Customer Service Agent

Carry out the duties of this position in support of the agency's public mission.

86 employees hold this title in City Administrator. Median total compensation for the role is $151,849, above the department median of $151,053.

Employees: 86
Total payroll: $11.4M
Role median: $151,849
Agency median: $151,053
Comparison: Above

What the records show

Role pay distribution

Pay distribution for this role

$465$169,594+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 86 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Melissa Leon

Customer Service Agent/City Administrator

2025 total comp

$134,325

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $93,505
Overtime: $41
Other pay: $1,899
Benefits: $38,879
Total compensation: $134,325
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 0.88

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $17,603
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $7,243

Melissa Leon is a Customer Service Agent at City Administrator within Pub Relations & Specialist Assts. They work permanent civil service, 0.88 FTE. 2025 total compensation came to $134,325. Union affiliation: SEIU, Local 1021, Misc.

James Branch

Customer Service Agent/City Administrator

2025 total comp

$133,104

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $91,379
Overtime: $2,594
Other pay: $898
Benefits: $38,234
Total compensation: $133,104
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 0.88

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $17,222
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $7,420

James Branch holds the role of Customer Service Agent at City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 0.88 FTE. In 2025, their total compensation was $133,104. Their bargaining unit is SEIU, Local 1021, Misc.

Eva Dorsch

Customer Service Agent/City Administrator

2025 total comp

$131,703

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $88,622
Overtime: $630
Other pay: $4,236
Benefits: $38,214
Total compensation: $131,703
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 0.84

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $16,682
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $7,875

Eva Dorsch works as a Customer Service Agent for City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 0.84 FTE. Eva earned $131,703 in 2025. Union affiliation: SEIU, Local 1021, Misc.

Candis Drayden

Customer Service Agent/City Administrator

2025 total comp

$131,219

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $92,802
Overtime: $0
Other pay: $66
Benefits: $38,351
Total compensation: $131,219
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 0.88

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $17,466
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $7,229

Candis Drayden is a Customer Service Agent at City Administrator within Pub Relations & Specialist Assts. They work permanent civil service, 0.88 FTE. 2025 total compensation came to $131,219. Union affiliation: SEIU, Local 1021, Misc.

Jose Padilla

Customer Service Agent/City Administrator

2025 total comp

$130,936

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $90,059
Overtime: $0
Other pay: $3,075
Benefits: $37,802
Total compensation: $130,936
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 0.85

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $16,964
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $7,129

Jose Padilla is a Customer Service Agent at City Administrator within Pub Relations & Specialist Assts. They work permanent civil service, 0.85 FTE. 2025 total compensation came to $130,936. Their bargaining unit is SEIU, Local 1021, Misc.