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City of Baltimore / Dpw-Water & Waste Water (701) / Customer Care Analyst III

Job-title file

Customer Care Analyst III

Collect and analyze data to inform decisions, produce reports, and identify trends.

9 employees hold this title in Dpw-Water & Waste Water (701). Median total compensation for the role is $46,073, above the department median of $42,662.

Employees
9
Total payroll
$415.6K
Role median
$46,073
Agency median
$42,662
Comparison
Above

What the records show

Role pay distribution

Pay distribution for this role

$42,084$52,174+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 9 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

Customer Care Analyst III is held in 4 City of Baltimore departments. In Dpw-Water & Waste Water (701), the median of $46,073 ranks #2 of 4.

Highest-paying departments for this role

Median total compensation for the Customer Care Analyst III role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Terri Mccalla

Customer Care Analyst III/Dpw-Water & Waste Water (701)

2017 total comp
$52,553
Base pay
$52,553
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$52,553
Hire date
2014-09-15

Source-specific fields

Agencyid
A50
Annualsalary
42602
Employee ID
104364

Terri Mccalla is a Customer Care Analyst III at Dpw-Water & Waste Water (701). Hired in 2014, they have about 3 years of service. 2017 total compensation came to $52,553.

Shontere Vanstory

Customer Care Analyst III/Dpw-Water & Waste Water (701)

2020 total comp
$50,184
Base pay
$50,184
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,184
Hire date
2012-06-04

Source-specific fields

Agencyid
A50
Annualsalary
46395
Employee ID
153116

Shontere Vanstory works as a Customer Care Analyst III for Dpw-Water & Waste Water (701). Their tenure dates to 2012, about 8 years. Shontere earned $50,184 in 2020.

Jasmine Barkley

Customer Care Analyst III/Dpw-Water & Waste Water (701)

2020 total comp
$49,832
Base pay
$49,832
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,832
Hire date
2007-06-23

Source-specific fields

Agencyid
A50
Annualsalary
46395
Employee ID
138240

Jasmine Barkley is a Customer Care Analyst III at Dpw-Water & Waste Water (701). They have served since 2007 (about 13 years). 2020 total compensation came to $49,832.

Natasha Drummond

Customer Care Analyst III/Dpw-Water & Waste Water (701)

2018 total comp
$47,128
Base pay
$47,128
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,128
Hire date
2014-09-15

Source-specific fields

Agencyid
A50
Annualsalary
44323
Employee ID
113451

Natasha Drummond works as a Customer Care Analyst III for Dpw-Water & Waste Water (701). Their tenure dates to 2014, about 4 years. Natasha earned $47,128 in 2018.

Rasheed Ray

Customer Care Analyst III/Dpw-Water & Waste Water (701)

2020 total comp
$46,073
Base pay
$46,073
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,073
Hire date
2010-06-21

Source-specific fields

Agencyid
A50
Annualsalary
46395
Employee ID
150060

Rasheed Ray holds the role of Customer Care Analyst III at Dpw-Water & Waste Water (701). Hired in 2010, they have about 10 years of service. In 2020, their total compensation was $46,073.

Loren Nelson

Customer Care Analyst III/Dpw-Water & Waste Water (701)

2020 total comp
$42,878
Base pay
$42,878
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,878
Hire date
2017-05-08

Source-specific fields

Agencyid
A50
Annualsalary
40274
Employee ID
148764

At Dpw-Water & Waste Water (701), Loren Nelson serves as a Customer Care Analyst III. Their tenure dates to 2017, about 3 years. Their 2020 pay totaled $42,878.

Angelique Bowers

Customer Care Analyst III/Dpw-Water & Waste Water (701)

2020 total comp
$42,549
Base pay
$42,549
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,549
Hire date
2016-09-26

Source-specific fields

Agencyid
A50
Annualsalary
45653
Employee ID
138965

Angelique Bowers works as a Customer Care Analyst III for Dpw-Water & Waste Water (701). They have served since 2016 (about 4 years). Angelique earned $42,549 in 2020.

Charla Lewis

Customer Care Analyst III/Dpw-Water & Waste Water (701)

2020 total comp
$42,300
Base pay
$42,300
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,300
Hire date
2015-08-31

Source-specific fields

Agencyid
A50
Annualsalary
40274
Employee ID
146804

At Dpw-Water & Waste Water (701), Charla Lewis serves as a Customer Care Analyst III. Hired in 2015, they have about 5 years of service. Their 2020 pay totaled $42,300.

Susan Mohr

Customer Care Analyst III/Dpw-Water & Waste Water (701)

2020 total comp
$42,084
Base pay
$42,084
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,084
Hire date
1977-12-31

Source-specific fields

Agencyid
A50
Annualsalary
52700
Employee ID
148259

Susan Mohr holds the role of Customer Care Analyst III at Dpw-Water & Waste Water (701). Their tenure dates to 1977, about 43 years. In 2020, their total compensation was $42,084.