City and County of San Francisco / City Administrator / Customer Service Agent

Job-title file

Customer Service Agent

Carry out the duties of this position in support of the agency's public mission.

86 employees hold this title in City Administrator. Median total compensation for the role is $151,849, above the department median of $151,053.

Employees: 86
Total payroll: $11.4M
Role median: $151,849
Agency median: $151,053
Comparison: Above

What the records show

Role pay distribution

Pay distribution for this role

$465$169,594+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 86 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Antonio Espinoza

Customer Service Agent/City Administrator

2025 total comp

$171,848

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $106,010
Overtime: $6,811
Other pay: $11,306
Benefits: $47,720
Total compensation: $171,848
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1.04

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,953
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $10,515

Antonio Espinoza holds the role of Customer Service Agent at City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 1.04 FTE. In 2025, their total compensation was $171,848. Their bargaining unit is SEIU, Local 1021, Misc.

Kevin Hinh

Customer Service Agent/City Administrator

2025 total comp

$171,191

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $106,002
Overtime: $6,703
Other pay: $11,620
Benefits: $46,865
Total compensation: $171,191
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1.04

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,953
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $9,613

Kevin Hinh is a Customer Service Agent at City Administrator within Pub Relations & Specialist Assts. They work permanent civil service, 1.04 FTE. 2025 total compensation came to $171,191. Their bargaining unit is SEIU, Local 1021, Misc.

Leslie Erekson

Customer Service Agent/City Administrator

2025 total comp

$168,909

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $106,010
Overtime: $4,725
Other pay: $11,430
Benefits: $46,743
Total compensation: $168,909
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1.03

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,953
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $9,519

Leslie Erekson holds the role of Customer Service Agent at City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 1.03 FTE. In 2025, their total compensation was $168,909. Union affiliation: SEIU, Local 1021, Misc.

Shanelle Williams

Customer Service Agent/City Administrator

2025 total comp

$168,599

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $105,440
Overtime: $7,035
Other pay: $10,146
Benefits: $45,978
Total compensation: $168,599
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1.04

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,847
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $9,129

Shanelle Williams works as a Customer Service Agent for City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 1.04 FTE. Shanelle earned $168,599 in 2025. Their bargaining unit is SEIU, Local 1021, Misc.

Denise Catanach

Customer Service Agent/City Administrator

2025 total comp

$167,183

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $105,994
Overtime: $4,122
Other pay: $10,708
Benefits: $46,359
Total compensation: $167,183
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1.02

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,953
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $9,239

Denise Catanach holds the role of Customer Service Agent at City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 1.02 FTE. In 2025, their total compensation was $167,183. Union affiliation: SEIU, Local 1021, Misc.

Tee Mitchell

Customer Service Agent/City Administrator

2025 total comp

$164,963

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $105,994
Overtime: $5,214
Other pay: $7,782
Benefits: $45,973
Total compensation: $164,963
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1.03

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,953
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $9,278

Tee Mitchell holds the role of Customer Service Agent at City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 1.03 FTE. In 2025, their total compensation was $164,963. Their bargaining unit is SEIU, Local 1021, Misc.

Filirene Ayson

Customer Service Agent/City Administrator

2025 total comp

$164,154

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $106,011
Overtime: $6,879
Other pay: $5,655
Benefits: $45,610
Total compensation: $164,154
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1.04

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,953
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $9,236

Filirene Ayson works as a Customer Service Agent for City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 1.04 FTE. Filirene earned $164,154 in 2025. Union affiliation: SEIU, Local 1021, Misc.

Dixon Lam

Customer Service Agent/City Administrator

2025 total comp

$163,819

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $106,002
Overtime: $1,424
Other pay: $10,326
Benefits: $46,066
Total compensation: $163,819
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1.01

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,953
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $9,005

At City Administrator, Dixon Lam serves as a Customer Service Agent within Pub Relations & Specialist Assts. They work permanent civil service, 1.01 FTE. Their 2025 pay totaled $163,819. Union affiliation: SEIU, Local 1021, Misc.

Cindy Rivera

Customer Service Agent/City Administrator

2025 total comp

$163,549

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $106,010
Overtime: $5,149
Other pay: $7,078
Benefits: $45,312
Total compensation: $163,549
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1.03

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,953
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $8,734

Cindy Rivera works as a Customer Service Agent for City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 1.03 FTE. Cindy earned $163,549 in 2025. Their bargaining unit is SEIU, Local 1021, Misc.

Jo Ngu

Customer Service Agent/City Administrator

2025 total comp

$162,200

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $106,010
Overtime: $1,956
Other pay: $8,500
Benefits: $45,733
Total compensation: $162,200
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1.01

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,953
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $8,940

Jo Ngu works as a Customer Service Agent for City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 1.01 FTE. Jo earned $162,200 in 2025. They are represented by SEIU, Local 1021, Misc.

Melody Chu

Customer Service Agent/City Administrator

2025 total comp

$162,004

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $106,010
Overtime: $6,289
Other pay: $4,467
Benefits: $45,238
Total compensation: $162,004
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1.04

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,953
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $9,038

Melody Chu works as a Customer Service Agent for City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 1.04 FTE. Melody earned $162,004 in 2025. They are represented by SEIU, Local 1021, Misc.

Jennifer Michael

Customer Service Agent/City Administrator

2025 total comp

$161,176

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $106,008
Overtime: $2,374
Other pay: $7,246
Benefits: $45,548
Total compensation: $161,176
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1.01

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,953
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $8,939

At City Administrator, Jennifer Michael serves as a Customer Service Agent within Pub Relations & Specialist Assts. They work permanent civil service, 1.01 FTE. Their 2025 pay totaled $161,176. Their bargaining unit is SEIU, Local 1021, Misc.