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City of Baltimore / Dpw-Water & Waste Water (701) / Customer Care Analyst II

Job-title file

Customer Care Analyst II

Collect and analyze data to inform decisions, produce reports, and identify trends.

58 employees hold this title in Dpw-Water & Waste Water (701). Median total compensation for the role is $42,992, above the department median of $42,662.

Employees
58
Total payroll
$2.5M
Role median
$42,992
Agency median
$42,662
Comparison
Above

What the records show

Role pay distribution

Pay distribution for this role

$0$59,813+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 58 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 2

Robenia Bartee

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$40,078
Base pay
$40,078
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$40,078
Hire date
2008-11-17

Source-specific fields

Agencyid
A50
Annualsalary
44131
Employee ID
138321

Robenia Bartee holds the role of Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 2008 (about 12 years). In 2020, their total compensation was $40,078.

Auriel West

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$39,207
Base pay
$39,207
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,207
Hire date
2014-09-15

Source-specific fields

Agencyid
A50
Annualsalary
42161
Employee ID
153681

At Dpw-Water & Waste Water (701), Auriel West serves as a Customer Care Analyst II. They have served since 2014 (about 6 years). Their 2020 pay totaled $39,207.

Tyrone Braxton

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$38,735
Base pay
$38,735
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,735
Hire date
2018-09-08

Source-specific fields

Agencyid
A50
Annualsalary
37658
Employee ID
139166

At Dpw-Water & Waste Water (701), Tyrone Braxton serves as a Customer Care Analyst II. Their tenure dates to 2018, about 2 years. Their 2020 pay totaled $38,735.

Keina Weaver

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$38,693
Base pay
$38,693
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,693
Hire date
2015-03-30

Source-specific fields

Agencyid
A50
Annualsalary
42846
Employee ID
153581

Keina Weaver is a Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 2015 (about 5 years). 2020 total compensation came to $38,693.

Keambre Sampson

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$38,315
Base pay
$38,315
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,315
Hire date
2008-08-04

Source-specific fields

Agencyid
A50
Annualsalary
37658
Employee ID
150865

Keambre Sampson works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). Hired in 2008, they have about 12 years of service. Keambre earned $38,315 in 2020.

Nickcora Daughton

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$38,176
Base pay
$38,176
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,176
Hire date
2013-12-16

Source-specific fields

Agencyid
A50
Annualsalary
37658
Employee ID
141290

At Dpw-Water & Waste Water (701), Nickcora Daughton serves as a Customer Care Analyst II. Their tenure dates to 2013, about 7 years. Their 2020 pay totaled $38,176.

Raeven Carter

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$37,699
Base pay
$37,699
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,699
Hire date
2008-06-21

Source-specific fields

Agencyid
A50
Annualsalary
37658
Employee ID
140191

Raeven Carter is a Customer Care Analyst II at Dpw-Water & Waste Water (701). Their tenure dates to 2008, about 12 years. 2020 total compensation came to $37,699.

Beverly Lasan

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$36,895
Base pay
$36,895
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,895
Hire date
2016-06-02

Source-specific fields

Agencyid
A50
Annualsalary
37658
Employee ID
146567

At Dpw-Water & Waste Water (701), Beverly Lasan serves as a Customer Care Analyst II. They have served since 2016 (about 4 years). Their 2020 pay totaled $36,895.

Ryan Crowder

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2017 total comp
$36,831
Base pay
$36,831
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,831
Hire date
2009-06-11

Source-specific fields

Agencyid
A50
Annualsalary
39343
Employee ID
99267

Ryan Crowder is a Customer Care Analyst II at Dpw-Water & Waste Water (701). Hired in 2009, they have about 8 years of service. 2017 total compensation came to $36,831.

Donyell Mclaurin

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2018 total comp
$35,214
Base pay
$35,214
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$35,214
Hire date
2007-01-16

Source-specific fields

Agencyid
A50
Annualsalary
36417
Employee ID
118167

Donyell Mclaurin is a Customer Care Analyst II at Dpw-Water & Waste Water (701). Hired in 2007, they have about 11 years of service. 2018 total compensation came to $35,214.

Rita Gunter

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2018 total comp
$33,663
Base pay
$33,663
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$33,663
Hire date
2010-06-03

Source-specific fields

Agencyid
A50
Annualsalary
35169
Employee ID
115003

Rita Gunter holds the role of Customer Care Analyst II at Dpw-Water & Waste Water (701). Hired in 2010, they have about 8 years of service. In 2018, their total compensation was $33,663.

Laisha Toatley-Hayes

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$33,636
Base pay
$33,636
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$33,636
Hire date
2018-09-08

Source-specific fields

Agencyid
A50
Annualsalary
37658
Employee ID
152813

Laisha Toatley-Hayes works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). Hired in 2018, they have about 2 years of service. Laisha earned $33,636 in 2020.

Sanvetta Cornish

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$33,632
Base pay
$33,632
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$33,632
Hire date
2018-06-30

Source-specific fields

Agencyid
A50
Annualsalary
37658
Employee ID
140920

Sanvetta Cornish holds the role of Customer Care Analyst II at Dpw-Water & Waste Water (701). Their tenure dates to 2018, about 2 years. In 2020, their total compensation was $33,632.

Carleita Coles

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2019 total comp
$33,569
Base pay
$33,569
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$33,569
Hire date
2018-08-25

Source-specific fields

Agencyid
A50
Annualsalary
35168
Employee ID
126185

Carleita Coles holds the role of Customer Care Analyst II at Dpw-Water & Waste Water (701). Hired in 2018, they have about a year of service. In 2019, their total compensation was $33,569.

Shanta Satterfield

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2018 total comp
$33,244
Base pay
$33,244
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$33,244
Hire date
2014-04-14

Source-specific fields

Agencyid
A50
Annualsalary
35169
Employee ID
120679

At Dpw-Water & Waste Water (701), Shanta Satterfield serves as a Customer Care Analyst II. They have served since 2014 (about 4 years). Their 2018 pay totaled $33,244.

Raleisha Cox-Martin

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$31,831
Base pay
$31,831
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$31,831
Hire date
2018-07-14

Source-specific fields

Agencyid
A50
Annualsalary
37658
Employee ID
140990

Raleisha Cox-Martin holds the role of Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 2018 (about 2 years). In 2020, their total compensation was $31,831.

Laura Pannell

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$25,803
Base pay
$25,803
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$25,803
Hire date
2015-07-20

Source-specific fields

Agencyid
A50
Annualsalary
37658
Employee ID
149198

Laura Pannell works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). They have served since 2015 (about 5 years). Laura earned $25,803 in 2020.

Christian Teixeira

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2018 total comp
$0
Base pay
$0
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$0
Hire date
2018-07-14

Source-specific fields

Agencyid
A50
Annualsalary
35168
Employee ID
121926

At Dpw-Water & Waste Water (701), Christian Teixeira serves as a Customer Care Analyst II. Hired in 2018, they have under a year of service. Their 2018 pay totaled $0.