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City of Milwaukee / Department of Neighborhood Services / Customer Service Representative II

Job-title file

Customer Service Representative II

Carry out the duties of this position in support of the agency's public mission.

9 employees hold this title in Department of Neighborhood Services. Median total compensation for the role is $29,848, below the department median of $76,947.

Employees
9
Total payroll
$286.3K
Role median
$29,848
Agency median
$76,947
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$10,003$50,711+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 9 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Milwaukee

Customer Service Representative II is held in 2 City of Milwaukee departments. In Department of Neighborhood Services, the median of $29,848 ranks #2 of 2.

Highest-paying departments for this role

Median total compensation for the Customer Service Representative II role in other City of Milwaukeedepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond City of Milwaukee

This role is reported in 8 jurisdictions. In City of Milwaukee, the median of $29,848 ranks #7 of 8. See Customer Service Representative across all of City of Milwaukee

Highest-paying jurisdictions for this role

City of Boston
$48,966 · 19
Texas
$42,920 · 1,477
Georgia
$39,449 · 10
Missouri
$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Brenda Raner

Customer Service Representative II/Department of Neighborhood Services

2025 total comp
$51,874
Base pay
$0
Overtime
$0
Other pay
$51,874
Benefits
$0
Total compensation
$51,874
Hourly rate
$25
Employment type
Full-Time

Source-specific fields

Agency Code
3600
Comp Time
0.00
Job Code
0441DC

At Department of Neighborhood Services, Brenda Raner serves as a Customer Service Representative II. They work full-time. Their 2025 pay totaled $51,874.

Robert Morgan

Customer Service Representative II/Department of Neighborhood Services

2021 total comp
$44,605
Base pay
$0
Overtime
$0
Other pay
$44,605
Benefits
$0
Total compensation
$44,605
Hourly rate
$20
Employment type
Full-Time

Source-specific fields

Agency Code
3600
Comp Time
126.38
Job Code
0441DC

Robert Morgan is a Customer Service Representative II at Department of Neighborhood Services. They work full-time. 2021 total compensation came to $44,605.

Brittany Hull

Customer Service Representative II/Department of Neighborhood Services

2025 total comp
$42,593
Base pay
$0
Overtime
$0
Other pay
$42,593
Benefits
$0
Total compensation
$42,593
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
3600
Comp Time
0.00
Job Code
0441DC
Termination Date
Nov 21, 2025

Brittany Hull holds the role of Customer Service Representative II at Department of Neighborhood Services. Their status is full-time. In 2025, their total compensation was $42,593.

Kelly Nieves

Customer Service Representative II/Department of Neighborhood Services

2020 total comp
$40,508
Base pay
$0
Overtime
$0
Other pay
$40,508
Benefits
$0
Total compensation
$40,508
Hourly rate
$20
Employment type
Full-Time

Source-specific fields

Agency Code
3600
Comp Time
395.59
Job Code
0441DC

Kelly Nieves works as a Customer Service Representative II for Department of Neighborhood Services. Their status is full-time. Kelly earned $40,508 in 2020.

Samuel Castro

Customer Service Representative II/Department of Neighborhood Services

2024 total comp
$29,848
Base pay
$0
Overtime
$0
Other pay
$29,848
Benefits
$0
Total compensation
$29,848
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
3600
Comp Time
0.00
Job Code
0441DC

At Department of Neighborhood Services, Samuel Castro serves as a Customer Service Representative II. They work full-time. Their 2024 pay totaled $29,848.

Irene Cervantes

Customer Service Representative II/Department of Neighborhood Services

2025 total comp
$26,508
Base pay
$0
Overtime
$0
Other pay
$26,508
Benefits
$0
Total compensation
$26,508
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
3600
Comp Time
0.00
Job Code
0441DC

Irene Cervantes holds the role of Customer Service Representative II at Department of Neighborhood Services. Their status is full-time. In 2025, their total compensation was $26,508.

Franzina Thomas

Customer Service Representative II/Department of Neighborhood Services

2023 total comp
$21,937
Base pay
$0
Overtime
$0
Other pay
$21,937
Benefits
$0
Total compensation
$21,937
Hourly rate
$19
Employment type
Full-Time

Source-specific fields

Agency Code
3600
Comp Time
0
Job Code
0441DC
Sick Payout
$666
Termination Date
Jun 16, 2023
Vacation Payout
$196

Franzina Thomas holds the role of Customer Service Representative II at Department of Neighborhood Services. Their status is full-time. In 2023, their total compensation was $21,937.

Rondee Wellman

Customer Service Representative II/Department of Neighborhood Services

2019 total comp
$18,420
Base pay
$0
Overtime
$0
Other pay
$18,420
Benefits
$0
Total compensation
$18,420
Hourly rate
$20
Employment type
Full-Time

Source-specific fields

Agency Code
3600
Comp Time
29.93
Job Code
0441DC
Sick Payout
$3,777
Termination Date
Apr 20, 2019
Vacation Payout
$277

Rondee Wellman works as a Customer Service Representative II for Department of Neighborhood Services. Their status is full-time. Rondee earned $18,420 in 2019.

Samira Sheriff

Customer Service Representative II/Department of Neighborhood Services

2019 total comp
$10,003
Base pay
$0
Overtime
$0
Other pay
$10,003
Benefits
$0
Total compensation
$10,003
Hourly rate
$18
Employment type
Full-Time

Source-specific fields

Agency Code
3600
Comp Time
0.00
Job Code
0441DC
Termination Date
Aug 23, 2019
Vacation Payout
$34

Samira Sheriff is a Customer Service Representative II at Department of Neighborhood Services. They work full-time. 2019 total compensation came to $10,003.