Customer Service Representative

Carry out the duties of this position in support of the agency's public mission.

21 employees hold this title in Rochester-Genesee Regional Transportation Authority. Median total compensation for the role is $39,861, below the department median of $52,928.

Employees: 21
Total payroll: $718.9K
Role median: $39,861
Agency median: $52,928
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$1,985$60,696+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 21 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare jurisdictions

Customer Service Representative beyond New York Public Authorities

This role is reported in 8 jurisdictions. In New York Public Authorities, the median of $48,061 ranks #4 of 8. See Customer Service Representative across all of New York Public Authorities →

Highest-paying jurisdictions for this role

City and County of San Francisco

$140,711 · 11

$52,909 · 65

$48,966 · 19

$42,920 · 1,477

$39,449 · 10

$29,848 · 103

$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Janice Griffin

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$41,909

Sub-department: Customer Service
Base pay: $39,122
Overtime: $2,787
Other pay: $0
Benefits: $0
Total compensation: $41,909
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $38,750
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

At Rochester-Genesee Regional Transportation Authority, Janice Griffin serves as a Customer Service Representative within Customer Service. They work full-time. Their 2024 pay totaled $41,909.

Nijheah Taylor

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$41,411

Sub-department: Customer Service
Base pay: $36,552
Overtime: $4,859
Other pay: $0
Benefits: $0
Total compensation: $41,411
Employment type: Full-Time
Middle name: M

Source-specific fields

Base Annualized Salary: $38,750
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

At Rochester-Genesee Regional Transportation Authority, Nijheah Taylor serves as a Customer Service Representative within Customer Service. They work full-time. Their 2024 pay totaled $41,411.

Sharian Jones

Customer Service Representative/Rochester-Genesee Regional Transportation Authority

2024 total comp

$40,482

Sub-department: Customer Service
Base pay: $39,613
Overtime: $869
Other pay: $0
Benefits: $0
Total compensation: $40,482
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $38,750
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

At Rochester-Genesee Regional Transportation Authority, Sharian Jones serves as a Customer Service Representative within Customer Service. They work full-time. Their 2024 pay totaled $40,482.