City and County of San Francisco / City Administrator / Customer Service Agent

Job-title file

Customer Service Agent

Carry out the duties of this position in support of the agency's public mission.

86 employees hold this title in City Administrator. Median total compensation for the role is $151,849, above the department median of $151,053.

Employees: 86
Total payroll: $11.4M
Role median: $151,849
Agency median: $151,053
Comparison: Above

What the records show

Role pay distribution

Pay distribution for this role

$465$169,594+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 86 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Keno Ii

Customer Service Agent/City Administrator

2025 total comp

$151,917

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $104,463
Overtime: $1,855
Other pay: $1,901
Benefits: $43,698
Total compensation: $151,917
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,666
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $8,385

Keno Ii works as a Customer Service Agent for City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service. Keno earned $151,917 in 2025. They are represented by SEIU, Local 1021, Misc.

Joann Shubbie

Customer Service Agent/City Administrator

2025 total comp

$151,781

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $106,010
Overtime: $19
Other pay: $1,040
Benefits: $44,711
Total compensation: $151,781
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,953
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $9,015

Joann Shubbie is a Customer Service Agent at City Administrator within Pub Relations & Specialist Assts. They work permanent civil service. 2025 total compensation came to $151,781. Union affiliation: SEIU, Local 1021, Misc.

Lisa Young

Customer Service Agent/City Administrator

2025 total comp

$151,604

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $99,693
Overtime: $4,522
Other pay: $4,912
Benefits: $42,477
Total compensation: $151,604
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 0.97

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $18,766
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $8,321

At City Administrator, Lisa Young serves as a Customer Service Agent within Pub Relations & Specialist Assts. They work permanent civil service, 0.97 FTE. Their 2025 pay totaled $151,604. They are represented by SEIU, Local 1021, Misc.

Evlin During

Customer Service Agent/City Administrator

2025 total comp

$151,278

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $106,010
Overtime: $244
Other pay: $1,040
Benefits: $43,983
Total compensation: $151,278
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,953
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $8,287

At City Administrator, Evlin During serves as a Customer Service Agent within Pub Relations & Specialist Assts. They work permanent civil service. Their 2025 pay totaled $151,278. Union affiliation: SEIU, Local 1021, Misc.

Jasonte Miller

Customer Service Agent/City Administrator

2025 total comp

$150,855

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $103,205
Overtime: $1,657
Other pay: $2,823
Benefits: $43,170
Total compensation: $150,855
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 0.98

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,424
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $8,153

Jasonte Miller is a Customer Service Agent at City Administrator within Pub Relations & Specialist Assts. They work permanent civil service, 0.98 FTE. 2025 total compensation came to $150,855. Union affiliation: SEIU, Local 1021, Misc.

Yvette Seales

Customer Service Agent/City Administrator

2025 total comp

$150,769

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $103,329
Overtime: $3,697
Other pay: $1,013
Benefits: $42,730
Total compensation: $150,769
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,443
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $7,944

Yvette Seales is a Customer Service Agent at City Administrator within Pub Relations & Specialist Assts. They work permanent civil service. 2025 total compensation came to $150,769. They are represented by SEIU, Local 1021, Misc.

Veronica Roderick

Customer Service Agent/City Administrator

2025 total comp

$150,293

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $106,010
Overtime: $618
Other pay: $0
Benefits: $43,664
Total compensation: $150,293
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,953
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $8,121

At City Administrator, Veronica Roderick serves as a Customer Service Agent within Pub Relations & Specialist Assts. They work permanent civil service. Their 2025 pay totaled $150,293. Their bargaining unit is SEIU, Local 1021, Misc.

Camille Kittles

Customer Service Agent/City Administrator

2025 total comp

$150,095

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $100,004
Overtime: $3,743
Other pay: $4,169
Benefits: $42,178
Total compensation: $150,095
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 0.97

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $18,836
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $8,009

Camille Kittles works as a Customer Service Agent for City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 0.97 FTE. Camille earned $150,095 in 2025. They are represented by SEIU, Local 1021, Misc.

Melrina Seludo

Customer Service Agent/City Administrator

2025 total comp

$149,992

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $101,928
Overtime: $4,450
Other pay: $999
Benefits: $42,615
Total compensation: $149,992
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 0.99

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,172
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $8,313

At City Administrator, Melrina Seludo serves as a Customer Service Agent within Pub Relations & Specialist Assts. They work permanent civil service, 0.99 FTE. Their 2025 pay totaled $149,992. They are represented by SEIU, Local 1021, Misc.

Norris Almare

Customer Service Agent/City Administrator

2025 total comp

$148,723

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $101,100
Overtime: $1,892
Other pay: $2,489
Benefits: $43,243
Total compensation: $148,723
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 0.97

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,040
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $8,957

Norris Almare is a Customer Service Agent at City Administrator within Pub Relations & Specialist Assts. They work permanent civil service, 0.97 FTE. 2025 total compensation came to $148,723. They are represented by SEIU, Local 1021, Misc.

Angel Seo

Customer Service Agent/City Administrator

2025 total comp

$148,221

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $97,741
Overtime: $3,367
Other pay: $4,230
Benefits: $42,882
Total compensation: $148,221
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1.02

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,876
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $8,013

Angel Seo is a Customer Service Agent at City Administrator within Pub Relations & Specialist Assts. They work permanent civil service, 1.02 FTE. 2025 total compensation came to $148,221. They are represented by SEIU, Local 1021, Misc.

Frances Herrera

Customer Service Agent/City Administrator

2025 total comp

$148,040

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $103,840
Overtime: $0
Other pay: $1,019
Benefits: $43,181
Total compensation: $148,040
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 0.98

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,548
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $8,208

Frances Herrera holds the role of Customer Service Agent at City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 0.98 FTE. In 2025, their total compensation was $148,040. Union affiliation: SEIU, Local 1021, Misc.

Mercedes Martinez

Customer Service Agent/City Administrator

2025 total comp

$147,937

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $97,858
Overtime: $6,144
Other pay: $2,520
Benefits: $41,415
Total compensation: $147,937
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 0.96

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $18,412
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $8,248

Mercedes Martinez works as a Customer Service Agent for City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 0.96 FTE. Mercedes earned $147,937 in 2025. Union affiliation: SEIU, Local 1021, Misc.

Amanda Keiser

Customer Service Agent/City Administrator

2025 total comp

$147,567

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $98,077
Overtime: $2,836
Other pay: $3,644
Benefits: $43,010
Total compensation: $147,567
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1.02

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,953
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $8,099

Amanda Keiser works as a Customer Service Agent for City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 1.02 FTE. Amanda earned $147,567 in 2025. Union affiliation: SEIU, Local 1021, Misc.

Mariana Donahue

Customer Service Agent/City Administrator

2025 total comp

$146,857

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $96,608
Overtime: $4,293
Other pay: $3,307
Benefits: $42,650
Total compensation: $146,857
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1.03

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,953
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $8,002

At City Administrator, Mariana Donahue serves as a Customer Service Agent within Pub Relations & Specialist Assts. They work permanent civil service, 1.03 FTE. Their 2025 pay totaled $146,857. They are represented by SEIU, Local 1021, Misc.

Denzel Viray

Customer Service Agent/City Administrator

2025 total comp

$144,272

Sub-department: Pub Relations & Spec Assts
Organization group: General Administration & Finance
Base pay: $96,589
Overtime: $690
Other pay: $4,393
Benefits: $42,601
Total compensation: $144,272
Employment type: Permanent Civil Service
Union / bargaining unit: SEIU, Local 1021, Misc
Full-time equivalent (FTE): 1

Source-specific fields

Data As Of: Jun 14, 2026
Data Loaded At: Jun 15, 2026
Department Code: ADM
Health and Dental Benefits: $19,953
Job Code: 1324
Job Family Code: 1300
Organization Group Code: General Administration & Finance
Other Benefits: $7,795

Denzel Viray is a Customer Service Agent at City Administrator within Pub Relations & Specialist Assts. They work permanent civil service. 2025 total compensation came to $144,272. They are represented by SEIU, Local 1021, Misc.