Customer Service Agent

Carry out the duties of this position in support of the agency's public mission.

86 employees hold this title in City Administrator. Median total compensation for the role is $151,849, above the department median of $151,053.

Employees: 86
Total payroll: $11.4M
Role median: $151,849
Agency median: $151,053
Comparison: Above

What the records show

Role pay distribution

Pay distribution for this role

$465$169,594+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 86 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Cherie Baker

Customer Service Agent/City Administrator

2025 total comp

$124,064

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $86,513
Overtime: $0
Other pay: $1,633
Benefits: $35,918
Total compensation: $124,064
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 0.82

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $16,321
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $6,597

Cherie Baker holds the role of Customer Service Agent at City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 0.82 FTE. In 2025, their total compensation was $124,064. Union affiliation: SEIU, Local 1021, Misc.

Shawn Tuers-Arnott

Customer Service Agent/City Administrator

2025 total comp

$123,587

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $78,718
Overtime: $3,208
Other pay: $7,261
Benefits: $34,400
Total compensation: $123,587
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 0.76

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $14,825
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $6,920

Shawn Tuers-Arnott works as a Customer Service Agent for City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 0.76 FTE. Shawn earned $123,587 in 2025. They are represented by SEIU, Local 1021, Misc.