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City of Baltimore / Finance - Collections / Customer Care Analyst III

Job-title file

Customer Care Analyst III

Collect and analyze data to inform decisions, produce reports, and identify trends.

26 employees hold this title in Finance - Collections. Median total compensation for the role is $56,731, above the department median of $51,676.

Employees
26
Total payroll
$1.5M
Role median
$56,731
Agency median
$51,676
Comparison
Above

What the records show

Role pay distribution

Pay distribution for this role

$42,634$70,676+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 26 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

Customer Care Analyst III is held in 4 City of Baltimore departments. In Finance - Collections, the median of $56,731 ranks #1 of 4.

Highest-paying departments for this role

Median total compensation for the Customer Care Analyst III role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Chainte T Brown

Customer Care Analyst III/Finance - Collections

2025 total comp
$53,366
Base pay
$53,366
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$53,366
Hire date
2001-01-11

Source-specific fields

Agencyid
A14
Annualsalary
54309
Employee ID
265890

Chainte T Brown holds the role of Customer Care Analyst III at Finance - Collections. They have served since 2001 (about 24 years). In 2025, their total compensation was $53,366.

Tonida Cooper

Customer Care Analyst III/Finance - Collections

2025 total comp
$53,333
Base pay
$53,333
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$53,333
Hire date
2023-12-14

Source-specific fields

Agencyid
A14
Annualsalary
47143
Employee ID
276290

Tonida Cooper works as a Customer Care Analyst III for Finance - Collections. Their tenure dates to 2023, about 2 years. Tonida earned $53,333 in 2025.