City of Baltimore / Bcit 311 Call Center
Agency file
The Bcit 311 Call Center is a government agency that delivers public services and programs within its jurisdiction.
In 2025, this agency had 50 employees with median total compensation of $55,278; the highest distinct record was $109,365.
What the records show
These summaries compare pay within the agency before listing individual records.
How 2025 total compensation is spread across the 50 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($55,278) — half earn less, half more. The far-right bar collects the highest earners.
What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.
The pay ladder for this department. Someone at the 90th percentile earns $95,010 — more than 90% of the department; the 10th percentile earns $45,806. The shaded band is the middle half of employees (25th–75th percentile).
The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.
Trend
How this department's total payroll, headcount, and median pay changed across the 5 published years.
| Year | Total payroll | Employees | Median pay |
|---|---|---|---|
| 2021 | $2.8M — | 54 — | $47,787 — |
| 2022 | $2.9M ▲ 1.9% | 61 ▲ 13.0% | $47,259 ▼ 1.1% |
| 2023 | $3M ▲ 5.1% | 66 ▲ 8.2% | $50,701 ▲ 7.3% |
| 2024 | $3.2M ▲ 4.2% | 57 ▼ 13.6% | $52,204 ▲ 3.0% |
| 2025 | $3.1M ▼ 2.5% | 50 ▼ 12.3% | $55,278 ▲ 5.9% |
Record list
Page 1
Call Center Agent I/Bcit 311 Call Center
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Andrea N Lewis holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 20 years). In 2025, their total compensation was $73,909.
Call Center Agent I/Bcit 311 Call Center
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Robin Gilliam works as a Call Center Agent I for Bcit 311 Call Center. Hired in 2003, they have about 22 years of service. Robin earned $73,386 in 2025.
Trainer Officer/Bcit 311 Call Center
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Sharron Rosenbaum holds the role of Trainer Officer at Bcit 311 Call Center. They have served since 2003 (about 18 years). In 2021, their total compensation was $73,352.
31107 - Operations Specialist I/Bcit 311 Call Center
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At Bcit 311 Call Center, Nicole Moore serves as a 31107 - Operations Specialist I. Their tenure dates to 2003, about 21 years. Their 2024 pay totaled $71,972.
33672 - Training Officer (Civil Service)/Bcit 311 Call Center
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Thomas Mwaura works as a 33672 - Training Officer (Civil Service) for Bcit 311 Call Center. They have served since 2003 (about 20 years). Thomas earned $71,507 in 2023.
33365 - Call Center Supervisor/Bcit 311 Call Center
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At Bcit 311 Call Center, Eduardo Blanche serves as a 33365 - Call Center Supervisor. They have served since 2008 (about 16 years). Their 2024 pay totaled $71,205.
33672 - Trainer Officer/Bcit 311 Call Center
Source-specific fields
Thomas Mwaura works as a 33672 - Trainer Officer for Bcit 311 Call Center. Hired in 2003, they have about 19 years of service. Thomas earned $71,110 in 2022.
33365 - Call Center Supervisor/Bcit 311 Call Center
Source-specific fields
Nichole Crosier is a 33365 - Call Center Supervisor at Bcit 311 Call Center. Hired in 2003, they have about 19 years of service. 2022 total compensation came to $69,616.
Call Center Agent I/Bcit 311 Call Center
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Wanda D Wilkerson is a Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 1998, about 27 years. 2025 total compensation came to $69,337.
Call Center Supervisor/Bcit 311 Call Center
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Michelle Scott works as a Call Center Supervisor for Bcit 311 Call Center. Hired in 2007, they have about 18 years of service. Michelle earned $69,315 in 2025.
Trainer Officer/Bcit 311 Call Center
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Thomas Mwaura holds the role of Trainer Officer at Bcit 311 Call Center. Their tenure dates to 2003, about 18 years. In 2021, their total compensation was $68,702.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Andrea W Boswell serves as a Call Center Agent I. Hired in 2005, they have about 20 years of service. Their 2025 pay totaled $67,899.
Call Center Supervisor/Bcit 311 Call Center
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Nichole Palmer works as a Call Center Supervisor for Bcit 311 Call Center. Hired in 2003, they have about 18 years of service. Nichole earned $67,772 in 2021.
33365 - Call Center Supervisor/Bcit 311 Call Center
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At Bcit 311 Call Center, Nicole Moore serves as a 33365 - Call Center Supervisor. They have served since 2003 (about 20 years). Their 2023 pay totaled $66,686.
33365 - Call Center Supervisor/Bcit 311 Call Center
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Shaleta Bryant is a 33365 - Call Center Supervisor at Bcit 311 Call Center. Hired in 2005, they have about 19 years of service. 2024 total compensation came to $66,458.
33361 - Call Center Agent I/Bcit 311 Call Center
Source-specific fields
Tennille Gilliam works as a 33361 - Call Center Agent I for Bcit 311 Call Center. They have served since 2007 (about 17 years). Tennille earned $66,165 in 2024.
Call Center Supervisor/Bcit 311 Call Center
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Eduardo Blanche works as a Call Center Supervisor for Bcit 311 Call Center. Hired in 2008, they have about 13 years of service. Eduardo earned $65,449 in 2021.
Call Center Supervisor/Bcit 311 Call Center
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La Hill works as a Call Center Supervisor for Bcit 311 Call Center. They have served since 2007 (about 14 years). La earned $65,232 in 2021.
Call Center Agent I/Bcit 311 Call Center
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Karen N Kendall holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2003 (about 22 years). In 2025, their total compensation was $65,145.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Denise Fordham serves as a Call Center Agent I. Hired in 2007, they have about 18 years of service. Their 2025 pay totaled $64,915.
Call Center Supervisor/Bcit 311 Call Center
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Frankie Ellis works as a Call Center Supervisor for Bcit 311 Call Center. Hired in 2003, they have about 18 years of service. Frankie earned $64,729 in 2021.
Call Center Supervisor/Bcit 311 Call Center
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At Bcit 311 Call Center, Nicole Moore serves as a Call Center Supervisor. Their tenure dates to 2003, about 18 years. Their 2021 pay totaled $63,476.
33361 - Call Center Agent I/Bcit 311 Call Center
Source-specific fields
Andrea Lewis holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 19 years). In 2024, their total compensation was $62,079.
33361 - Call Center Agent I/Bcit 311 Call Center
Source-specific fields
At Bcit 311 Call Center, Karen Kendall serves as a 33361 - Call Center Agent I. They have served since 2003 (about 21 years). Their 2024 pay totaled $61,699.
33361 - Call Center Agent I/Bcit 311 Call Center
Source-specific fields
Dionne Scroggins holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Hired in 2005, they have about 19 years of service. In 2024, their total compensation was $60,275.
Call Center Agent I/Bcit 311 Call Center
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Theresa Wharton Johnson is a Call Center Agent I at Bcit 311 Call Center. They have served since 2018 (about 7 years). 2025 total compensation came to $59,361.
33361 - Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Robin Gilliam serves as a 33361 - Call Center Agent I. Their tenure dates to 2003, about 21 years. Their 2024 pay totaled $58,990.
33361 - Call Center Agent I/Bcit 311 Call Center
Source-specific fields
Wanda Wilkerson works as a 33361 - Call Center Agent I for Bcit 311 Call Center. They have served since 1998 (about 26 years). Wanda earned $58,820 in 2024.
33361 - Call Center Agent I/Bcit 311 Call Center
Source-specific fields
Gloria Iheme is a 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 1995 (about 28 years). 2023 total compensation came to $58,460.
33361 - Call Center Agent I/Bcit 311 Call Center
Source-specific fields
Michelle Scott works as a 33361 - Call Center Agent I for Bcit 311 Call Center. Hired in 2007, they have about 17 years of service. Michelle earned $57,802 in 2024.
33361 - Call Center Agent I/Bcit 311 Call Center
Source-specific fields
At Bcit 311 Call Center, Shaleta Bryant serves as a 33361 - Call Center Agent I. They have served since 2005 (about 18 years). Their 2023 pay totaled $56,852.
33361 - Call Center Agent I/Bcit 311 Call Center
Source-specific fields
Denise Fordham works as a 33361 - Call Center Agent I for Bcit 311 Call Center. Hired in 2007, they have about 17 years of service. Denise earned $56,122 in 2024.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Kemi B Streeter serves as a Call Center Agent I. Their tenure dates to 2006, about 19 years. Their 2025 pay totaled $55,946.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Cindy M Crowell serves as a Call Center Agent I. Their tenure dates to 1999, about 26 years. Their 2025 pay totaled $55,928.
Call Center Agent I/Bcit 311 Call Center
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Camille R Lecato holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 2005, they have about 20 years of service. In 2025, their total compensation was $55,600.
Call Center Agent I/Bcit 311 Call Center
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Adrienne L Coner works as a Call Center Agent I for Bcit 311 Call Center. Hired in 2008, they have about 17 years of service. Adrienne earned $55,336 in 2025.
Call Center Agent I/Bcit 311 Call Center
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Carethia Harris Watson holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 1997, they have about 28 years of service. In 2025, their total compensation was $55,321.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Jeardon B Keith serves as a Call Center Agent I. Hired in 2002, they have about 23 years of service. Their 2025 pay totaled $55,236.
33361 - Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Theresa Johnson serves as a 33361 - Call Center Agent I. Hired in 2018, they have about 6 years of service. Their 2024 pay totaled $55,176.
Call Center Agent I/Bcit 311 Call Center
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John D Sills is a Call Center Agent I at Bcit 311 Call Center. Hired in 2012, they have about 13 years of service. 2025 total compensation came to $55,008.