Metro Nashville / W&S Billing &Collections/Lobby
Agency file
The W&S Billing &Collections/Lobby is a government agency that delivers public services and programs within its jurisdiction.
In 2025, this agency had 16 employees with median total compensation of $43,820; the highest distinct record was $98,992.
What the records show
These summaries compare pay within the agency before listing individual records.
How 2025 total compensation is spread across the 16 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($43,820) — half earn less, half more. The far-right bar collects the highest earners.
What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.
The pay ladder for this department. Someone at the 90th percentile earns $73,862 — more than 90% of the department; the 10th percentile earns $10,424. The shaded band is the middle half of employees (25th–75th percentile).
The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.
Trend
How this department's total payroll, headcount, and median pay changed across the 11 published years.
| Year | Total payroll | Employees | Median pay |
|---|---|---|---|
| 2015 | $296.1K — | 8 — | $39,309 — |
| 2016 | $341.9K ▲ 15.5% | 8 ±0% | $41,686 ▲ 6.0% |
| 2017 | $487.8K ▲ 42.7% | 11 ▲ 37.5% | $41,363 ▼ 0.8% |
| 2018 | $495.8K ▲ 1.6% | 12 ▲ 9.1% | $40,711 ▼ 1.6% |
| 2019 | $418.9K ▼ 15.5% | 10 ▼ 16.7% | $39,924 ▼ 1.9% |
| 2020 | $431.5K ▲ 3.0% | 9 ▼ 10.0% | $42,790 ▲ 7.2% |
| 2021 | $412.9K ▼ 4.3% | 15 ▲ 66.7% | $20,202 ▼ 52.8% |
| 2022 | $488K ▲ 18.2% | 10 ▼ 33.3% | $48,922 ▲ 142.2% |
| 2023 | $519.6K ▲ 6.5% | 17 ▲ 70.0% | $24,937 ▼ 49.0% |
| 2024 | $55.4K ▼ 89.3% | 1 ▼ 94.1% | $55,385 ▲ 122.1% |
| 2025 | $679.4K ▲ 1126.6% | 16 ▲ 1500.0% | $43,820 ▼ 20.9% |
Record list
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Office Support Specialist 1/W&S Billing &Collections/Lobby
Source-specific fields
Sherrie Falls works as a Office Support Specialist 1 for W&S Billing &Collections/Lobby. Sherrie earned $7,697 in 2023.
Application Technician 1/W&S Billing &Collections/Lobby
Source-specific fields
Karen Rollins works as a Application Technician 1 for W&S Billing &Collections/Lobby. Karen earned $6,876 in 2015.
Office Support Specialist 1/W&S Billing &Collections/Lobby
Source-specific fields
Lashina Adams works as a Office Support Specialist 1 for W&S Billing &Collections/Lobby. Lashina earned $6,065 in 2023.
Utility Customer Care Agent 1/W&S Billing &Collections/Lobby
Source-specific fields
Alonza Robinson works as a Utility Customer Care Agent 1 for W&S Billing &Collections/Lobby. Alonza earned $5,711 in 2025.
Office Support Specialist 1/W&S Billing &Collections/Lobby
Source-specific fields
Lashina Garrett holds the role of Office Support Specialist 1 at W&S Billing &Collections/Lobby. In 2023, their total compensation was $4,810.
Utility Technician Specialist 1/W&S Billing &Collections/Lobby
Source-specific fields
Alonza Robinson holds the role of Utility Technician Specialist 1 at W&S Billing &Collections/Lobby. In 2023, their total compensation was $4,474.