City of Seattle / Finance and Administrative Service / Customer Service Representative

Job-title file

Customer Service Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

26 employees hold this title in Finance and Administrative Service. Median total compensation for the role is $77,938, below the department median of $115,565.

Employees: 26
Total payroll: $2M
Role median: $77,938
Agency median: $115,565
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$72,426$77,938+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 26 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Customer Service Representative pay vs. the Seattle-Tacoma-Bellevue, WA area

Across all employers in the Seattle-Tacoma-Bellevue, WA area, the median wage for Customer Service Representatives — about 25,840 people — is $53,550. Finance and Administrative Service pays a median base salary of $77,938 for this role, 46% above that figure — above the 90th percentile of local pay for the occupation.

Where Finance and Administrative Service sits in the local pay range

10th

25th

Median

75th

90th

$41,200

$46,060

$53,550

$61,330

$76,280

Finance and Administrative Service median · $77,938

The bar is the range of annual wages for Customer Service Representatives across every employer in the Seattle-Tacoma-Bellevue, WA area, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Finance and Administrative Service’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Finance and Administrative Service’s median base salary is 74% above that national figure, above the 90th percentile of pay for the occupation nationally.

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Finance and Administrative Service median · $77,938

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Seattle-Tacoma-Bellevue, WA range relative to the national one.

Median total compensation for this role at Finance and Administrative Service is $77,938, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across City of Seattle

Customer Service Representative is held in 8 City of Seattle departments. In Finance and Administrative Service, the median of $77,938 ranks #1 of 8.

Highest-paying departments for this role

Seattle City Light

$77,938 · 21

Seattle Department of Transportation

$77,938 · 5

Human Services

$76,461 · 2

Office of Economic Development and Special Events Office

$74,984 · 1

Employees Retirement System

$74,984 · 3

Sustainability and Environment

$72,426 · 1

Parks and Recreation Department

$69,618 · 51

Median total compensation for the Customer Service Representative role in other City of Seattledepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond City of Seattle

This role is reported in 8 jurisdictions. In City of Seattle, the median of $72,426 ranks #1 of 8. See Customer Service Representative across all of City of Seattle →

Highest-paying jurisdictions for this role

City of Miami

$64,081 · 5

City of Las Vegas

$60,517 · 60

School District of Philadelphia

$58,335 · 7

Johnson County, Kansas

$48,199 · 32

New York Public Authorities

$20,525 · 37

Davis School District, Utah

$14,160 · 6

City of Los Angeles

$73 · 12

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list