Metro Nashville / W&S Billing &Collections/Lobby
Agency file
The W&S Billing &Collections/Lobby is a government agency that delivers public services and programs within its jurisdiction.
In 2025, this agency had 16 employees with median total compensation of $43,820; the highest distinct record was $98,992.
What the records show
These summaries compare pay within the agency before listing individual records.
How 2025 total compensation is spread across the 16 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($43,820) — half earn less, half more. The far-right bar collects the highest earners.
What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.
The pay ladder for this department. Someone at the 90th percentile earns $73,862 — more than 90% of the department; the 10th percentile earns $10,424. The shaded band is the middle half of employees (25th–75th percentile).
The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.
Trend
How this department's total payroll, headcount, and median pay changed across the 11 published years.
| Year | Total payroll | Employees | Median pay |
|---|---|---|---|
| 2015 | $296.1K — | 8 — | $39,309 — |
| 2016 | $341.9K ▲ 15.5% | 8 ±0% | $41,686 ▲ 6.0% |
| 2017 | $487.8K ▲ 42.7% | 11 ▲ 37.5% | $41,363 ▼ 0.8% |
| 2018 | $495.8K ▲ 1.6% | 12 ▲ 9.1% | $40,711 ▼ 1.6% |
| 2019 | $418.9K ▼ 15.5% | 10 ▼ 16.7% | $39,924 ▼ 1.9% |
| 2020 | $431.5K ▲ 3.0% | 9 ▼ 10.0% | $42,790 ▲ 7.2% |
| 2021 | $412.9K ▼ 4.3% | 15 ▲ 66.7% | $20,202 ▼ 52.8% |
| 2022 | $488K ▲ 18.2% | 10 ▼ 33.3% | $48,922 ▲ 142.2% |
| 2023 | $519.6K ▲ 6.5% | 17 ▲ 70.0% | $24,937 ▼ 49.0% |
| 2024 | $55.4K ▼ 89.3% | 1 ▼ 94.1% | $55,385 ▲ 122.1% |
| 2025 | $679.4K ▲ 1126.6% | 16 ▲ 1500.0% | $43,820 ▼ 20.9% |
Record list
Page 1
Water Services Assistant Manager/W&S Billing &Collections/Lobby
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Lisa Russell holds the role of Water Services Assistant Manager at W&S Billing &Collections/Lobby. In 2025, their total compensation was $98,992.
Custodian Service Assistant Manager/W&S Billing &Collections/Lobby
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At W&S Billing &Collections/Lobby, Lisa Russell serves as a Custodian Service Assistant Manager. Their 2023 pay totaled $78,269.
Custodian Service Supervisor/W&S Billing &Collections/Lobby
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Mindy Thomason is a Custodian Service Supervisor at W&S Billing &Collections/Lobby. 2025 total compensation came to $73,862.
Application Technician 3/W&S Billing &Collections/Lobby
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Mindy Thomason holds the role of Application Technician 3 at W&S Billing &Collections/Lobby. In 2023, their total compensation was $73,121.
Custodian Service Supervisor/W&S Billing &Collections/Lobby
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Sally Vogt works as a Custodian Service Supervisor for W&S Billing &Collections/Lobby. Sally earned $65,361 in 2025.
Custodian Service Supervisor/W&S Billing &Collections/Lobby
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At W&S Billing &Collections/Lobby, Lisa Fuqua serves as a Custodian Service Supervisor. Their 2017 pay totaled $58,355.
Application Technician 2/W&S Billing &Collections/Lobby
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Veronica Stewart holds the role of Application Technician 2 at W&S Billing &Collections/Lobby. In 2025, their total compensation was $58,056.
Application Technician 2/W&S Billing &Collections/Lobby
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At W&S Billing &Collections/Lobby, Samantha Pickney serves as a Application Technician 2. Their 2025 pay totaled $57,892.
Office Support Specialist 1/W&S Billing &Collections/Lobby
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Brian Henley is a Office Support Specialist 1 at W&S Billing &Collections/Lobby. 2025 total compensation came to $57,590.
Application Technician 3/W&S Billing &Collections/Lobby
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At W&S Billing &Collections/Lobby, Lisa Russell serves as a Application Technician 3. Their 2018 pay totaled $54,050.
Office Support Specialist 1/W&S Billing &Collections/Lobby
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At W&S Billing &Collections/Lobby, Vasace Sails serves as a Office Support Specialist 1. Their 2025 pay totaled $51,669.
Application Technician 3/W&S Billing &Collections/Lobby
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At W&S Billing &Collections/Lobby, Christy Stine serves as a Application Technician 3. Their 2022 pay totaled $51,186.
Application Technician 1/W&S Billing &Collections/Lobby
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At W&S Billing &Collections/Lobby, Thomas Sterry serves as a Application Technician 1. Their 2021 pay totaled $50,704.
Office Support Specialist 2/W&S Billing &Collections/Lobby
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Thomas Sterry is a Office Support Specialist 2 at W&S Billing &Collections/Lobby. 2023 total compensation came to $48,982.
Office Support Specialist 1/W&S Billing &Collections/Lobby
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Samantha Pickney is a Office Support Specialist 1 at W&S Billing &Collections/Lobby. 2023 total compensation came to $47,506.
Application Technician 2/W&S Billing &Collections/Lobby
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Jhametria Smith holds the role of Application Technician 2 at W&S Billing &Collections/Lobby. In 2025, their total compensation was $44,853.
Office Support Representative Senior/W&S Billing &Collections/Lobby
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Sally Vogt is a Office Support Representative Senior at W&S Billing &Collections/Lobby. 2021 total compensation came to $44,403.
Custodian Service Assistant Manager/W&S Billing &Collections/Lobby
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Rose Binkley holds the role of Custodian Service Assistant Manager at W&S Billing &Collections/Lobby. In 2018, their total compensation was $44,257.
Application Technician 2/W&S Billing &Collections/Lobby
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Kristi Rucker is a Application Technician 2 at W&S Billing &Collections/Lobby. 2025 total compensation came to $42,787.
Office Support Specialist 1/W&S Billing &Collections/Lobby
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Veronica Stewart holds the role of Office Support Specialist 1 at W&S Billing &Collections/Lobby. In 2023, their total compensation was $42,259.
Utility Customer Care Agent 1/W&S Billing &Collections/Lobby
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At W&S Billing &Collections/Lobby, Holly Alexander serves as a Utility Customer Care Agent 1. Their 2025 pay totaled $40,524.
Office Support Specialist 2/W&S Billing &Collections/Lobby
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Sally Vogt holds the role of Office Support Specialist 2 at W&S Billing &Collections/Lobby. In 2023, their total compensation was $34,133.
Office Support Representative Senior/W&S Billing &Collections/Lobby
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Christy Stine holds the role of Office Support Representative Senior at W&S Billing &Collections/Lobby. In 2021, their total compensation was $33,867.
Office Support Specialist 1/W&S Billing &Collections/Lobby
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Valinda Osborne holds the role of Office Support Specialist 1 at W&S Billing &Collections/Lobby. In 2022, their total compensation was $33,787.
Office Support Representative Senior/W&S Billing &Collections/Lobby
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At W&S Billing &Collections/Lobby, Janie Anthony serves as a Office Support Representative Senior. Their 2021 pay totaled $33,766.
Custodian Service Supervisor/W&S Billing &Collections/Lobby
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Christy Stine works as a Custodian Service Supervisor for W&S Billing &Collections/Lobby. Christy earned $24,937 in 2023.
Application Technician 1/W&S Billing &Collections/Lobby
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At W&S Billing &Collections/Lobby, Colin Morgan serves as a Application Technician 1. Their 2025 pay totaled $24,639.
Utility Customer Care Agent 2/W&S Billing &Collections/Lobby
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At W&S Billing &Collections/Lobby, Kathy Long serves as a Utility Customer Care Agent 2. Their 2025 pay totaled $21,591.
Office Support Representative Senior/W&S Billing &Collections/Lobby
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Samantha Pickney is a Office Support Representative Senior at W&S Billing &Collections/Lobby. 2021 total compensation came to $20,919.
Application Technician 3/W&S Billing &Collections/Lobby
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Sally Vogt works as a Application Technician 3 for W&S Billing &Collections/Lobby. Sally earned $20,768 in 2023.
Office Support Representative Senior/W&S Billing &Collections/Lobby
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Valinda Osborne works as a Office Support Representative Senior for W&S Billing &Collections/Lobby. Valinda earned $20,202 in 2021.
Office Support Representative Senior/W&S Billing &Collections/Lobby
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Veronica Stewart works as a Office Support Representative Senior for W&S Billing &Collections/Lobby. Veronica earned $18,845 in 2021.
Office Support Representative 3/W&S Billing &Collections/Lobby
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Tiara Tugwell works as a Office Support Representative 3 for W&S Billing &Collections/Lobby. Tiara earned $17,673 in 2018.
Office Support Representative 3/W&S Billing &Collections/Lobby
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At W&S Billing &Collections/Lobby, Marsha Cole serves as a Office Support Representative 3. Their 2019 pay totaled $17,456.
Application Technician 3/W&S Billing &Collections/Lobby
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Thomas Sterry works as a Application Technician 3 for W&S Billing &Collections/Lobby. Thomas earned $15,827 in 2025.
Office Support Representative Senior/W&S Billing &Collections/Lobby
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Sharon Fulson is a Office Support Representative Senior at W&S Billing &Collections/Lobby. 2021 total compensation came to $14,284.
Office Support Representative Senior/W&S Billing &Collections/Lobby
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At W&S Billing &Collections/Lobby, Patricia West serves as a Office Support Representative Senior. Their 2021 pay totaled $13,887.
Office Support Representative Senior/W&S Billing &Collections/Lobby
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Kathy Martin is a Office Support Representative Senior at W&S Billing &Collections/Lobby. 2021 total compensation came to $13,490.
Office Support Specialist 1/W&S Billing &Collections/Lobby
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Jhametria Smith works as a Office Support Specialist 1 for W&S Billing &Collections/Lobby. Jhametria earned $10,424 in 2025.
Office Support Specialist 1/W&S Billing &Collections/Lobby
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Kristi Rucker works as a Office Support Specialist 1 for W&S Billing &Collections/Lobby. Kristi earned $9,575 in 2025.