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City of Baltimore / Fin-Collections (006) / Customer Care Analyst II

Job-title file

Customer Care Analyst II

Collect and analyze data to inform decisions, produce reports, and identify trends.

9 employees hold this title in Fin-Collections (006). Median total compensation for the role is $37,098, below the department median of $43,883.

Employees
9
Total payroll
$323.7K
Role median
$37,098
Agency median
$43,883
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$11,766$48,780+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 9 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

Customer Care Analyst II is held in 4 City of Baltimore departments. In Fin-Collections (006), the median of $37,098 ranks #4 of 4.

Highest-paying departments for this role

Median total compensation for the Customer Care Analyst II role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Carolyn Robinson

Customer Care Analyst II/Fin-Collections (006)

2020 total comp
$41,700
Base pay
$41,700
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$41,700
Hire date
1988-06-20

Source-specific fields

Agencyid
A14
Annualsalary
42648
Employee ID
150468

Carolyn Robinson works as a Customer Care Analyst II for Fin-Collections (006). Their tenure dates to 1988, about 32 years. Carolyn earned $41,700 in 2020.

Kimberly Jones

Customer Care Analyst II/Fin-Collections (006)

2020 total comp
$41,579
Base pay
$41,579
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$41,579
Hire date
2009-09-21

Source-specific fields

Agencyid
A14
Annualsalary
43446
Employee ID
145905

At Fin-Collections (006), Kimberly Jones serves as a Customer Care Analyst II. Hired in 2009, they have about 11 years of service. Their 2020 pay totaled $41,579.