Utility Customer Care Agent 1

Carry out the duties of this position in support of the agency's public mission.

2 employees hold this title in W&S Billing &Collections/Lobby. Median total compensation for the role is $23,118, below the department median of $43,820.

Employees: 2
Total payroll: $46.2K
Role median: $23,118
Agency median: $43,820
Comparison: Below

Compare departments

This role across Metro Nashville

Utility Customer Care Agent 1 is held in 6 Metro Nashville departments. In W&S Billing &Collections/Lobby, the median of $23,118 ranks #4 of 6.

Highest-paying departments for this role

Unknown Department

$43,464 · 28

W&S W&S Field Activ Key

$39,126 · 2

W&S Phone Center Key

$37,956 · 26

W&S Water Maintenance Key Day Crew

$6,830 · 3

W&S Cash / Payment Processing

$3,778 · 1

Median total compensation for the Utility Customer Care Agent 1 role in other Metro Nashvilledepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Holly Alexander

Utility Customer Care Agent 1/W&S Billing &Collections/Lobby

2025 total comp

$40,524

Base pay: $40,490
Overtime: $34
Other pay: $0
Benefits: $0
Total compensation: $40,524

Source-specific fields

Record ID: 273,025
Total Pay: $40,524

At W&S Billing &Collections/Lobby, Holly Alexander serves as a Utility Customer Care Agent 1. Their 2025 pay totaled $40,524.

Alonza Robinson

Utility Customer Care Agent 1/W&S Billing &Collections/Lobby

2025 total comp

$5,711

Base pay: $5,021
Overtime: $690
Other pay: $0
Benefits: $0
Total compensation: $5,711

Source-specific fields

Record ID: 297,279
Total Pay: $5,711

Alonza Robinson works as a Utility Customer Care Agent 1 for W&S Billing &Collections/Lobby. Alonza earned $5,711 in 2025.