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City of Charlotte / Charmeck 311 / 311 Contact Center Representative Senior

Job-title file

311 Contact Center Representative Senior

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

35 employees hold this title in Charmeck 311. Median total compensation for the role is $56,826, above the department median of $56,805.

Employees
35
Total payroll
$2M
Role median
$56,826
Agency median
$56,805
Comparison
Above

What the records show

Role pay distribution

Pay distribution for this role

$54,600$61,993+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 35 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Jennifer Taylor

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,870
Sub-department
H&Ns
Base pay
$54,870
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,870
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54870.4
Quarter
2
Record ID
7,735
Year
2,026

Jennifer Taylor holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $54,870.

Terrene Williams

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,870
Sub-department
H&Ns
Base pay
$54,870
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,870
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54870.4
Quarter
2
Record ID
7,736
Year
2,026

Terrene Williams works as a 311 Contact Center Representative Senior for Charmeck 311 within H&Ns. Their status is full-time. Terrene earned $54,870 in 2026.

Ronald Powe

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,870
Sub-department
H&Ns
Base pay
$54,870
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,870
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54870.4
Quarter
2
Record ID
7,734
Year
2,026

At Charmeck 311, Ronald Powe serves as a 311 Contact Center Representative Senior within H&Ns. They work full-time. Their 2026 pay totaled $54,870.

Alkesha Brown

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,850
Sub-department
H&Ns
Base pay
$54,850
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,850
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54849.6
Quarter
2
Record ID
7,737
Year
2,026

Alkesha Brown holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $54,850.

Leshia Cornwell

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,787
Sub-department
H&Ns
Base pay
$54,787
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,787
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54787.2
Quarter
2
Record ID
7,738
Year
2,026

Leshia Cornwell is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $54,787.

Gwendolyn Higgs

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,787
Sub-department
H&Ns
Base pay
$54,787
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,787
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54787.2
Quarter
2
Record ID
7,739
Year
2,026

Gwendolyn Higgs is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $54,787.

Shelonda Swint-Crowder

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,704
Sub-department
H&Ns
Base pay
$54,704
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,704
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54704.0
Quarter
2
Record ID
7,752
Year
2,026

Shelonda Swint-Crowder holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $54,704.

Carolyn Hairston

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,600
Sub-department
H&Ns
Base pay
$54,600
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,600
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54600.0
Quarter
2
Record ID
7,764
Year
2,026

Carolyn Hairston is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $54,600.

Blair Foster

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,600
Sub-department
H&Ns
Base pay
$54,600
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,600
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54600.0
Quarter
2
Record ID
7,763
Year
2,026

At Charmeck 311, Blair Foster serves as a 311 Contact Center Representative Senior within H&Ns. They work full-time. Their 2026 pay totaled $54,600.

Leadan Mitchell

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,600
Sub-department
H&Ns
Base pay
$54,600
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,600
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54600.0
Quarter
2
Record ID
7,765
Year
2,026

Leadan Mitchell holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $54,600.

Lashelle Parks

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,600
Sub-department
H&Ns
Base pay
$54,600
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,600
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54600.0
Quarter
2
Record ID
7,766
Year
2,026

At Charmeck 311, Lashelle Parks serves as a 311 Contact Center Representative Senior within H&Ns. They work full-time. Their 2026 pay totaled $54,600.