311 Contact Center Program Analyst

Collect and analyze data to inform decisions, produce reports, and identify trends.

10 employees hold this title in Charmeck 311. Median total compensation for the role is $69,742, above the department median of $56,805.

Employees: 10
Total payroll: $697K
Role median: $69,742
Agency median: $56,805
Comparison: Above

What the records show

Role pay distribution

Pay distribution for this role

$65,978$74,168+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 10 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Charlotte

311 Contact Center Program Analyst is held in 2 City of Charlotte departments. In Charmeck 311, the median of $69,742 ranks #2 of 2.

Highest-paying departments for this role

Cmpd Support Service Group

$71,111 · 3

Median total compensation for the 311 Contact Center Program Analyst role in other City of Charlottedepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Crystal Figueroa

311 Contact Center Program Analyst/Charmeck 311

2026 total comp

$66,721

Sub-department: H&Ns
Base pay: $66,721
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,721
Hourly rate: $31
Employment type: Full-Time

Source-specific fields

Annual Rt: 66721.2
Quarter: 2
Record ID: 6,077
Year: 2,026

Crystal Figueroa works as a 311 Contact Center Program Analyst for Charmeck 311 within H&Ns. Their status is full-time. Crystal earned $66,721 in 2026.