp
$38,346
Sub-department
Family Assistance Field Staff
Base pay
$37,428
Overtime
$0
Other pay
$918
Benefits
$0
Total compensation
$38,346
Employment type
Full-Time
Pay basis
Monthly
Middle name
D

Source-specific fields

Compensation Rate
$3,119
Employee ID
510167

Whitney Morris holds the role of Eligibility Assistant at Human Services within Family Assistance Field Staff. Their status is full-time. In 2026, their total compensation was $38,346.

Jamie Deweese

Eligibility Assistant/Human Services

2026 total comp
$38,283
Sub-department
Field Operations_Family Assist
Base pay
$37,428
Overtime
$0
Other pay
$855
Benefits
$0
Total compensation
$38,283
Employment type
Full-Time
Pay basis
Monthly

Source-specific fields

Compensation Rate
$3,119
Employee ID
587926

At Human Services, Jamie Deweese serves as a Eligibility Assistant within Field Operations_Family Assist. They work full-time. Their 2026 pay totaled $38,283.

Claricee Hickey

Eligibility Assistant/Human Services

2026 total comp
$38,232
Sub-department
Field Operations_Family Assist
Base pay
$38,232
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,232
Employment type
Full-Time
Pay basis
Monthly
Middle name
J

Source-specific fields

Compensation Rate
$3,186
Employee ID
366713

At Human Services, Claricee Hickey serves as a Eligibility Assistant within Field Operations_Family Assist. They work full-time. Their 2026 pay totaled $38,232.