City of Baltimore / Bcit 311 Call Center
Agency file
The Bcit 311 Call Center is a government agency that delivers public services and programs within its jurisdiction.
In 2025, this agency had 50 employees with median total compensation of $55,278; the highest distinct record was $109,365.
What the records show
These summaries compare pay within the agency before listing individual records.
How 2025 total compensation is spread across the 50 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($55,278) — half earn less, half more. The far-right bar collects the highest earners.
What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.
The pay ladder for this department. Someone at the 90th percentile earns $95,010 — more than 90% of the department; the 10th percentile earns $45,806. The shaded band is the middle half of employees (25th–75th percentile).
The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.
Trend
How this department's total payroll, headcount, and median pay changed across the 5 published years.
| Year | Total payroll | Employees | Median pay |
|---|---|---|---|
| 2021 | $2.8M — | 54 — | $47,787 — |
| 2022 | $2.9M ▲ 1.9% | 61 ▲ 13.0% | $47,259 ▼ 1.1% |
| 2023 | $3M ▲ 5.1% | 66 ▲ 8.2% | $50,701 ▲ 7.3% |
| 2024 | $3.2M ▲ 4.2% | 57 ▼ 13.6% | $52,204 ▲ 3.0% |
| 2025 | $3.1M ▼ 2.5% | 50 ▼ 12.3% | $55,278 ▲ 5.9% |
Record list
Page 1
Operations Officer I/Bcit 311 Call Center
Source-specific fields
Ms. Nikki C Cooper works as a Operations Officer I for Bcit 311 Call Center. Their tenure dates to 2011, about 14 years. Ms. earned $87,504 in 2025.
Call Center Supervisor/Bcit 311 Call Center
Source-specific fields
La Tonya Y Hill holds the role of Call Center Supervisor at Bcit 311 Call Center. Their tenure dates to 2007, about 18 years. In 2025, their total compensation was $87,503.
31110 - Operations Officer II/Bcit 311 Call Center
Source-specific fields
At Bcit 311 Call Center, Nelson Eaton serves as a 31110 - Operations Officer II. Their tenure dates to 2002, about 22 years. Their 2024 pay totaled $87,177.
31109 - Operations Officer I (Civil Service)/Bcit 311 Call Center
Source-specific fields
Tatiana Jones holds the role of 31109 - Operations Officer I (Civil Service) at Bcit 311 Call Center. Their tenure dates to 2005, about 18 years. In 2023, their total compensation was $85,025.
Operations Officer I (Civil Service)/Bcit 311 Call Center
Source-specific fields
Tatiana Jones holds the role of Operations Officer I (Civil Service) at Bcit 311 Call Center. Hired in 2005, they have about 16 years of service. In 2021, their total compensation was $84,349.