City and County of San Francisco / City Administrator / Customer Service Agent

Job-title file

Customer Service Agent

Carry out the duties of this position in support of the agency's public mission.

86 employees hold this title in City Administrator. Median total compensation for the role is $151,849, above the department median of $151,053.

Employees: 86
Total payroll: $11.4M
Role median: $151,849
Agency median: $151,053
Comparison: Above

What the records show

Role pay distribution

Pay distribution for this role

$465$169,594+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 86 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Rita Deleuse

Customer Service Agent/City Administrator

2025 total comp

$142,547

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $98,058
Overtime: $787
Other pay: $1,354
Benefits: $42,347
Total compensation: $142,547
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,953
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $7,777

Rita Deleuse holds the role of Customer Service Agent at City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service. In 2025, their total compensation was $142,547. Union affiliation: SEIU, Local 1021, Misc.

Stephen West

Customer Service Agent/City Administrator

2025 total comp

$142,133

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $98,503
Overtime: $3,055
Other pay: $0
Benefits: $40,575
Total compensation: $142,133
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 0.95

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $18,531
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $7,567

Stephen West is a Customer Service Agent at City Administrator within Pub Relations & Specialist Assts. They work permanent civil service, 0.95 FTE. 2025 total compensation came to $142,133. Union affiliation: SEIU, Local 1021, Misc.

Shalocmont Jacobs

Customer Service Agent/City Administrator

2025 total comp

$138,936

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $90,663
Overtime: $2,591
Other pay: $6,218
Benefits: $39,464
Total compensation: $138,936
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 0.87

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $17,096
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $8,087

Shalocmont Jacobs works as a Customer Service Agent for City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 0.87 FTE. Shalocmont earned $138,936 in 2025. Their bargaining unit is SEIU, Local 1021, Misc.

Sandra Depaz

Customer Service Agent/City Administrator

2025 total comp

$137,079

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $92,533
Overtime: $0
Other pay: $5,558
Benefits: $38,988
Total compensation: $137,079
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 0.87

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $17,382
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $7,206

Sandra Depaz works as a Customer Service Agent for City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 0.87 FTE. Sandra earned $137,079 in 2025. Union affiliation: SEIU, Local 1021, Misc.

Amber Vanley

Customer Service Agent/City Administrator

2025 total comp

$136,586

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $88,792
Overtime: $4,832
Other pay: $3,595
Benefits: $39,368
Total compensation: $136,586
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 0.95

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $18,322
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $7,472

At City Administrator, Amber Vanley serves as a Customer Service Agent within Pub Relations & Specialist Assts. They work permanent civil service, 0.95 FTE. Their 2025 pay totaled $136,586. Union affiliation: SEIU, Local 1021, Misc.

Benson Au

Customer Service Agent/City Administrator

2025 total comp

$136,314

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $93,838
Overtime: $622
Other pay: $2,482
Benefits: $39,373
Total compensation: $136,314
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 0.89

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $17,684
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $7,502

Benson Au works as a Customer Service Agent for City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 0.89 FTE. Benson earned $136,314 in 2025. Union affiliation: SEIU, Local 1021, Misc.