311 Call Center Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

9 employees hold this title in Business Oper/Cap Program Office. Median total compensation for the role is $32,577, below the department median of $43,504.

Employees: 9
Total payroll: $337.7K
Role median: $32,577
Agency median: $43,504
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$4,256$80,986+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 9 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Phillip Williams

311 Call Center Representative/Business Oper/Cap Program Office

2025 total comp

$33,082

Sub-department: Business Ops-311 Call Center
Base pay: $30,965
Overtime: $1,729
Other pay: $389
Benefits: $0
Total compensation: $33,082
Middle name: M

Source-specific fields

Department Number: 7000
Employment Status: Active
Engineer License: No
Job Code: 2000
Pay Location Code: 7040
Shift Differential Pay: $389
Total Overtime Hours: 72
Unique ID: 0xF689EBD24159614DB5285188A483AAC92349B54B

Phillip Williams holds the role of 311 Call Center Representative at Business Oper/Cap Program Office within Business Ops-311 Call Center. In 2025, their total compensation was $33,082.

Courtney Joubert

311 Call Center Representative/Business Oper/Cap Program Office

2025 total comp

$32,577

Sub-department: Business Ops-311 Call Center
Base pay: $30,965
Overtime: $1,565
Other pay: $48
Benefits: $0
Total compensation: $32,577
Middle name: E

Source-specific fields

Department Number: 7000
Employment Status: Active
Engineer License: No
Job Code: 2000
Pay Location Code: 7040
Shift Differential Pay: $48
Total Overtime Hours: 70
Unique ID: 0x5D50A42EB32592502D882822C69884770A440604

Courtney Joubert is a 311 Call Center Representative at Business Oper/Cap Program Office within Business Ops-311 Call Center. 2025 total compensation came to $32,577.

Symtress Spurlock

311 Call Center Representative/Business Oper/Cap Program Office

2025 total comp

$31,911

Sub-department: Business Ops-311 Call Center
Base pay: $31,893
Overtime: $0
Other pay: $18
Benefits: $0
Total compensation: $31,911
Middle name: L

Source-specific fields

Department Number: 7000
Employment Status: Active
Engineer License: No
Job Code: 2000
Pay Location Code: 7040
Shift Differential Pay: $18
Total Overtime Hours: 0
Unique ID: 0x5DC34843B42DBECD97ACAF0503ED9CF6945661A9

Symtress Spurlock works as a 311 Call Center Representative for Business Oper/Cap Program Office within Business Ops-311 Call Center. Symtress earned $31,911 in 2025.