City of Seattle / Employees Retirement System / Customer Service Representative
Job-title file
Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.
3 employees hold this title in Employees Retirement System. Median total compensation for the role is $74,984, below the department median of $134,982.
Compared with the local labor market
Across all employers in the Seattle-Tacoma-Bellevue, WA area, the median wage for Customer Service Representatives — about 25,840 people — is $53,550. Employees Retirement System pays a median base salary of $74,984 for this role, 40% above that figure — about the 89th percentile of local pay for the occupation.
The bar is the range of annual wages for Customer Service Representatives across every employer in the Seattle-Tacoma-Bellevue, WA area, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Employees Retirement System’s median base salary for this role. Both figures are base pay only.
And across the country
Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Employees Retirement System’s median base salary is 67% above that national figure, above the 90th percentile of pay for the occupation nationally.
Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Seattle-Tacoma-Bellevue, WA range relative to the national one.
Median total compensation for this role at Employees Retirement System is $74,984, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.
Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.
Compare departments
Customer Service Representative is held in 8 City of Seattle departments. In Employees Retirement System, the median of $74,984 ranks #5 of 8.
Median total compensation for the Customer Service Representative role in other City of Seattledepartments (highest first). Each bar links to that department’s page for this role.
Compare jurisdictions
This role is reported in 8 jurisdictions. In City of Seattle, the median of $72,426 ranks #1 of 8. See Customer Service Representative across all of City of Seattle →
Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.
Record list
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Customer Service Representative/Employees Retirement System
Michael Ho works as a Customer Service Representative for Employees Retirement System. Michael earned $77,938 in 2024.
Customer Service Representative/Employees Retirement System
Julie Cottom-Godfrey holds the role of Customer Service Representative at Employees Retirement System. In 2024, their total compensation was $74,984.
Customer Service Representative/Employees Retirement System
Savanna Wiseman holds the role of Customer Service Representative at Employees Retirement System. In 2024, their total compensation was $69,618.