City of Baltimore / Bcit 311 Call Center
Agency file
The Bcit 311 Call Center is a government agency that delivers public services and programs within its jurisdiction.
In 2025, this agency had 50 employees with median total compensation of $55,278; the highest distinct record was $109,365.
What the records show
These summaries compare pay within the agency before listing individual records.
How 2025 total compensation is spread across the 50 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($55,278) — half earn less, half more. The far-right bar collects the highest earners.
What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.
The pay ladder for this department. Someone at the 90th percentile earns $95,010 — more than 90% of the department; the 10th percentile earns $45,806. The shaded band is the middle half of employees (25th–75th percentile).
The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.
Trend
How this department's total payroll, headcount, and median pay changed across the 5 published years.
| Year | Total payroll | Employees | Median pay |
|---|---|---|---|
| 2021 | $2.8M — | 54 — | $47,787 — |
| 2022 | $2.9M ▲ 1.9% | 61 ▲ 13.0% | $47,259 ▼ 1.1% |
| 2023 | $3M ▲ 5.1% | 66 ▲ 8.2% | $50,701 ▲ 7.3% |
| 2024 | $3.2M ▲ 4.2% | 57 ▼ 13.6% | $52,204 ▲ 3.0% |
| 2025 | $3.1M ▼ 2.5% | 50 ▼ 12.3% | $55,278 ▲ 5.9% |
Record list
Page 1
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Tennille Gilliam serves as a Call Center Agent I. They have served since 2007 (about 14 years). Their 2021 pay totaled $49,136.
Call Center Agent I/Bcit 311 Call Center
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Erica Roundtree is a Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2015, about 6 years. 2021 total compensation came to $48,922.
33361 - Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Patricia Jones serves as a 33361 - Call Center Agent I. Hired in 2007, they have about 17 years of service. Their 2024 pay totaled $48,838.
33361 - Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Sharrion Reynolds serves as a 33361 - Call Center Agent I. Hired in 2006, they have about 18 years of service. Their 2024 pay totaled $48,830.
Call Center Agent I/Bcit 311 Call Center
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Jeardon Keith holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2002 (about 19 years). In 2021, their total compensation was $48,523.
Call Center Agent I/Bcit 311 Call Center
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Carethia Harris Watson holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 1997, they have about 24 years of service. In 2021, their total compensation was $48,352.
Call Center Agent I/Bcit 311 Call Center
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Shaleta Bryant holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 16 years). In 2021, their total compensation was $48,245.
Call Center Agent I/Bcit 311 Call Center
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Tia Michelle Diggs is a Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2018, about 7 years. 2025 total compensation came to $48,170.
N/A/Bcit 311 Call Center
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Thomas Mwaura holds the role of N/A at Bcit 311 Call Center. Their tenure dates to 2003, about 21 years. In 2024, their total compensation was $48,087.
33361 - Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Roxane Rivers serves as a 33361 - Call Center Agent I. They have served since 2022 (about 2 years). Their 2024 pay totaled $48,056.
Call Center Agent I/Bcit 311 Call Center
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Adrienne Coner is a Call Center Agent I at Bcit 311 Call Center. Hired in 2008, they have about 13 years of service. 2021 total compensation came to $48,052.
Call Center Agent I/Bcit 311 Call Center
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Cindy Crowell holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 1999 (about 22 years). In 2021, their total compensation was $48,018.
Call Center Agent I/Bcit 311 Call Center
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Lauren Elizabeth Bowman holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 2018, they have about 7 years of service. In 2025, their total compensation was $47,952.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Lynne Hellman serves as a Call Center Agent I. Hired in 2005, they have about 16 years of service. Their 2021 pay totaled $47,556.
33361 - Call Center Agent I/Bcit 311 Call Center
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Keeva Flood is a 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 2014 (about 10 years). 2024 total compensation came to $47,542.
Call Center Agent I/Bcit 311 Call Center
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Toree Oliver is a Call Center Agent I at Bcit 311 Call Center. Hired in 2008, they have about 13 years of service. 2021 total compensation came to $47,274.
33361 - Call Center Agent I/Bcit 311 Call Center
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Shanell Gorie is a 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 2018 (about 6 years). 2024 total compensation came to $47,110.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Tahsen Carr serves as a Call Center Agent I. They have served since 2023 (about 2 years). Their 2025 pay totaled $47,039.
N/A/Bcit 311 Call Center
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James Kroger is a N/A at Bcit 311 Call Center. Their tenure dates to 2005, about 19 years. 2024 total compensation came to $46,980.
33361 - Call Center Agent I/Bcit 311 Call Center
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Chandra Bailey is a 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 2014 (about 10 years). 2024 total compensation came to $46,945.
33361 - Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Tia Diggs serves as a 33361 - Call Center Agent I. They have served since 2018 (about 6 years). Their 2024 pay totaled $46,863.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Camille Lecato serves as a Call Center Agent I. Their tenure dates to 2005, about 16 years. Their 2021 pay totaled $46,702.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Rasheeda Mitchell serves as a Call Center Agent I. Hired in 2002, they have about 19 years of service. Their 2021 pay totaled $46,665.
Call Center Agent I/Bcit 311 Call Center
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Stacey Jackson holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 16 years). In 2021, their total compensation was $46,606.
Call Center Agent I/Bcit 311 Call Center
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Denise Fordham holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2007 (about 14 years). In 2021, their total compensation was $46,511.
Call Center Agent I/Bcit 311 Call Center
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Michelle Scott is a Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2007, about 14 years. 2021 total compensation came to $46,485.
Call Center Agent I/Bcit 311 Call Center
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Sonya Little is a Call Center Agent I at Bcit 311 Call Center. Hired in 2002, they have about 19 years of service. 2021 total compensation came to $46,438.
Call Center Agent I/Bcit 311 Call Center
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Chandra Bailey holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 2014, they have about 7 years of service. In 2021, their total compensation was $46,343.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Kira Moore serves as a Call Center Agent I. They have served since 2006 (about 15 years). Their 2021 pay totaled $46,303.
Call Center Agent I/Bcit 311 Call Center
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Ashley Bailey holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2006 (about 15 years). In 2021, their total compensation was $46,295.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Patricia Jones serves as a Call Center Agent I. They have served since 2007 (about 14 years). Their 2021 pay totaled $46,262.
Call Center Agent I/Bcit 311 Call Center
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Andrea Boswell holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 2005, they have about 16 years of service. In 2021, their total compensation was $46,260.
Call Center Agent I/Bcit 311 Call Center
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Brenda Mercado is a Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 16 years). 2021 total compensation came to $46,139.
Call Center Agent I/Bcit 311 Call Center
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Kemi Streeter works as a Call Center Agent I for Bcit 311 Call Center. Their tenure dates to 2006, about 15 years. Kemi earned $45,979 in 2021.
Call Center Agent I/Bcit 311 Call Center
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Khadijah Lomax-Bey holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 2023, they have about 2 years of service. In 2025, their total compensation was $45,806.
33361 - Call Center Agent I/Bcit 311 Call Center
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Delphine Lincoln works as a 33361 - Call Center Agent I for Bcit 311 Call Center. Hired in 2021, they have about 3 years of service. Delphine earned $45,678 in 2024.