City of Baltimore / Bcit 311 Call Center
Agency file
The Bcit 311 Call Center is a government agency that delivers public services and programs within its jurisdiction.
In 2025, this agency had 50 employees with median total compensation of $55,278; the highest distinct record was $109,365.
What the records show
These summaries compare pay within the agency before listing individual records.
How 2025 total compensation is spread across the 50 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($55,278) — half earn less, half more. The far-right bar collects the highest earners.
What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.
The pay ladder for this department. Someone at the 90th percentile earns $95,010 — more than 90% of the department; the 10th percentile earns $45,806. The shaded band is the middle half of employees (25th–75th percentile).
The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.
Trend
How this department's total payroll, headcount, and median pay changed across the 5 published years.
| Year | Total payroll | Employees | Median pay |
|---|---|---|---|
| 2021 | $2.8M — | 54 — | $47,787 — |
| 2022 | $2.9M ▲ 1.9% | 61 ▲ 13.0% | $47,259 ▼ 1.1% |
| 2023 | $3M ▲ 5.1% | 66 ▲ 8.2% | $50,701 ▲ 7.3% |
| 2024 | $3.2M ▲ 4.2% | 57 ▼ 13.6% | $52,204 ▲ 3.0% |
| 2025 | $3.1M ▼ 2.5% | 50 ▼ 12.3% | $55,278 ▲ 5.9% |
Record list
Page 1
Call Center Agent I/Bcit 311 Call Center
Source-specific fields
Robin Gilliam works as a Call Center Agent I for Bcit 311 Call Center. Hired in 2003, they have about 22 years of service. Robin earned $73,386 in 2025.
Trainer Officer/Bcit 311 Call Center
Source-specific fields
Sharron Rosenbaum holds the role of Trainer Officer at Bcit 311 Call Center. They have served since 2003 (about 18 years). In 2021, their total compensation was $73,352.
31107 - Operations Specialist I/Bcit 311 Call Center
Source-specific fields
At Bcit 311 Call Center, Nicole Moore serves as a 31107 - Operations Specialist I. Their tenure dates to 2003, about 21 years. Their 2024 pay totaled $71,972.
33672 - Training Officer (Civil Service)/Bcit 311 Call Center
Source-specific fields
Thomas Mwaura works as a 33672 - Training Officer (Civil Service) for Bcit 311 Call Center. They have served since 2003 (about 20 years). Thomas earned $71,507 in 2023.
33365 - Call Center Supervisor/Bcit 311 Call Center
Source-specific fields
At Bcit 311 Call Center, Eduardo Blanche serves as a 33365 - Call Center Supervisor. They have served since 2008 (about 16 years). Their 2024 pay totaled $71,205.
33672 - Trainer Officer/Bcit 311 Call Center
Source-specific fields
Thomas Mwaura works as a 33672 - Trainer Officer for Bcit 311 Call Center. Hired in 2003, they have about 19 years of service. Thomas earned $71,110 in 2022.