City of Baltimore / M-R Information Technology (002)
Agency file
The M-R Information Technology (002) provides technology and information-systems services that support other government operations.
In 2020, this agency had 64 employees with median total compensation of $44,360; the highest distinct record was $130,521.
What the records show
These summaries compare pay within the agency before listing individual records.
How 2020 total compensation is spread across the 64 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($44,360) — half earn less, half more. The far-right bar collects the highest earners.
What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.
The pay ladder for this department. Someone at the 90th percentile earns $72,220 — more than 90% of the department; the 10th percentile earns $32,067. The shaded band is the middle half of employees (25th–75th percentile).
The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.
Trend
How this department's total payroll, headcount, and median pay changed across the 7 published years.
| Year | Total payroll | Employees | Median pay |
|---|---|---|---|
| 2013 | $2.6M — | 65 — | $37,486 — |
| 2015 | $2.9M ▲ 12.0% | 64 ▼ 1.5% | $42,139 ▲ 12.4% |
| 2016 | $2.8M ▼ 3.1% | 63 ▼ 1.6% | $41,759 ▼ 0.9% |
| 2017 | $2.4M ▼ 12.8% | 58 ▼ 7.9% | $39,708 ▼ 4.9% |
| 2018 | $2.7M ▲ 12.1% | 61 ▲ 5.2% | $43,033 ▲ 8.4% |
| 2019 | $2.9M ▲ 6.1% | 61 ±0% | $42,830 ▼ 0.5% |
| 2020 | $3M ▲ 5.5% | 64 ▲ 4.9% | $44,360 ▲ 3.6% |
Record list
Page 1
IT Division Manager/M-R Information Technology (002)
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At M-R Information Technology (002), Lisa Allen serves as a IT Division Manager. They have served since 2002 (about 18 years). Their 2020 pay totaled $130,521.
IT Specialist III Bcit/M-R Information Technology (002)
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Bradley Chranko is a IT Specialist III Bcit at M-R Information Technology (002). Their tenure dates to 2019, about a year. 2020 total compensation came to $96,847.
IT Specialist II Bcit/M-R Information Technology (002)
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Yadav Roka works as a IT Specialist II Bcit for M-R Information Technology (002). Their tenure dates to 2018, about 2 years. Yadav earned $86,461 in 2020.
Operations Officer I/M-R Information Technology (002)
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Tatiana Jones holds the role of Operations Officer I at M-R Information Technology (002). They have served since 2005 (about 15 years). In 2020, their total compensation was $81,179.
Call Center Supervisor/M-R Information Technology (002)
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Claudette Scott holds the role of Call Center Supervisor at M-R Information Technology (002). Their tenure dates to 1995, about 25 years. In 2020, their total compensation was $78,025.
Call Center Operations Manager/M-R Information Technology (002)
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Nelson Eaton works as a Call Center Operations Manager for M-R Information Technology (002). They have served since 2002 (about 18 years). Nelson earned $73,673 in 2020.
Call Center Supervisor/M-R Information Technology (002)
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Nichole Palmer is a Call Center Supervisor at M-R Information Technology (002). Hired in 2003, they have about 17 years of service. 2020 total compensation came to $72,220.
Trainer Officer/M-R Information Technology (002)
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Sharron Rosenbaum works as a Trainer Officer for M-R Information Technology (002). They have served since 2003 (about 17 years). Sharron earned $70,933 in 2020.
Call Center Supervisor/M-R Information Technology (002)
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Frankie Ellis is a Call Center Supervisor at M-R Information Technology (002). Their tenure dates to 2003, about 17 years. 2020 total compensation came to $69,480.
Trainer Officer/M-R Information Technology (002)
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Thomas Mwaura is a Trainer Officer at M-R Information Technology (002). Their tenure dates to 2003, about 17 years. 2020 total compensation came to $67,516.
Training Officer/M-R Information Technology (002)
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Sharron Rosenbaum holds the role of Training Officer at M-R Information Technology (002). Hired in 2003, they have about 14 years of service. In 2017, their total compensation was $66,043.
Call Center Supervisor/M-R Information Technology (002)
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At M-R Information Technology (002), La Hill serves as a Call Center Supervisor. Hired in 2007, they have about 13 years of service. Their 2020 pay totaled $63,072.
Training Officer/M-R Information Technology (002)
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Thomas Mwaura works as a Training Officer for M-R Information Technology (002). Hired in 2003, they have about 14 years of service. Thomas earned $63,071 in 2017.
Call Center Supervisor/M-R Information Technology (002)
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At M-R Information Technology (002), Wakisha Montgomery serves as a Call Center Supervisor. They have served since 2012 (about 4 years). Their 2016 pay totaled $59,932.
Call Center Supervisor/M-R Information Technology (002)
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Eduardo Blanche is a Call Center Supervisor at M-R Information Technology (002). They have served since 2008 (about 12 years). 2020 total compensation came to $58,948.
Call Center Supervisor/M-R Information Technology (002)
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Nicole Moore holds the role of Call Center Supervisor at M-R Information Technology (002). Hired in 2003, they have about 17 years of service. In 2020, their total compensation was $58,364.
Call Center Operations Manager/M-R Information Technology (002)
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Tatiana Jones works as a Call Center Operations Manager for M-R Information Technology (002). They have served since 2005 (about 10 years). Tatiana earned $58,269 in 2015.
Call Center Supervisor/M-R Information Technology (002)
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Nichole Crosier works as a Call Center Supervisor for M-R Information Technology (002). They have served since 2003 (about 13 years). Nichole earned $58,092 in 2016.
Call Center Agent I/M-R Information Technology (002)
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Tennille Gilliam holds the role of Call Center Agent I at M-R Information Technology (002). Hired in 2007, they have about 13 years of service. In 2020, their total compensation was $49,867.
Call Center Agent I/M-R Information Technology (002)
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Andrew Beasley works as a Call Center Agent I for M-R Information Technology (002). They have served since 2007 (about 13 years). Andrew earned $49,188 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Karen Kendall works as a Call Center Agent I for M-R Information Technology (002). Their tenure dates to 2003, about 17 years. Karen earned $49,177 in 2020.
Call Center Agent II/M-R Information Technology (002)
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Alvin Phillips works as a Call Center Agent II for M-R Information Technology (002). Their tenure dates to 1995, about 21 years. Alvin earned $48,829 in 2016.
Call Center Agent I/M-R Information Technology (002)
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Andrea Lewis is a Call Center Agent I at M-R Information Technology (002). Hired in 2005, they have about 15 years of service. 2020 total compensation came to $48,431.
Call Center Agent I/M-R Information Technology (002)
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Gloria Iheme holds the role of Call Center Agent I at M-R Information Technology (002). They have served since 1995 (about 25 years). In 2020, their total compensation was $48,256.
Call Center Agent I/M-R Information Technology (002)
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Wanda Wilkerson holds the role of Call Center Agent I at M-R Information Technology (002). Their tenure dates to 1998, about 22 years. In 2020, their total compensation was $48,125.
Call Center Agent I/M-R Information Technology (002)
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Robin Gilliam works as a Call Center Agent I for M-R Information Technology (002). Hired in 2003, they have about 17 years of service. Robin earned $47,588 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Erica Roundtree works as a Call Center Agent I for M-R Information Technology (002). They have served since 2015 (about 5 years). Erica earned $47,155 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Shaleta Bryant is a Call Center Agent I at M-R Information Technology (002). Hired in 2005, they have about 15 years of service. 2020 total compensation came to $47,026.
Call Center Agent I/M-R Information Technology (002)
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Dionne Scroggins works as a Call Center Agent I for M-R Information Technology (002). They have served since 2005 (about 15 years). Dionne earned $46,934 in 2020.
Call Center Agent I/M-R Information Technology (002)
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At M-R Information Technology (002), Carethia Harris Watson serves as a Call Center Agent I. Their tenure dates to 1997, about 23 years. Their 2020 pay totaled $46,437.
Call Center Agent I/M-R Information Technology (002)
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Michelle Scott is a Call Center Agent I at M-R Information Technology (002). Their tenure dates to 2007, about 13 years. 2020 total compensation came to $46,101.
Call Center Agent I/M-R Information Technology (002)
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Miasha Thomas is a Call Center Agent I at M-R Information Technology (002). Hired in 2003, they have about 12 years of service. 2015 total compensation came to $45,426.
Call Center Agent I/M-R Information Technology (002)
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Rasheeda Mitchell works as a Call Center Agent I for M-R Information Technology (002). Their tenure dates to 2002, about 18 years. Rasheeda earned $45,264 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Marjorie Richardson holds the role of Call Center Agent I at M-R Information Technology (002). They have served since 2005 (about 15 years). In 2020, their total compensation was $45,218.
Call Center Agent I/M-R Information Technology (002)
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Sharon Patillo holds the role of Call Center Agent I at M-R Information Technology (002). Hired in 1996, they have about 20 years of service. In 2016, their total compensation was $45,216.
Call Center Agent I/M-R Information Technology (002)
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Cindy Crowell works as a Call Center Agent I for M-R Information Technology (002). Hired in 1999, they have about 21 years of service. Cindy earned $44,995 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Jeardon Keith holds the role of Call Center Agent I at M-R Information Technology (002). Hired in 2002, they have about 18 years of service. In 2020, their total compensation was $44,742.
Call Center Agent I/M-R Information Technology (002)
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Adrienne Coner works as a Call Center Agent I for M-R Information Technology (002). Hired in 2008, they have about 12 years of service. Adrienne earned $44,543 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Sonya Little is a Call Center Agent I at M-R Information Technology (002). They have served since 2002 (about 18 years). 2020 total compensation came to $44,519.
Call Center Agent I/M-R Information Technology (002)
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At M-R Information Technology (002), Denise Fordham serves as a Call Center Agent I. Hired in 2007, they have about 13 years of service. Their 2020 pay totaled $44,475.