City of Baltimore / Finance - Collections / Customer Care Analyst II
Job-title file
Collect and analyze data to inform decisions, produce reports, and identify trends.
20 employees hold this title in Finance - Collections. Median total compensation for the role is $46,463, below the department median of $51,676.
What the records show
How total compensation varies among the 20 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.
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Customer Care Analyst II is held in 4 City of Baltimore departments. In Finance - Collections, the median of $46,463 ranks #2 of 4.
Median total compensation for the Customer Care Analyst II role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.
Same department
Record list
Page 1
Customer Care Analyst II/Finance - Collections
Source-specific fields
Damien Coleman is a Customer Care Analyst II at Finance - Collections. Their tenure dates to 2020, about 5 years. 2025 total compensation came to $58,884.
Customer Care Analyst II/Finance - Collections
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Olumide O Onasanya works as a Customer Care Analyst II for Finance - Collections. They have served since 2012 (about 13 years). Olumide earned $55,790 in 2025.
Customer Care Analyst II/Finance - Collections
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Carol A Barnett is a Customer Care Analyst II at Finance - Collections. Hired in 1987, they have about 38 years of service. 2025 total compensation came to $54,793.
Customer Care Analyst II/Finance - Collections
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Rhonda L Jones is a Customer Care Analyst II at Finance - Collections. Hired in 1995, they have about 30 years of service. 2025 total compensation came to $52,914.
Customer Care Analyst II/Finance - Collections
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Rachel E Mccrae-Mathurin works as a Customer Care Analyst II for Finance - Collections. They have served since 2015 (about 10 years). Rachel earned $51,013 in 2025.
Customer Care Analyst II/Finance - Collections
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Morag Payne holds the role of Customer Care Analyst II at Finance - Collections. Their tenure dates to 2013, about 12 years. In 2025, their total compensation was $50,327.
Customer Care Analyst II/Finance - Collections
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Karen Millings works as a Customer Care Analyst II for Finance - Collections. They have served since 2021 (about 4 years). Karen earned $49,885 in 2025.
Customer Care Analyst II/Finance - Collections
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Diana A Plunkett is a Customer Care Analyst II at Finance - Collections. They have served since 2007 (about 18 years). 2025 total compensation came to $49,836.
Customer Care Analyst II/Finance - Collections
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Sharonica A Clifton holds the role of Customer Care Analyst II at Finance - Collections. They have served since 2005 (about 20 years). In 2025, their total compensation was $46,816.
Customer Care Analyst II/Finance - Collections
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Capri Bullock is a Customer Care Analyst II at Finance - Collections. Their tenure dates to 2019, about 6 years. 2025 total compensation came to $46,490.
Customer Care Analyst II/Finance - Collections
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Tonya M Thomas works as a Customer Care Analyst II for Finance - Collections. Hired in 2012, they have about 13 years of service. Tonya earned $46,436 in 2025.
Customer Care Analyst II/Finance - Collections
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At Finance - Collections, Wallace Robertson serves as a Customer Care Analyst II. Their tenure dates to 2020, about 5 years. Their 2025 pay totaled $46,252.
Customer Care Analyst II/Finance - Collections
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Lakeisha Jones is a Customer Care Analyst II at Finance - Collections. Their tenure dates to 2022, about 3 years. 2025 total compensation came to $46,185.
Customer Care Analyst II/Finance - Collections
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Kenard Jackson is a Customer Care Analyst II at Finance - Collections. Hired in 2024, they have about a year of service. 2025 total compensation came to $40,768.
Customer Care Analyst II/Finance - Collections
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At Finance - Collections, Ricardo Burnette-Jones serves as a Customer Care Analyst II. They have served since 2023 (about 2 years). Their 2025 pay totaled $32,171.
Customer Care Analyst II/Finance - Collections
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Makda Robinson holds the role of Customer Care Analyst II at Finance - Collections. They have served since 2024 (about a year). In 2025, their total compensation was $31,916.
Customer Care Analyst II/Finance - Collections
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At Finance - Collections, Ahmed Olamide Busari serves as a Customer Care Analyst II. Hired in 2023, they have about 2 years of service. Their 2025 pay totaled $22,767.
Customer Care Analyst II/Finance - Collections
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Keshawna Smith is a Customer Care Analyst II at Finance - Collections. Their tenure dates to 2024, about a year. 2025 total compensation came to $21,974.
Customer Care Analyst II/Finance - Collections
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Russell Burton works as a Customer Care Analyst II for Finance - Collections. Their tenure dates to 2024, about a year. Russell earned $21,388 in 2025.
Customer Care Analyst II/Finance - Collections
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Agnieszka Bieganowska works as a Customer Care Analyst II for Finance - Collections. Hired in 2025, they have under a year of service. Agnieszka earned $14,692 in 2025.