City of Baltimore / Bcit 311 Call Center
Agency file
The Bcit 311 Call Center is a government agency that delivers public services and programs within its jurisdiction.
In 2025, this agency had 50 employees with median total compensation of $55,278; the highest distinct record was $109,365.
What the records show
These summaries compare pay within the agency before listing individual records.
How 2025 total compensation is spread across the 50 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($55,278) — half earn less, half more. The far-right bar collects the highest earners.
What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.
The pay ladder for this department. Someone at the 90th percentile earns $95,010 — more than 90% of the department; the 10th percentile earns $45,806. The shaded band is the middle half of employees (25th–75th percentile).
The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.
Trend
How this department's total payroll, headcount, and median pay changed across the 5 published years.
| Year | Total payroll | Employees | Median pay |
|---|---|---|---|
| 2021 | $2.8M — | 54 — | $47,787 — |
| 2022 | $2.9M ▲ 1.9% | 61 ▲ 13.0% | $47,259 ▼ 1.1% |
| 2023 | $3M ▲ 5.1% | 66 ▲ 8.2% | $50,701 ▲ 7.3% |
| 2024 | $3.2M ▲ 4.2% | 57 ▼ 13.6% | $52,204 ▲ 3.0% |
| 2025 | $3.1M ▼ 2.5% | 50 ▼ 12.3% | $55,278 ▲ 5.9% |
Record list
Page 1
Call Center Agent I/Bcit 311 Call Center
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John Sills holds the role of Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2012, about 9 years. In 2021, their total compensation was $45,422.
33361 - Call Center Agent I/Bcit 311 Call Center
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Samantha Royster holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Hired in 2022, they have about 2 years of service. In 2024, their total compensation was $45,156.
33361 - Call Center Agent I/Bcit 311 Call Center
Source-specific fields
Lauren Bowman holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2018, about 6 years. In 2024, their total compensation was $45,071.
33361 - Call Center Agent I/Bcit 311 Call Center
Source-specific fields
Brenda Mercado works as a 33361 - Call Center Agent I for Bcit 311 Call Center. Hired in 2005, they have about 19 years of service. Brenda earned $44,799 in 2024.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Keeva Flood serves as a Call Center Agent I. Their tenure dates to 2007, about 14 years. Their 2021 pay totaled $44,347.
33361 - Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Eric Gay serves as a 33361 - Call Center Agent I. Hired in 2021, they have about 2 years of service. Their 2023 pay totaled $44,118.
Call Center Agent I/Bcit 311 Call Center
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Sharrion Reynolds holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2006 (about 15 years). In 2021, their total compensation was $44,108.
Call Center Agent I/Bcit 311 Call Center
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Shanell Richard is a Call Center Agent I at Bcit 311 Call Center. They have served since 2016 (about 5 years). 2021 total compensation came to $44,017.
Call Center Agent I/Bcit 311 Call Center
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Rogers Gross holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2012 (about 9 years). In 2021, their total compensation was $43,976.
Call Center Agent I/Bcit 311 Call Center
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Ameer Davis works as a Call Center Agent I for Bcit 311 Call Center. Hired in 2013, they have about 8 years of service. Ameer earned $43,232 in 2021.
Na/Bcit 311 Call Center
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Sharron Rosenbaum works as a Na for Bcit 311 Call Center. Their tenure dates to 2003, about 20 years. Sharron earned $42,583 in 2023.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Jasmine Hyman serves as a Call Center Agent I. They have served since 2022 (about 3 years). Their 2025 pay totaled $42,530.
Call Center Agent I/Bcit 311 Call Center
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Ashley Sabb is a Call Center Agent I at Bcit 311 Call Center. They have served since 2022 (about 3 years). 2025 total compensation came to $42,205.