Customer Care Analyst III

Collect and analyze data to inform decisions, produce reports, and identify trends.

26 employees hold this title in Finance - Collections. Median total compensation for the role is $56,731, above the department median of $51,676.

Employees: 26
Total payroll: $1.5M
Role median: $56,731
Agency median: $51,676
Comparison: Above

What the records show

Role pay distribution

Pay distribution for this role

$42,634$70,676+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 26 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

Customer Care Analyst III is held in 4 City of Baltimore departments. In Finance - Collections, the median of $56,731 ranks #1 of 4.

Highest-paying departments for this role

Dpw-Water & Waste Water (701)

$46,073 · 9

Fin-Collections (006)

$43,528 · 4

Trans-Highways (507)

$27,849 · 1

Median total compensation for the Customer Care Analyst III role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Lelani G Booker-Jeffers

Customer Care Analyst III/Finance - Collections

2025 total comp

$63,140

Base pay: $63,140
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,140
Hire date: 2005-10-13

Source-specific fields

Agencyid: A14
Annualsalary: 54309
Employee ID: 271578

At Finance - Collections, Lelani G Booker-Jeffers serves as a Customer Care Analyst III. They have served since 2005 (about 20 years). Their 2025 pay totaled $63,140.