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City of Baltimore / Dpw-Water & Waste Water (701) / Customer Care Analyst III

Job-title file

Customer Care Analyst III

Collect and analyze data to inform decisions, produce reports, and identify trends.

9 employees hold this title in Dpw-Water & Waste Water (701). Median total compensation for the role is $46,073, above the department median of $42,662.

Employees
9
Total payroll
$415.6K
Role median
$46,073
Agency median
$42,662
Comparison
Above

What the records show

Role pay distribution

Pay distribution for this role

$42,084$52,174+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 9 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Terri Mccalla

Customer Care Analyst III/Dpw-Water & Waste Water (701)

2017 total comp
$52,553
Base pay
$52,553
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$52,553
Hire date
2014-09-15

Source-specific fields

Agencyid
A50
Annualsalary
42602
Employee ID
104364

Terri Mccalla is a Customer Care Analyst III at Dpw-Water & Waste Water (701). Hired in 2014, they have about 3 years of service. 2017 total compensation came to $52,553.

Shontere Vanstory

Customer Care Analyst III/Dpw-Water & Waste Water (701)

2020 total comp
$50,184
Base pay
$50,184
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,184
Hire date
2012-06-04

Source-specific fields

Agencyid
A50
Annualsalary
46395
Employee ID
153116

Shontere Vanstory works as a Customer Care Analyst III for Dpw-Water & Waste Water (701). Their tenure dates to 2012, about 8 years. Shontere earned $50,184 in 2020.

Jasmine Barkley

Customer Care Analyst III/Dpw-Water & Waste Water (701)

2020 total comp
$49,832
Base pay
$49,832
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,832
Hire date
2007-06-23

Source-specific fields

Agencyid
A50
Annualsalary
46395
Employee ID
138240

Jasmine Barkley is a Customer Care Analyst III at Dpw-Water & Waste Water (701). They have served since 2007 (about 13 years). 2020 total compensation came to $49,832.

Natasha Drummond

Customer Care Analyst III/Dpw-Water & Waste Water (701)

2018 total comp
$47,128
Base pay
$47,128
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,128
Hire date
2014-09-15

Source-specific fields

Agencyid
A50
Annualsalary
44323
Employee ID
113451

Natasha Drummond works as a Customer Care Analyst III for Dpw-Water & Waste Water (701). Their tenure dates to 2014, about 4 years. Natasha earned $47,128 in 2018.

Rasheed Ray

Customer Care Analyst III/Dpw-Water & Waste Water (701)

2020 total comp
$46,073
Base pay
$46,073
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,073
Hire date
2010-06-21

Source-specific fields

Agencyid
A50
Annualsalary
46395
Employee ID
150060

Rasheed Ray holds the role of Customer Care Analyst III at Dpw-Water & Waste Water (701). Hired in 2010, they have about 10 years of service. In 2020, their total compensation was $46,073.

Loren Nelson

Customer Care Analyst III/Dpw-Water & Waste Water (701)

2020 total comp
$42,878
Base pay
$42,878
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,878
Hire date
2017-05-08

Source-specific fields

Agencyid
A50
Annualsalary
40274
Employee ID
148764

At Dpw-Water & Waste Water (701), Loren Nelson serves as a Customer Care Analyst III. Their tenure dates to 2017, about 3 years. Their 2020 pay totaled $42,878.

Angelique Bowers

Customer Care Analyst III/Dpw-Water & Waste Water (701)

2020 total comp
$42,549
Base pay
$42,549
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,549
Hire date
2016-09-26

Source-specific fields

Agencyid
A50
Annualsalary
45653
Employee ID
138965

Angelique Bowers works as a Customer Care Analyst III for Dpw-Water & Waste Water (701). They have served since 2016 (about 4 years). Angelique earned $42,549 in 2020.

Charla Lewis

Customer Care Analyst III/Dpw-Water & Waste Water (701)

2020 total comp
$42,300
Base pay
$42,300
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,300
Hire date
2015-08-31

Source-specific fields

Agencyid
A50
Annualsalary
40274
Employee ID
146804

At Dpw-Water & Waste Water (701), Charla Lewis serves as a Customer Care Analyst III. Hired in 2015, they have about 5 years of service. Their 2020 pay totaled $42,300.

Susan Mohr

Customer Care Analyst III/Dpw-Water & Waste Water (701)

2020 total comp
$42,084
Base pay
$42,084
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,084
Hire date
1977-12-31

Source-specific fields

Agencyid
A50
Annualsalary
52700
Employee ID
148259

Susan Mohr holds the role of Customer Care Analyst III at Dpw-Water & Waste Water (701). Their tenure dates to 1977, about 43 years. In 2020, their total compensation was $42,084.