City of Baltimore / Dpw-Water & Waste Water (701) / Customer Care Analyst II
Job-title file
Collect and analyze data to inform decisions, produce reports, and identify trends.
58 employees hold this title in Dpw-Water & Waste Water (701). Median total compensation for the role is $42,992, above the department median of $42,662.
What the records show
How total compensation varies among the 58 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.
Record list
Page 1
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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At Dpw-Water & Waste Water (701), Lucinda Rathmann serves as a Customer Care Analyst II. Their tenure dates to 2008, about 12 years. Their 2020 pay totaled $60,635.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Rochelle Mcduffie works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). They have served since 2006 (about 14 years). Rochelle earned $60,142 in 2020.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Ebony Alexander works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). Hired in 2004, they have about 16 years of service. Ebony earned $57,792 in 2020.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Genevieve Harrell works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). Their tenure dates to 1998, about 22 years. Genevieve earned $55,710 in 2020.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Rita Bryant-Hayden is a Customer Care Analyst II at Dpw-Water & Waste Water (701). Hired in 2007, they have about 13 years of service. 2020 total compensation came to $55,003.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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At Dpw-Water & Waste Water (701), Sonya Grant serves as a Customer Care Analyst II. They have served since 2014 (about 6 years). Their 2020 pay totaled $52,180.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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At Dpw-Water & Waste Water (701), Justin Hamlet serves as a Customer Care Analyst II. They have served since 2013 (about 7 years). Their 2020 pay totaled $51,553.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Kim Pinkney holds the role of Customer Care Analyst II at Dpw-Water & Waste Water (701). Their tenure dates to 2012, about 8 years. In 2020, their total compensation was $51,364.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Morgan Gillard works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). They have served since 2007 (about 13 years). Morgan earned $51,146 in 2020.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Inika Coleman holds the role of Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 2008 (about 12 years). In 2020, their total compensation was $50,894.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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At Dpw-Water & Waste Water (701), Anna Vann serves as a Customer Care Analyst II. They have served since 2016 (about 4 years). Their 2020 pay totaled $50,722.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Hilda Marshall is a Customer Care Analyst II at Dpw-Water & Waste Water (701). Their tenure dates to 2014, about 6 years. 2020 total compensation came to $49,595.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Karen Wilson holds the role of Customer Care Analyst II at Dpw-Water & Waste Water (701). Their tenure dates to 1981, about 39 years. In 2020, their total compensation was $49,388.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Veronica Coby is a Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 2008 (about 12 years). 2020 total compensation came to $48,740.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Satish Bhatia is a Customer Care Analyst II at Dpw-Water & Waste Water (701). Hired in 1998, they have about 22 years of service. 2020 total compensation came to $47,427.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Latisha Horne holds the role of Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 2016 (about 4 years). In 2020, their total compensation was $47,184.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Pauline Cole is a Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 2013 (about 4 years). 2017 total compensation came to $46,903.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Cheryl Avery is a Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 1998 (about 22 years). 2020 total compensation came to $46,821.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Tiesha Coleman works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). Hired in 2015, they have about 5 years of service. Tiesha earned $46,731 in 2020.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Tamika Brooks works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). Their tenure dates to 2018, about 2 years. Tamika earned $46,243 in 2020.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Lisa Harden is a Customer Care Analyst II at Dpw-Water & Waste Water (701). Their tenure dates to 2008, about 12 years. 2020 total compensation came to $46,057.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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At Dpw-Water & Waste Water (701), Jacqueline Mason serves as a Customer Care Analyst II. Hired in 2001, they have about 19 years of service. Their 2020 pay totaled $45,859.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Carla Sullivan holds the role of Customer Care Analyst II at Dpw-Water & Waste Water (701). Their tenure dates to 2012, about 8 years. In 2020, their total compensation was $45,592.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Shana Dixon holds the role of Customer Care Analyst II at Dpw-Water & Waste Water (701). Hired in 2016, they have about 4 years of service. In 2020, their total compensation was $45,502.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Constance Kelley works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). Their tenure dates to 2016, about 4 years. Constance earned $45,165 in 2020.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Courtney Becketts is a Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 2012 (about 8 years). 2020 total compensation came to $45,052.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Blanche Wilson holds the role of Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 2009 (about 11 years). In 2020, their total compensation was $44,298.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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At Dpw-Water & Waste Water (701), Danielle Hoggard serves as a Customer Care Analyst II. Hired in 2018, they have about 2 years of service. Their 2020 pay totaled $43,490.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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At Dpw-Water & Waste Water (701), Donyell Omoteso serves as a Customer Care Analyst II. Their tenure dates to 2007, about 13 years. Their 2020 pay totaled $43,143.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Tiara Mccullegan is a Customer Care Analyst II at Dpw-Water & Waste Water (701). Hired in 2015, they have about 5 years of service. 2020 total compensation came to $42,841.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Candice Merritt works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). Hired in 2014, they have about 6 years of service. Candice earned $42,680 in 2020.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Elexus Henderson works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). They have served since 2012 (about 8 years). Elexus earned $42,644 in 2020.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Nikia Redd works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). They have served since 2014 (about 6 years). Nikia earned $42,636 in 2020.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Robert Baul works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). Their tenure dates to 2015, about 5 years. Robert earned $42,399 in 2020.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Pamela Mckinnon works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). Their tenure dates to 2018, about 2 years. Pamela earned $42,299 in 2020.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Beryl Dade works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). Their tenure dates to 2012, about 8 years. Beryl earned $42,092 in 2020.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Anna Butler-Vann is a Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 2016 (about 3 years). 2019 total compensation came to $41,675.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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At Dpw-Water & Waste Water (701), Carleita James serves as a Customer Care Analyst II. Hired in 2018, they have about 2 years of service. Their 2020 pay totaled $40,795.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Latasha Mccray works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). They have served since 2018 (about 2 years). Latasha earned $40,108 in 2020.
Customer Care Analyst II/Dpw-Water & Waste Water (701)
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Nichelle Chappell is a Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 2016 (about 4 years). 2020 total compensation came to $40,078.