311 Contact Center Representative Senior

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

35 employees hold this title in Charmeck 311. Median total compensation for the role is $56,826, above the department median of $56,805.

Employees: 35
Total payroll: $2M
Role median: $56,826
Agency median: $56,805
Comparison: Above

What the records show

Role pay distribution

Pay distribution for this role

$54,600$61,993+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 35 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Valerie Gilford

311 Contact Center Representative Senior/Charmeck 311

2026 total comp

$56,410

Sub-department: H&Ns
Base pay: $56,410
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,410
Hourly rate: $27
Employment type: Full-Time

Source-specific fields

Annual Rt: 56409.6
Quarter: 2
Record ID: 7,592
Year: 2,026

Valerie Gilford holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $56,410.

Ebony Hicks

311 Contact Center Representative Senior/Charmeck 311

2026 total comp

$56,410

Sub-department: H&Ns
Base pay: $56,410
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,410
Hourly rate: $27
Employment type: Full-Time

Source-specific fields

Annual Rt: 56409.6
Quarter: 2
Record ID: 7,594
Year: 2,026

Ebony Hicks holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $56,410.

Angela Clemons

311 Contact Center Representative Senior/Charmeck 311

2026 total comp

$56,098

Sub-department: H&Ns
Base pay: $56,098
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,098
Hourly rate: $27
Employment type: Full-Time

Source-specific fields

Annual Rt: 56097.6
Quarter: 2
Record ID: 7,650
Year: 2,026

Angela Clemons holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $56,098.