City of Baltimore / Bcit 311 Call Center
Agency file
The Bcit 311 Call Center is a government agency that delivers public services and programs within its jurisdiction.
In 2025, this agency had 50 employees with median total compensation of $55,278; the highest distinct record was $109,365.
What the records show
These summaries compare pay within the agency before listing individual records.
How 2025 total compensation is spread across the 50 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($55,278) — half earn less, half more. The far-right bar collects the highest earners.
What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.
The pay ladder for this department. Someone at the 90th percentile earns $95,010 — more than 90% of the department; the 10th percentile earns $45,806. The shaded band is the middle half of employees (25th–75th percentile).
The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.
Trend
How this department's total payroll, headcount, and median pay changed across the 5 published years.
| Year | Total payroll | Employees | Median pay |
|---|---|---|---|
| 2021 | $2.8M — | 54 — | $47,787 — |
| 2022 | $2.9M ▲ 1.9% | 61 ▲ 13.0% | $47,259 ▼ 1.1% |
| 2023 | $3M ▲ 5.1% | 66 ▲ 8.2% | $50,701 ▲ 7.3% |
| 2024 | $3.2M ▲ 4.2% | 57 ▼ 13.6% | $52,204 ▲ 3.0% |
| 2025 | $3.1M ▼ 2.5% | 50 ▼ 12.3% | $55,278 ▲ 5.9% |
Record list
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Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Kira L Moore serves as a Call Center Agent I. Their tenure dates to 2006, about 19 years. Their 2025 pay totaled $54,469.
33361 - Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Camille Lecato serves as a 33361 - Call Center Agent I. Hired in 2005, they have about 19 years of service. Their 2024 pay totaled $53,913.
Call Center Agent I/Bcit 311 Call Center
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Chandra M Bailey holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2014 (about 11 years). In 2025, their total compensation was $53,852.
Call Center Agent I/Bcit 311 Call Center
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Stacey A Jackson works as a Call Center Agent I for Bcit 311 Call Center. Hired in 2005, they have about 20 years of service. Stacey earned $53,470 in 2025.
Call Center Agent I/Bcit 311 Call Center
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Rasheeda T Mitchell works as a Call Center Agent I for Bcit 311 Call Center. They have served since 2002 (about 23 years). Rasheeda earned $53,155 in 2025.
Call Center Agent I/Bcit 311 Call Center
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Erica Roundtree is a Call Center Agent I at Bcit 311 Call Center. Hired in 2015, they have about 10 years of service. 2025 total compensation came to $53,149.
33361 - Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Carethia Watson serves as a 33361 - Call Center Agent I. Their tenure dates to 1997, about 27 years. Their 2024 pay totaled $53,032.
33361 - Call Center Agent I/Bcit 311 Call Center
Source-specific fields
Stacey Jackson holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2005, about 19 years. In 2024, their total compensation was $52,986.
33361 - Call Center Agent I/Bcit 311 Call Center
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Adrienne Coner is a 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 2008 (about 16 years). 2024 total compensation came to $52,825.
33361 - Call Center Agent I/Bcit 311 Call Center
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Jeardon Keith is a 33361 - Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2002, about 22 years. 2024 total compensation came to $52,808.
Call Center Agent I/Bcit 311 Call Center
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Lynne Hellman holds the role of Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2005, about 20 years. In 2025, their total compensation was $52,609.
33361 - Call Center Agent I/Bcit 311 Call Center
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Kemi Streeter works as a 33361 - Call Center Agent I for Bcit 311 Call Center. Hired in 2006, they have about 18 years of service. Kemi earned $52,551 in 2024.
33361 - Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, James Kroger serves as a 33361 - Call Center Agent I. Their tenure dates to 2005, about 18 years. Their 2023 pay totaled $52,521.
33361 - Call Center Agent I/Bcit 311 Call Center
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John Sills holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2012, about 12 years. In 2024, their total compensation was $52,434.
Call Center Agent I/Bcit 311 Call Center
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Delphine C Lincoln holds the role of Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2021, about 4 years. In 2025, their total compensation was $52,320.
33361 - Call Center Agent I/Bcit 311 Call Center
Source-specific fields
At Bcit 311 Call Center, Andrea Boswell serves as a 33361 - Call Center Agent I. Hired in 2005, they have about 19 years of service. Their 2024 pay totaled $52,204.
33361 - Call Center Agent I/Bcit 311 Call Center
Source-specific fields
Cindy Crowell holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 1999 (about 25 years). In 2024, their total compensation was $51,918.
33361 - Call Center Agent I/Bcit 311 Call Center
Source-specific fields
Rasheeda Mitchell is a 33361 - Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2002, about 22 years. 2024 total compensation came to $51,670.
33361 - Call Center Agent I/Bcit 311 Call Center
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Kira Moore is a 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 2006 (about 18 years). 2024 total compensation came to $51,602.
Call Center Agent I/Bcit 311 Call Center
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Ameer J Davis holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2017 (about 8 years). In 2025, their total compensation was $51,505.
Call Center Agent I/Bcit 311 Call Center
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James Kroger holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 2005, they have about 16 years of service. In 2021, their total compensation was $51,495.
Call Center Agent I/Bcit 311 Call Center
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Gloria Iheme works as a Call Center Agent I for Bcit 311 Call Center. Their tenure dates to 1995, about 26 years. Gloria earned $51,444 in 2021.
Call Center Agent I/Bcit 311 Call Center
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Ashley N Bailey holds the role of Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2015, about 10 years. In 2025, their total compensation was $51,147.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Patricia D Jones serves as a Call Center Agent I. They have served since 2007 (about 18 years). Their 2025 pay totaled $51,123.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Wanda Wilkerson serves as a Call Center Agent I. Hired in 1998, they have about 23 years of service. Their 2021 pay totaled $51,098.
Call Center Agent I/Bcit 311 Call Center
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Andrea Lewis holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 16 years). In 2021, their total compensation was $50,974.
33361 - Call Center Agent I/Bcit 311 Call Center
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Ashley Bailey holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Hired in 2015, they have about 9 years of service. In 2024, their total compensation was $50,915.