City of Baltimore / M-R Information Technology (002) / Call Center Agent I
Job-title file
Carry out the duties of this position in support of the agency's public mission.
65 employees hold this title in M-R Information Technology (002). Median total compensation for the role is $43,054, below the department median of $44,360.
What the records show
How total compensation varies among the 65 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.
Compare departments
Call Center Agent I is held in 3 City of Baltimore departments. In M-R Information Technology (002), the median of $43,054 ranks #2 of 3.
Median total compensation for the Call Center Agent I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.
Same department
Record list
Page 1
Call Center Agent I/M-R Information Technology (002)
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Tennille Gilliam holds the role of Call Center Agent I at M-R Information Technology (002). Hired in 2007, they have about 13 years of service. In 2020, their total compensation was $49,867.
Call Center Agent I/M-R Information Technology (002)
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Andrew Beasley works as a Call Center Agent I for M-R Information Technology (002). They have served since 2007 (about 13 years). Andrew earned $49,188 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Karen Kendall works as a Call Center Agent I for M-R Information Technology (002). Their tenure dates to 2003, about 17 years. Karen earned $49,177 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Andrea Lewis is a Call Center Agent I at M-R Information Technology (002). Hired in 2005, they have about 15 years of service. 2020 total compensation came to $48,431.
Call Center Agent I/M-R Information Technology (002)
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Gloria Iheme holds the role of Call Center Agent I at M-R Information Technology (002). They have served since 1995 (about 25 years). In 2020, their total compensation was $48,256.
Call Center Agent I/M-R Information Technology (002)
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Wanda Wilkerson holds the role of Call Center Agent I at M-R Information Technology (002). Their tenure dates to 1998, about 22 years. In 2020, their total compensation was $48,125.
Call Center Agent I/M-R Information Technology (002)
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Robin Gilliam works as a Call Center Agent I for M-R Information Technology (002). Hired in 2003, they have about 17 years of service. Robin earned $47,588 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Erica Roundtree works as a Call Center Agent I for M-R Information Technology (002). They have served since 2015 (about 5 years). Erica earned $47,155 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Shaleta Bryant is a Call Center Agent I at M-R Information Technology (002). Hired in 2005, they have about 15 years of service. 2020 total compensation came to $47,026.
Call Center Agent I/M-R Information Technology (002)
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Dionne Scroggins works as a Call Center Agent I for M-R Information Technology (002). They have served since 2005 (about 15 years). Dionne earned $46,934 in 2020.
Call Center Agent I/M-R Information Technology (002)
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At M-R Information Technology (002), Carethia Harris Watson serves as a Call Center Agent I. Their tenure dates to 1997, about 23 years. Their 2020 pay totaled $46,437.
Call Center Agent I/M-R Information Technology (002)
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Michelle Scott is a Call Center Agent I at M-R Information Technology (002). Their tenure dates to 2007, about 13 years. 2020 total compensation came to $46,101.
Call Center Agent I/M-R Information Technology (002)
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Miasha Thomas is a Call Center Agent I at M-R Information Technology (002). Hired in 2003, they have about 12 years of service. 2015 total compensation came to $45,426.
Call Center Agent I/M-R Information Technology (002)
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Rasheeda Mitchell works as a Call Center Agent I for M-R Information Technology (002). Their tenure dates to 2002, about 18 years. Rasheeda earned $45,264 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Marjorie Richardson holds the role of Call Center Agent I at M-R Information Technology (002). They have served since 2005 (about 15 years). In 2020, their total compensation was $45,218.
Call Center Agent I/M-R Information Technology (002)
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Sharon Patillo holds the role of Call Center Agent I at M-R Information Technology (002). Hired in 1996, they have about 20 years of service. In 2016, their total compensation was $45,216.
Call Center Agent I/M-R Information Technology (002)
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Cindy Crowell works as a Call Center Agent I for M-R Information Technology (002). Hired in 1999, they have about 21 years of service. Cindy earned $44,995 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Jeardon Keith holds the role of Call Center Agent I at M-R Information Technology (002). Hired in 2002, they have about 18 years of service. In 2020, their total compensation was $44,742.
Call Center Agent I/M-R Information Technology (002)
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Adrienne Coner works as a Call Center Agent I for M-R Information Technology (002). Hired in 2008, they have about 12 years of service. Adrienne earned $44,543 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Sonya Little is a Call Center Agent I at M-R Information Technology (002). They have served since 2002 (about 18 years). 2020 total compensation came to $44,519.
Call Center Agent I/M-R Information Technology (002)
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At M-R Information Technology (002), Denise Fordham serves as a Call Center Agent I. Hired in 2007, they have about 13 years of service. Their 2020 pay totaled $44,475.
Call Center Agent I/M-R Information Technology (002)
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At M-R Information Technology (002), Chandra Bailey serves as a Call Center Agent I. Their tenure dates to 2014, about 6 years. Their 2020 pay totaled $44,245.
Call Center Agent I/M-R Information Technology (002)
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James Kroger works as a Call Center Agent I for M-R Information Technology (002). Hired in 2005, they have about 15 years of service. James earned $44,124 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Toree Oliver holds the role of Call Center Agent I at M-R Information Technology (002). Their tenure dates to 2008, about 12 years. In 2020, their total compensation was $44,029.
Call Center Agent I/M-R Information Technology (002)
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At M-R Information Technology (002), Joyce Hall serves as a Call Center Agent I. Their tenure dates to 2007, about 13 years. Their 2020 pay totaled $43,868.
Call Center Agent I/M-R Information Technology (002)
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Kira Moore works as a Call Center Agent I for M-R Information Technology (002). They have served since 2006 (about 14 years). Kira earned $43,615 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Patricia Jones holds the role of Call Center Agent I at M-R Information Technology (002). Hired in 2007, they have about 13 years of service. In 2020, their total compensation was $43,504.
Call Center Agent I/M-R Information Technology (002)
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Margaret Nelson works as a Call Center Agent I for M-R Information Technology (002). They have served since 2005 (about 13 years). Margaret earned $43,465 in 2018.
Call Center Agent I/M-R Information Technology (002)
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John Sills holds the role of Call Center Agent I at M-R Information Technology (002). Their tenure dates to 2012, about 8 years. In 2020, their total compensation was $43,441.
Call Center Agent I/M-R Information Technology (002)
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At M-R Information Technology (002), Lynne Hellman serves as a Call Center Agent I. Hired in 2005, they have about 15 years of service. Their 2020 pay totaled $43,265.
Call Center Agent I/M-R Information Technology (002)
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Kemi Streeter is a Call Center Agent I at M-R Information Technology (002). Their tenure dates to 2006, about 14 years. 2020 total compensation came to $43,247.
Call Center Agent I/M-R Information Technology (002)
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Camille Lecato is a Call Center Agent I at M-R Information Technology (002). Hired in 2005, they have about 15 years of service. 2020 total compensation came to $43,111.
Call Center Agent I/M-R Information Technology (002)
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Dorothy Thomas works as a Call Center Agent I for M-R Information Technology (002). Their tenure dates to 2005, about 10 years. Dorothy earned $43,054 in 2015.
Call Center Agent I/M-R Information Technology (002)
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Ashley Bailey holds the role of Call Center Agent I at M-R Information Technology (002). Their tenure dates to 2006, about 14 years. In 2020, their total compensation was $42,933.
Call Center Agent I/M-R Information Technology (002)
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At M-R Information Technology (002), Donshella Small serves as a Call Center Agent I. Hired in 2003, they have about 16 years of service. Their 2019 pay totaled $42,872.
Call Center Agent I/M-R Information Technology (002)
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At M-R Information Technology (002), Michelle Dingle serves as a Call Center Agent I. Hired in 2007, they have about 8 years of service. Their 2015 pay totaled $42,506.
Call Center Agent I/M-R Information Technology (002)
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Earline Washington works as a Call Center Agent I for M-R Information Technology (002). Their tenure dates to 1988, about 27 years. Earline earned $42,343 in 2015.
Call Center Agent I/M-R Information Technology (002)
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At M-R Information Technology (002), Brenda Harvel serves as a Call Center Agent I. They have served since 2007 (about 9 years). Their 2016 pay totaled $42,298.
Call Center Agent I/M-R Information Technology (002)
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Dana Toomer holds the role of Call Center Agent I at M-R Information Technology (002). They have served since 2015 (about 3 years). In 2018, their total compensation was $42,265.
Call Center Agent I/M-R Information Technology (002)
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Brenda Mercado works as a Call Center Agent I for M-R Information Technology (002). They have served since 2005 (about 15 years). Brenda earned $41,820 in 2020.