311 Contact Center Representative Senior

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

35 employees hold this title in Charmeck 311. Median total compensation for the role is $56,826, above the department median of $56,805.

Employees: 35
Total payroll: $2M
Role median: $56,826
Agency median: $56,805
Comparison: Above

What the records show

Role pay distribution

Pay distribution for this role

$54,600$61,993+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 35 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Serina Heller

311 Contact Center Representative Senior/Charmeck 311

2026 total comp

$59,758

Sub-department: H&Ns
Base pay: $59,758
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,758
Hourly rate: $29
Employment type: Full-Time

Source-specific fields

Annual Rt: 59758.4
Quarter: 2
Record ID: 7,106
Year: 2,026

Serina Heller is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $59,758.

Matthew Alsop

311 Contact Center Representative Senior/Charmeck 311

2026 total comp

$59,758

Sub-department: H&Ns
Base pay: $59,758
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,758
Hourly rate: $29
Employment type: Full-Time

Source-specific fields

Annual Rt: 59758.4
Quarter: 2
Record ID: 7,104
Year: 2,026

Matthew Alsop works as a 311 Contact Center Representative Senior for Charmeck 311 within H&Ns. Their status is full-time. Matthew earned $59,758 in 2026.

Marlene Mcnair

311 Contact Center Representative Senior/Charmeck 311

2026 total comp

$59,758

Sub-department: H&Ns
Base pay: $59,758
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,758
Hourly rate: $29
Employment type: Full-Time

Source-specific fields

Annual Rt: 59758.4
Quarter: 2
Record ID: 7,108
Year: 2,026

Marlene Mcnair is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $59,758.

Dawn Robbins

311 Contact Center Representative Senior/Charmeck 311

2026 total comp

$59,509

Sub-department: H&Ns
Base pay: $59,509
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,509
Hourly rate: $29
Employment type: Full-Time

Source-specific fields

Annual Rt: 59508.8
Quarter: 2
Record ID: 7,174
Year: 2,026

At Charmeck 311, Dawn Robbins serves as a 311 Contact Center Representative Senior within H&Ns. They work full-time. Their 2026 pay totaled $59,509.