City of Baton Rouge / East Baton Rouge Parish / Business Oper/Cap Program Office / 311 Call Center Representative

Job-title file

311 Call Center Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

9 employees hold this title in Business Oper/Cap Program Office. Median total compensation for the role is $32,577, below the department median of $43,504.

Employees: 9
Role median: $32,577
Agency median: $43,504
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$4,256$80,986+

How total compensation varies among the 9 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Highest-paid first / page 1

Melba Singleton

311 Call Center Representative/Business Oper/Cap Program Office

2025 total comp

$87,418

Sub-department: BUSINESS OPS-311 CALL CENTER
Base pay: $42,800
Overtime: $7,556
Other pay: $37,062
Benefits: $0
Total compensation: $87,418
Middle name: L

Source-specific fields

Department Number: 7000
Employment End Date: Oct 23, 2025
Employment Status: Inactive
Engineer License: No
Job Code: 2000
Pay Location Code: 7040
Severance Pay: $36,301
Shift Differential Pay: $761

Melba Singleton works as a 311 Call Center Representative for Business Oper/Cap Program Office within Business Ops-311 Call Center. Melba earned $87,418 in 2025.

Demetrius Lacey

311 Call Center Representative/Business Oper/Cap Program Office

2025 total comp

$47,223

Sub-department: BUSINESS OPS-311 CALL CENTER
Base pay: $45,472
Overtime: $1,751
Other pay: $0
Benefits: $0
Total compensation: $47,223
Middle name: A

Source-specific fields

Department Number: 7000
Employment Status: Active
Engineer License: No
Job Code: 2000
Pay Location Code: 7040
Total Overtime Hours: 48
Unique ID: 0x36AD2CBCCE1FDA77CB3AD4E741B9C9F42A9D52E4

Demetrius Lacey is a 311 Call Center Representative at Business Oper/Cap Program Office within Business Ops-311 Call Center. 2025 total compensation came to $47,223.

Chamond Edwards

311 Call Center Representative/Business Oper/Cap Program Office

2025 total comp

$40,158

Sub-department: BUSINESS OPS-311 CALL CENTER
Base pay: $34,851
Overtime: $4,238
Other pay: $1,068
Benefits: $0
Total compensation: $40,158
Middle name: S

Source-specific fields

Department Number: 7000
Employment Status: Active
Engineer License: No
Job Code: 2000
Pay Location Code: 7040
Shift Differential Pay: $1,068
Total Overtime Hours: 115.5
Unique ID: 0x6077AD2B372D5A152DE8191D73E3E4480C620035

Chamond Edwards is a 311 Call Center Representative at Business Oper/Cap Program Office within Business Ops-311 Call Center. 2025 total compensation came to $40,158.

Phillip Williams

311 Call Center Representative/Business Oper/Cap Program Office

2025 total comp

$33,082

Sub-department: BUSINESS OPS-311 CALL CENTER
Base pay: $30,965
Overtime: $1,729
Other pay: $389
Benefits: $0
Total compensation: $33,082
Middle name: M

Source-specific fields

Department Number: 7000
Employment Status: Active
Engineer License: No
Job Code: 2000
Pay Location Code: 7040
Shift Differential Pay: $389
Total Overtime Hours: 72
Unique ID: 0xF689EBD24159614DB5285188A483AAC92349B54B

Phillip Williams holds the role of 311 Call Center Representative at Business Oper/Cap Program Office within Business Ops-311 Call Center. In 2025, their total compensation was $33,082.

Courtney Joubert

311 Call Center Representative/Business Oper/Cap Program Office

2025 total comp

$32,577

Sub-department: BUSINESS OPS-311 CALL CENTER
Base pay: $30,965
Overtime: $1,565
Other pay: $48
Benefits: $0
Total compensation: $32,577
Middle name: E

Source-specific fields

Department Number: 7000
Employment Status: Active
Engineer License: No
Job Code: 2000
Pay Location Code: 7040
Shift Differential Pay: $48
Total Overtime Hours: 70
Unique ID: 0x5D50A42EB32592502D882822C69884770A440604

Courtney Joubert is a 311 Call Center Representative at Business Oper/Cap Program Office within Business Ops-311 Call Center. 2025 total compensation came to $32,577.

Symtress Spurlock

311 Call Center Representative/Business Oper/Cap Program Office

2025 total comp

$31,911

Sub-department: BUSINESS OPS-311 CALL CENTER
Base pay: $31,893
Overtime: $0
Other pay: $18
Benefits: $0
Total compensation: $31,911
Middle name: L

Source-specific fields

Department Number: 7000
Employment Status: Active
Engineer License: No
Job Code: 2000
Pay Location Code: 7040
Shift Differential Pay: $18
Total Overtime Hours: 0
Unique ID: 0x5DC34843B42DBECD97ACAF0503ED9CF6945661A9

Symtress Spurlock works as a 311 Call Center Representative for Business Oper/Cap Program Office within Business Ops-311 Call Center. Symtress earned $31,911 in 2025.

Megan Kador

311 Call Center Representative/Business Oper/Cap Program Office

2025 total comp

$31,001

Sub-department: BUSINESS OPS-311 CALL CENTER
Base pay: $30,965
Overtime: $0
Other pay: $36
Benefits: $0
Total compensation: $31,001
Middle name: R

Source-specific fields

Department Number: 7000
Employment Status: Active
Engineer License: No
Job Code: 2000
Pay Location Code: 7040
Shift Differential Pay: $36
Total Overtime Hours: 0
Unique ID: 0xD76120B568BA0E428581BC7C4E3AA338BA3ABF08

Megan Kador works as a 311 Call Center Representative for Business Oper/Cap Program Office within Business Ops-311 Call Center. Megan earned $31,001 in 2025.

Charlotte Carter

311 Call Center Representative/Business Oper/Cap Program Office

2025 total comp

$30,091

Sub-department: BUSINESS OPS-311 CALL CENTER
Base pay: $28,142
Overtime: $0
Other pay: $1,950
Benefits: $0
Total compensation: $30,091
Middle name: A

Source-specific fields

Department Number: 7000
Employment End Date: Oct 3, 2025
Employment Status: Inactive
Engineer License: No
Job Code: 2000
Pay Location Code: 7040
Severance Pay: $1,932
Shift Differential Pay: $18

Charlotte Carter is a 311 Call Center Representative at Business Oper/Cap Program Office within Business Ops-311 Call Center. 2025 total compensation came to $30,091.

Valerie Rice

311 Call Center Representative/Business Oper/Cap Program Office

2024 total comp

$4,256

Sub-department: BUSINESS OPS-311 CALL CENTER
Base pay: $1,916
Overtime: $0
Other pay: $2,340
Benefits: $0
Total compensation: $4,256

Source-specific fields

Department Number: 7000
Employment End Date: Jan 5, 2024
Employment Status: Inactive
Engineer License: No
Job Code: 2000
Pay Location Code: 7040
Severance Pay: $2,340
Total Overtime Hours: 0

At Business Oper/Cap Program Office, Valerie Rice serves as a 311 Call Center Representative within Business Ops-311 Call Center. Their 2024 pay totaled $4,256.