City of Baltimore / M-R Information Technology (002)
Agency file
The M-R Information Technology (002) provides technology and information-systems services that support other government operations.
In 2020, this agency had 64 employees with median total compensation of $44,360; the highest distinct record was $130,521.
What the records show
These summaries compare pay within the agency before listing individual records.
How 2020 total compensation is spread across the 64 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($44,360) — half earn less, half more. The far-right bar collects the highest earners.
What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.
The pay ladder for this department. Someone at the 90th percentile earns $72,220 — more than 90% of the department; the 10th percentile earns $32,067. The shaded band is the middle half of employees (25th–75th percentile).
The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.
Trend
How this department's total payroll, headcount, and median pay changed across the 7 published years.
| Year | Total payroll | Employees | Median pay |
|---|---|---|---|
| 2013 | $2.6M — | 65 — | $37,486 — |
| 2015 | $2.9M ▲ 12.0% | 64 ▼ 1.5% | $42,139 ▲ 12.4% |
| 2016 | $2.8M ▼ 3.1% | 63 ▼ 1.6% | $41,759 ▼ 0.9% |
| 2017 | $2.4M ▼ 12.8% | 58 ▼ 7.9% | $39,708 ▼ 4.9% |
| 2018 | $2.7M ▲ 12.1% | 61 ▲ 5.2% | $43,033 ▲ 8.4% |
| 2019 | $2.9M ▲ 6.1% | 61 ±0% | $42,830 ▼ 0.5% |
| 2020 | $3M ▲ 5.5% | 64 ▲ 4.9% | $44,360 ▲ 3.6% |
Record list
Page 1
Call Center Agent I/M-R Information Technology (002)
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Andrea Lewis is a Call Center Agent I at M-R Information Technology (002). Hired in 2005, they have about 15 years of service. 2020 total compensation came to $48,431.
Call Center Agent I/M-R Information Technology (002)
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Gloria Iheme holds the role of Call Center Agent I at M-R Information Technology (002). They have served since 1995 (about 25 years). In 2020, their total compensation was $48,256.
Call Center Agent I/M-R Information Technology (002)
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Wanda Wilkerson holds the role of Call Center Agent I at M-R Information Technology (002). Their tenure dates to 1998, about 22 years. In 2020, their total compensation was $48,125.
Call Center Agent I/M-R Information Technology (002)
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Robin Gilliam works as a Call Center Agent I for M-R Information Technology (002). Hired in 2003, they have about 17 years of service. Robin earned $47,588 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Erica Roundtree works as a Call Center Agent I for M-R Information Technology (002). They have served since 2015 (about 5 years). Erica earned $47,155 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Shaleta Bryant is a Call Center Agent I at M-R Information Technology (002). Hired in 2005, they have about 15 years of service. 2020 total compensation came to $47,026.
Call Center Agent I/M-R Information Technology (002)
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Dionne Scroggins works as a Call Center Agent I for M-R Information Technology (002). They have served since 2005 (about 15 years). Dionne earned $46,934 in 2020.
Call Center Agent I/M-R Information Technology (002)
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At M-R Information Technology (002), Carethia Harris Watson serves as a Call Center Agent I. Their tenure dates to 1997, about 23 years. Their 2020 pay totaled $46,437.
Call Center Agent I/M-R Information Technology (002)
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Michelle Scott is a Call Center Agent I at M-R Information Technology (002). Their tenure dates to 2007, about 13 years. 2020 total compensation came to $46,101.
Call Center Agent I/M-R Information Technology (002)
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Miasha Thomas is a Call Center Agent I at M-R Information Technology (002). Hired in 2003, they have about 12 years of service. 2015 total compensation came to $45,426.
Call Center Agent I/M-R Information Technology (002)
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Rasheeda Mitchell works as a Call Center Agent I for M-R Information Technology (002). Their tenure dates to 2002, about 18 years. Rasheeda earned $45,264 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Marjorie Richardson holds the role of Call Center Agent I at M-R Information Technology (002). They have served since 2005 (about 15 years). In 2020, their total compensation was $45,218.
Call Center Agent I/M-R Information Technology (002)
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Sharon Patillo holds the role of Call Center Agent I at M-R Information Technology (002). Hired in 1996, they have about 20 years of service. In 2016, their total compensation was $45,216.
Call Center Agent I/M-R Information Technology (002)
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Cindy Crowell works as a Call Center Agent I for M-R Information Technology (002). Hired in 1999, they have about 21 years of service. Cindy earned $44,995 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Jeardon Keith holds the role of Call Center Agent I at M-R Information Technology (002). Hired in 2002, they have about 18 years of service. In 2020, their total compensation was $44,742.
Call Center Agent I/M-R Information Technology (002)
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Adrienne Coner works as a Call Center Agent I for M-R Information Technology (002). Hired in 2008, they have about 12 years of service. Adrienne earned $44,543 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Sonya Little is a Call Center Agent I at M-R Information Technology (002). They have served since 2002 (about 18 years). 2020 total compensation came to $44,519.
Call Center Agent I/M-R Information Technology (002)
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At M-R Information Technology (002), Denise Fordham serves as a Call Center Agent I. Hired in 2007, they have about 13 years of service. Their 2020 pay totaled $44,475.
Call Center Agent I/M-R Information Technology (002)
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At M-R Information Technology (002), Chandra Bailey serves as a Call Center Agent I. Their tenure dates to 2014, about 6 years. Their 2020 pay totaled $44,245.
Call Center Agent I/M-R Information Technology (002)
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James Kroger works as a Call Center Agent I for M-R Information Technology (002). Hired in 2005, they have about 15 years of service. James earned $44,124 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Toree Oliver holds the role of Call Center Agent I at M-R Information Technology (002). Their tenure dates to 2008, about 12 years. In 2020, their total compensation was $44,029.
Call Center Agent I/M-R Information Technology (002)
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At M-R Information Technology (002), Joyce Hall serves as a Call Center Agent I. Their tenure dates to 2007, about 13 years. Their 2020 pay totaled $43,868.
Call Center Agent I/M-R Information Technology (002)
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Kira Moore works as a Call Center Agent I for M-R Information Technology (002). They have served since 2006 (about 14 years). Kira earned $43,615 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Patricia Jones holds the role of Call Center Agent I at M-R Information Technology (002). Hired in 2007, they have about 13 years of service. In 2020, their total compensation was $43,504.
Call Center Agent I/M-R Information Technology (002)
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Margaret Nelson works as a Call Center Agent I for M-R Information Technology (002). They have served since 2005 (about 13 years). Margaret earned $43,465 in 2018.
Call Center Agent I/M-R Information Technology (002)
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John Sills holds the role of Call Center Agent I at M-R Information Technology (002). Their tenure dates to 2012, about 8 years. In 2020, their total compensation was $43,441.
Call Center Agent I/M-R Information Technology (002)
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At M-R Information Technology (002), Lynne Hellman serves as a Call Center Agent I. Hired in 2005, they have about 15 years of service. Their 2020 pay totaled $43,265.
Call Center Agent I/M-R Information Technology (002)
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Kemi Streeter is a Call Center Agent I at M-R Information Technology (002). Their tenure dates to 2006, about 14 years. 2020 total compensation came to $43,247.
Call Center Agent I/M-R Information Technology (002)
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Camille Lecato is a Call Center Agent I at M-R Information Technology (002). Hired in 2005, they have about 15 years of service. 2020 total compensation came to $43,111.
Call Center Agent I/M-R Information Technology (002)
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Dana Becketts holds the role of Call Center Agent I at M-R Information Technology (002). Hired in 2015, they have about 5 years of service. In 2020, their total compensation was $43,094.
Call Center Agent I/M-R Information Technology (002)
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Dorothy Thomas works as a Call Center Agent I for M-R Information Technology (002). Their tenure dates to 2005, about 10 years. Dorothy earned $43,054 in 2015.
Call Center Agent I/M-R Information Technology (002)
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Ashley Bailey holds the role of Call Center Agent I at M-R Information Technology (002). Their tenure dates to 2006, about 14 years. In 2020, their total compensation was $42,933.
Call Center Agent I/M-R Information Technology (002)
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At M-R Information Technology (002), Donshella Small serves as a Call Center Agent I. Hired in 2003, they have about 16 years of service. Their 2019 pay totaled $42,872.
Call Center Agent I/M-R Information Technology (002)
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At M-R Information Technology (002), Michelle Dingle serves as a Call Center Agent I. Hired in 2007, they have about 8 years of service. Their 2015 pay totaled $42,506.
Call Center Agent I/M-R Information Technology (002)
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Andrea Boswell works as a Call Center Agent I for M-R Information Technology (002). They have served since 2005 (about 15 years). Andrea earned $42,389 in 2020.
Call Center Agent I/M-R Information Technology (002)
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Earline Washington works as a Call Center Agent I for M-R Information Technology (002). Their tenure dates to 1988, about 27 years. Earline earned $42,343 in 2015.
Call Center Agent I/M-R Information Technology (002)
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At M-R Information Technology (002), Brenda Harvel serves as a Call Center Agent I. They have served since 2007 (about 9 years). Their 2016 pay totaled $42,298.
Call Center Agent I/M-R Information Technology (002)
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Dana Toomer holds the role of Call Center Agent I at M-R Information Technology (002). They have served since 2015 (about 3 years). In 2018, their total compensation was $42,265.
Call Center Agent I/M-R Information Technology (002)
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Brenda Mercado works as a Call Center Agent I for M-R Information Technology (002). They have served since 2005 (about 15 years). Brenda earned $41,820 in 2020.
Call Center Agent I/M-R Information Technology (002)
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La Hill holds the role of Call Center Agent I at M-R Information Technology (002). Their tenure dates to 2007, about 9 years. In 2016, their total compensation was $41,759.